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Some folks view SOPs - standard operating procedures - as "rules" that much be followed. But sometimes you need to break the rules. Sometimes you need to operate outside the SOPs.
There! I've said it. :-)
Video is here: https://youtu.be/mWQVhGMAZ5Y
But when should you make exceptions? And how do you make exceptions without breaking the system itself? This video provides some guidelines.
More info and SOPs at http://www.sop4smb.com