Wednesday, July 17, 2019

Join Me at ChannelPro's SMB Forum - San Jose - Sept 5th

I am honored once again to be part of the ChannelPro SMB Forum.

My brother Manuel and I have a fun and educational presentation. Please join us!

Join us for the 2019 ChannelPro SMB Forum!

A Free, live event in San Jose on September 5!


Who Should Attend?
  Local area IT integrators, consultants and Managed Service Providers

What's included?
  Free access to all sessions, learning materials, meals, and parking

Why Attend?
  The ChannelPro 2019 SMB Forum features an all-star cast of top industry experts, a unique interactive format that puts you in direct conversation with them, and a fast-paced, information-packed agenda covering topics you care about:

  • Sales Tip Shootout!—Concrete advice on landing appointments, overcoming objections to cross-selling services and beyond.

  • Get Ready for Managed Everything—A discussion on offering profitable as-a-service recurring revenue opportunities including hardware-as-a-service, communications-as-a-service, disaster recovery-as-a-service, and other cloud and non-cloud solutions.

  • Winning in Cybersecurity—Proven best practices for launching a security practice, selling security services, and more.

  • Getting Started in the Internet of Things (IoT)—Actionable advice on what services to start with, the skills you'll need to deliver those services, and the most successful techniques for finding prospects and closing deals.

  • MSP Pain Point Clinic—How to get your pricing right, hire good technicians, get your clients to pay on time and more!

  • Hardware Tech Trends—The latest trends in SMB hardware including new laptops, tablets, and other devices.


  • And more!

If you're looking to break into managed IT services, or to grow your IT business to the next level, this event is perfect for you. The event is free to IT pros, and you are encouraged to bring your staff with you so you can all benefit from the learning and networking during the event.


Tuesday, July 16, 2019

Join me at ChannelCon - Free

Join me at ChannelCon - August 5-7

I've got a booth at the big CompTIA ChannelCon event in Vegas. And that means you can get in FREE.

ChannelCon is the tech industry’s premier education, networking, and partnering event hosted by CompTIA. This year, it's at the Bellagio Hotel in Las Vegas on August 5-7.

This $1,200 value pass is yours free when you register using promo code: CC19BIZ.

The name of the game in the business of tech is turning innovation into realities for your bottom line. If your business builds, sells, influences or drives the adoption of technology, this is the one event you don’t want to miss this year. The power-packed agenda will deliver:

Intensive training and education
Peer-to-peer learning
Exceptional networking opportunities

You’ll walk away with a jackpot of new ideas and tools to grow your business and keep our industry at the top of its game.

Please visit me at Booth 527!

We hope to see you there.

Click for More Info


Thursday, July 11, 2019

Which Conferences Should I Attend?

Okay - so I know I'm going to miss some, irritate a few people, and get some disagreement.

But I just checked my give-a-rat's-rearend-ometer and I don't care.

. . .

Andrew sent me an email. He's reasonably new to the industry and interested in attending a conference or two. The big question is: Which conferences?

Note: While everyone might have their favorite conference, this advice is for folks who are serious about improving their business and haven't attended many (or any conferences before). So keep that in mind.

First, You Should Attend Conferences!

Someone recently posted on a social media site: "I’ve yet to make a penny networking with other owners."

My only response to that is, "You haven't tried."

Networking with people in your industry is the fastest way to find out about new products and services, different ways of solving problems, and new ways of improving your internal processes. I've been involved in a million conversations that started with, "How do you . . .?" and ended up with people engaging in lengthy discussions about making their business more successful.

As John Donne said, "No man is an island." Your business does not exist in isolation. You need to read deeply about what others are doing. And you need to interact with them in order to understand where you fit. You are part of a larger continent.

Plus, isolation results in massive wasted effort as you reinvent the wheel and learn through all the mistakes one needs to make. When you interact with others in your industry, you learn without making all the mistakes yourself.

Plus . . . Conferences are a great place to meet new vendors, find out about new products and services, and make connections that may help you down the road. I highly encourage you to grab those vendor cards. Pick up every one you can. The person you meet at the conference probably can't help you when you need it . . . but they can put you in touch with someone who can!

Second, Which Conferences Should You Attend?

There are many kinds of conferences. If you are starting out, you probably do not need to attend the massive, big, expensive conferences.

Let's start with Microsoft. If you are not a $5 million and above partner, or a developer, then there is probably zero value in attending the Microsoft "Inspire" conference. That's okay since it's next week and very expensive. :-)

The other 800-pound gorilla conferences are IT Nation (ConnectWise) and DattoCon (Autotask). These are awesome, amazing, and spectacular. They are also a little pricey, take a serious time commitment, and will absolutely overwhelm you if you're new to the industry.

Plan to attend one or both of these at some point. But you need to be big enough to implement the changes and education you're going to receive. If your company is 1-3 people and you can only change one small thing at a time, these conferences will make you feel awesome and educated . . . but you won't be able to implement the changes you'll be inspired about.

There are several good conferences that are either free or affordable and get a good mix of partners and vendors. As a rule, these conferences are more regional. But all of them get folks from all over. Here are my favorites:

ChannelPro SMB Forum - a great program!

ChannelPro is a media company and, not surprisingly, their conference is extremely well put together. There is massive content, an educational theme runs through the whole day, and the planning literally begins half a year in advance. These events are extremely well designed for IT consultants who serve the small business space. Great vendor hall with lots of opportunities to interact.

Shows remaining this year include San Jose and Newark. Free.
Full disclosure: I present at these conferences.

The ASCII Group IT Success Summits

ASCII is an awesome association dedicated to helping you improve your vendor relationship. You have a problem with a vendor? They will help you fix it. You want to get better pricing from a distributor? Members get that automatically.

So, as you can imagine, their conferences are 95% vendor focused. There are a few "partner" presentations, but this is an opportunity to learn which vendors are new, which offers are new, which services are new, etc. They have started hiring big-name keynote speakers that you probably won't see anywhere else. So that's a bonus.

Shows remaining this year include Denver, Toronto, New Jersey, and Boston. Free.

SMB TechFest

TechFest is run by long time Microsoft MVP Dave Seibert. It is always held in Anaheim, CA and happens four times per year. This event is a little different each time, but always has a great mix of partners, vendors, and education.

I love TechFest because it's built like an all-day conversation about improving your business. You need sales? Let's talk about sales. You need new service partners? Let's talk about that. The vendor hall is normally excellent and the vendors here are very low-key. I think that's because so many companies have offices in Southern California and this is generally a low-stress event for whoever attends because they don't have to get on an airplane.

Shows remaining this year are July (next week) and October.
Full disclosure: I will present at the July event.

IT Owners Compass

ITO Compass was new to me this year. I think this was their third year. Run by Lori Tisinai, a multi-preneur along with her husband, this conference is filled with partners who have been successful in a variety of fields and are moving toward the more channel-focused and managed service type businesses.

The vendor hall was small this year, but the response from vendors was overwhelmingly positive, so I suspect it will be larger next year. The speakers and partners here were excellent. And while there were breakout sessions, it felt very much like a 2- or 3-day conversation.

Not sure when the 2020 conference will be, but get on the mailing list so you don't miss it. Price was $299. Not sure what it will be next year.

CompTIA ChannelCon

ChannelCon is the tech industry’s premier education, networking, and partnering event hosted by CompTIA. This year, it's at the Bellagio Hotel in Las Vegas on August 5-7.

You may have heard of CompTIA from their Plus certifications and training. They really are a major force in technical education and certification in the SMB space. ChannelCon is their annual gathering and is chock full of education from their various committees.

I am on committees for Advancing Women in IT, Managed Services, Emerging Technology, and the new Drone technology committee. All of these committees will be presenting at ChannelCon. Keyword: Education!

Ostensibly, this is a 41,200 conference. You can register for free with my link up above.
Full disclosure: I am involved with CompTIA on several fronts.

Robin Robin's "Technology Marketing Toolkit" Big Event

I have to throw this in because it's another big, big event. Robin Robins is the premier marketing consultant focused almost entirely on the SMB IT community. She has developed massive amounts of marketing programs geared specifically toward your clients and the solutions that you sell. You can (and should) just take her programs and send them out without editing.

Every year, Robin gathers up her subscribers and others and puts on a multi-day massive educational program. It is super high end. She also has great keynote speakers. There IS selling from the stage. But you'd be disappointed if a marketer failed to do that, right? Trust me, the education overwhelms everything else. You get a 3" binder when you arrive and the entire event is run like a massive boot camp on your success.

Pricing varies depending on when you register. Get on her list now for the best price.
Full disclosure: I've subscribed to Robin's stuff for more than 15 years and I love everything she does. It may not be your style, but you can't argue with success.

For the Aussies: SMB IT Professionals Annual Conference

If you are in Australia - or willing to get there - you will LOVE the annual SMB IT Pro conference. It is 100% partner-run and extremely educational. There are vendor presentations, but they tend to be far less pushy than what we see in the U.S.

AND it's another conference that's basically a two-day ongoing conversation about improving your business. Great vendor hall and participation. Packed with some of the smartest people in the industry (not just from Australia).

The conference is put on by the SMB IT Pro groups that are still running successful meetings across Australia. I promise, no matter where you're from, you will love this conference.

October 25-26 in Adelaide, Australia
Full disclosure: I am speaking at this event.

Roadshows, Vendor Events, etc.
See my weekly newsletter - sign up here.

AND there are dozens - maybe hundreds - of little events you can attend. Most of these are either person-specific (e.g., my roadshows, or events put on by Richard Tubb, Nigel Moore, Jamison West, etc). OR they are vendor-specific.

Vendor-specific events are normally educational programs focused completely on the new products and services being offered, plus information on how to get more from your relationship with a vendor.

Many vendors put on these events. They are NOT a waste of time. They ARE a great way to meet other local partners. They often include a nice lunch and a few vendor give-aways. Keep an eye on your vendor newsletters, or my weekly newsletter.

Note: This category includes events such as Sherweb's Accelerate conference, which is super-educational even if you're not a reseller partner. And it includes events from distributors such as Ingram Micro. The goal is to educate you on how you can make more money. The hope is that you'll partner with them to make that money!

BTW - If you see an event that looks relevant but it's not on my calendar, shoot me a note. Thanks.

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Sorry, Andrew, if that's too much information. Hope there's something useful in there somewhere.


Sunday, July 07, 2019

Super Monster Mastermind Opportunity - Free at ChannelCon

First of all, if you don't belong to CompTIA, just go join.

Among the great things about CompTIA is that they provide opportunities for people to talk about the industry as a whole - and the future of their own companies.

A number of my very good friends (and a relative) are putting on an amazing event for free while everyone's in town for CompTIA's ChannelCon event.


ChannelCon is at the Bellagio Hotel in Las Vegas on August 5-7.

You can attend FREE with this link:

I would love to see you there.

Thousands of folks will be in Vegas for the big event. So a bunch of really great folks got together and decided to host a group mastermind event.

The Coach’s Huddle – Mastermind Group @ ChannelCon

Monday August 5th 2019
1:15 PDT – 2:45 PDT

ChannelCon 2019 @ Bellagio Hotel
Da Vinci 4 Meeting Room
Registration is required

All the details are here:

Mastermind Coaches include:

Manuel Palachuk - President and Head Coach - Manuel Palachuk International

Amy Babinchak - Owner - Third Tier

Dave Seibert - Influencer, Technologist, Entrepreneur -

Erick Simpson - Founder & Chief Strategist -

Rayanne Buchianico - CEO - ABC Solutions, LLC

James Kernan - Principal Consultant - Kernan Consulting

What Is A Mastermind Group?

You may have already experienced the power of a mastermind group without realizing it. The best example would be a time when you were deep in conversation with a small group of sharp individuals and suddenly found yourself internally super-charged with new and different ideas, maybe even solutions to things you’d been pondering for months. This is the power of a mastermind group.

The intention is to feed the idea factory in all of us by making connections with other inspired and motivated people who share a desire to get to the next level. When you participate fully, you get access to and feel the power of the mastermind. Everyone makes new connections that are often long-term and certainly always beneficial.

See all the details at:

-- -- --

The only reason I'm not participating is that I have another engagement.

I work with every one of these great people on a regular basis. Many of them are in an ongoing mastermind group I've been a part of for several years.

In addition to being my friends, I am honored to have relied on these folks for advice in both my business and personal life.

This event will be amazing - and I'm sorry I can't attend. But you should!

If you're going to be at ChannelCon, please do yourself a favor and sign up to participate in this amazing event.


3-Week Mini Class: Create a Client Newsletter that Works

Join me for another fun 3-part classs:

Create a Client Newsletter that Works

Starts Wednesday, July 10th
9:00 AM

One of the absolute best things you can do to get new clients AND sell deeper into your existing client base is to have a regular newsletter.

Of course your newsletter should be educational. But it must be interesting and useful to non-technical people. So what do you put in it and why?

I produced client newsletters for more than ten years. In this class, you'll learn my process for creating and distributing newsletters that clients look forward to - and read. I'll show you how we create a template that makes everything easier, including the content. I'll also show you how we use newsletters to get clients to replace old equipment, invest in the right technology, and even put tickets into our system (it's true!).

We'll cover the great things you can do with newsletters, along with templates, email vs. printed, getting started, and producing regular emails without overwhelming yourself with work.

Taught on three Wednesdays in July:

July 10th at 9:00 AM Pacific
July 17th at 9:00 AM Pacific
July 24th at 9:00 AM Pacific

All classes are recorded, so you can catch up if you miss a class.

Classes are generally 30-60 minutes each, plus questions.

This class is FREE for Small Biz Thoughts Community members. $99 for non-members.


Friday, July 05, 2019

Get Erick Simpson's Latest Managed Services MSP MRR Pricing Calculator Free!

A special offer from my friend Erick Simpson . . .

Get Erick Simpson's Latest Managed Services MSP MRR Pricing Calculator Free!

Version 1.5 of Erick's Managed Services MSP MRR Pricing Calculator computes your product, service and solution costs and maintains your margins to deliver final pricing for your Managed Services quotes and proposals in minutes! Designed to allow you to be completely customizable, letting you add your own specific products and configure it to your specific needs. Don't let pricing be a sales bottleneck any longer - quickly modify quantities, costs, and margins to ensure you present your prospects with compelling price points that meet your margin targets.

Erick Simpson's Managed Services MSP MRR Pricing Calculator

MSP MRR Pricing Calculator Version 1.5

Erick's added a Security Section to this latest version of his time-saving pricing tool that that also includes all of your MRR-based products and services. It allows you to modify and store your product, service and solution costs and setup fees, along with your desired margins to quickly calculate final pricing for your Managed Services quotes and proposals.

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Join me at TechFest - July 18th

Dave Seibert's big quarterly gathering is July 18th in Anaheim.

I'll be there - Join me!

SMB TechFest 

Thursday, July 18th.  8 am to 6 pm.
Business Expo Center
Anaheim, CA
A $795 value

Reserve your seat now using my complimentary pass

Additional Topics and Activities

A packed day of content
Speakers on Sales, Marketing, Leadership, and Operations
Partner Panels with Best in Breed insights
New Solutions in our Expo Hall
Largest quarterly IT Mixer in Southern California
Hot Breakfast, lunch and hosted bar
Lots of networking with leading technologist

And there is more

The Sky Is The Limit

Are you Armed for Success?

Win Flights on These Helicopters:

For more information, and to register, please visit

See you there!


Monday, July 01, 2019

Be a Microsoft 365 Hero - Nominate Yourself or Someone Else

In case you missed the email from Harry B and M365 Nation:

You could be a Microsoft 365 Hero. 

Nominate yourself or someone else you think is a “hero” in the Microsoft 365 world.

This is your chance for global community validation and be recognized for your expertise in the Microsoft product stack family.

What are the next steps? Visit our Microsoft 365 Nation site and complete a few simple steps. Nominations are being accepted until July 3, 2019 (at Noon Pacific GMT-7). The election, where your fellow peers vote for your candidacy, starts July 4, 2019 and ends at 5:00pm Pacific (GMT-7) on August 5, 2019.

The winners will be announced on August 6, 2019 at Noon Pacific (GMT-7) at the CompTIA ChannelCon conference (Las Vegas).

Start the Microsoft 365 Heros nomination process HERE.

What do the top 100 Microsoft 365 Hero’s get? Well since you asked you will receive recognition with a digital badge your can proudly display PLUS you’ll also receive a complimentary digital copy of the new book “How to Be an MSP!” (Brelsford) to help drive further success (a $149.95 value).

How to Enter
…and WIN!!


Tuesday, June 25, 2019

New Five Week Class - Cloud Services in a Month - Starts July 2nd

Cloud Services in a Month - Applying the Book

- Five Tuesdays - July 2 - 30, 2019 -- Register Now
- All classes start a 9:00 AM Pacific

Based on the brand new book Cloud Services in a Month, this course will give you the information, forms, processes, and motivation to move full force into providing Cloud Services. Much of the focus is on designing and developing a package of services you can sell to every single client. As I like to say: The core technologies that every client needs.

Tuition for this course include the ebook version of the newly release Cloud Services in a Month! That includes all the downloads from the book as well.

You will learn

  • Everyone's a Cloud Service Provider
  • Tip Toe Into the Clouds?
  • The Latest Tools and Options
  • Cloud Computing in the Small Business Space
  • Right Sizing Your Offering
  • What is the Cloud?
  • Assessing Client Networks
  • Money-Making Homework - Network Assessments
  • Create a Cloud Service Offering
  • Sneak Peek: The Cloud Service Five-Pack
  • The Absolute Basics
  • Plan Changes and Updates
  • Transactions, Customers, and Clients
  • Price Strategies
  • Managed Services and Cloud Services
  • Building a Bundle that Works
  • Break/Fix and Hybrid Models
  • Create A Three-Tiered Pricing Structure
  • Migrating to the Cloud
  • One Service at a Time
  • Managed Service Tools and the Cloud
  • Storage Migration
  • Email Migration
  • Microsoft Office
  • Money-Making Homework - Migration Plans
  • Backups, DR, and Continuity
  • Basic Backups
  • BDRs
  • Business Continuity
  • Running Your New CSP Business
  • The Right Tools for the Job
  • Your Standard Offerings (Your Catalog of Services)
  • Staff Requirements for Cloud Services
  • Client Onboarding
  • ... And More!

PLUS lots more. This class is filled with great advice and tips on running your I.T. company and moving into the world of recurring revenue with cloud services.

Delivered by Karl W. Palachuk, blogger and author of the very popular "SOP Friday" posts at

Includes five weeks of webinars with related handouts, assignments, and "office hours" with the instructor. All classes are recorded for download.

This course is intended for business owners and managers. It is particularly useful for the Service Manager or Operations Manager.

Only $259
Register Now

A Few Details . . .

  • Each course will be five one-hour webinars
  • There will be handouts and "homework" assignments
  • If you wish to receive feedback on your assignments, there will be instructor office hours
  • Class webinars will be recorded and made available to paid attendees only.
  • All calls start at 9:00 AM Pacific Time 

Questions? Email


Friday, June 21, 2019

Report: Newsletter Feedback

I asked for feedback on my weekly newsletter. Thank you to those who responded.

It can be difficult to be a "content creator" in the modern world. At some level, you have to infer whether people enjoy something based on whether they're clicking, liking, following, buying, and so forth. But once in a while, you can ASK.

. . . and I got some good feedback in the comments.

First, an overview of the results. Click on the graphic to enlarge.

The first set of questions is: Do you read this section? Here are the responses for "Every Time" and "Often" combined:

- Intro/Notes from Karl = 98%

- Recent Blog Posts/Links = 71%

- Announcement Mini Classes = 62%

- Announce 5-week Classes = 60%

- SBT Community News = 63%

- Major Events for Karl = 69%

- Picture of the Week = 52%

- Events Calendar = 39%

So . . . a solid majority of respondents read at lease some of every section on a regular basis - except the calendar. Perhaps, I thought, I should drop the calendar.

Next up, I asked whether you think we should KEEP each section.

Here are the responses for "Absolutely Yes" and "Yes" combined:

- Intro/Notes from Karl = 96%

- Recent Blog Posts/Links = 88%

- Announcement Mini Classes = 80%

- Announce 5-week Classes = 78%

- SBT Community News = 89%

- Major Events for Karl = 81%

- Picture of the Week = 54%

- Events Calendar = 71%

Well, I guess we keep the calendar after all.

-- -- --

I Know It's Long . . . But I think it's a quick read. I hope no one actually prints it out because, with the calendar, it takes a decent size tree to print out the whole thing. BUT most people are probably only glancing at the calendar to see if there are items nearby or coming to their town. And it doesn't change that much.

One person suggested posting the Calendar on a web site and linking to it in the newsletter, but here's part of my secret sauce: I want this newsletter to have unique information you can't get anywhere else. That's why I write articles that never appear on my blogs or podcasts (99.9% of the time).

Several people commented that they are often busy on Monday morning, but they keep the newsletter around until they can get to it. I appreciate that!

Many people commented that they love the content and appreciate getting it on a regular basis. Thank you.

One person suggested combining my appearances with the general calendar. We'll have to see about that. I just created this section this year, so I was surprised to see that 81% said to keep it.

I am grateful that there were several comments like this:

"Thanks for consistently putting out a great, informative newsletter."

A few other interesting stats:

There are just under 10,000 people on this mailing list.

67% open this email on a desktop; 33% from a phone. I'll bet it seems longer on a phone. :-)

About 26% of those folks open the email every week. Of course, it's not always the same exact people every week.

And about 7% of those who open the email actually click to follow a link somewhere.

I know you get a boatload of email every week. I will continue to work hard to earn your readership.

Please feel free to send me any comments, questions, or feedback. Thank you.

- Karlp


Thursday, June 20, 2019

SolarWinds Announces the Availability of SolarWinds Service Desk

Received this press release from our friends over at SolarWinds:

-- -- --

AUSTIN, Texas, June 18, 2019 — SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced the release of SolarWinds® Service Desk, an IT service management (ITSM) offering that will empower IT professionals with a robust and easy-to-use service desk solution.

SolarWinds is expanding its capabilities in the space during a time of extreme importance for IT leaders. The ITSM market is forecasted to reach over $8.5 billion by 2023, according to IDC1. Through the acquisition of market-leading ITSM solution Samanage earlier this year, SolarWinds now adds a comprehensive, ITIL-compliant, cloud-based solution for companies of all sizes, helping them increase employee productivity and drive better business outcomes.

From ongoing IT help desk requests, to costly outages that affect employee productivity, to overspending on hardware and software, businesses are tasked with gaining better control of their IT infrastructure and service costs. SolarWinds, through Web Help Desk® and now SolarWinds Service Desk, helps IT pros solve employee service challenges the way that works best for them and their business needs—whether through simple, on-premises ticketing software, or an ITIL-ready, SaaS-based service desk solution. The company is working to help ensure smart, powerful, and affordable ITSM solutions are accessible to companies of all sizes and levels of IT maturity.

“IT service desks are a core solution every employee must interact with to get their jobs done each and every day,” said Doron Gordon, senior vice president, ITSM, SolarWinds. “As businesses make new strides in their digital transformation journeys, it’s essential their ITSM solution can evolve with them and continue serving the needs of both the employees and the IT staff. For the first time, SolarWinds can offer a range of ITSM offerings, and put employee service offerings within the hands of IT pros from small businesses to large enterprises through SolarWinds Service Desk.”

SolarWinds Service Desk can remove the manual burden of managing incoming tickets and tracking technology assets, freeing up budget and empowering IT professionals to focus on critical growth projects and transformation. SolarWinds Service Desk is based on ITSM best practices to create a platform as usable as it is cutting-edge by incorporating automation, artificial intelligence, and machine learning to help streamline IT support services and empower employee self-service. The product has won countless industry awards and is recognized as one of the most-reviewed and highest-rated ITSM solutions across a variety of peer review websites, like Gartner® Peer Insights™ and G2 Crowd®.

Fully integrated with SolarWinds Service Desk is the newest addition to the service management portfolio, SolarWinds Discovery, providing organizations with an accurate and cost-effective way to discover, map, and manage technology assets. The product will enable organizations to consolidate asset information from multiple repositories, improve service delivery by providing real-time intelligence on assets, and enhance flexibility for collecting and managing data.

“Businesses are significantly overspending on hardware and software due to asset management solutions with poor transparency. This creates bottleneck issues that can result in unplanned downtime, which costs organizations even more in the long-run,” added Gordon. “SolarWinds Discovery offers technology leaders and decision-makers a new level of visibility into not only their IT assets, but their entire technology landscape.”

As part of the launch of SolarWinds Service Desk, the company has also reduced pricing across the various product tiers to make it even more affordable.

For more information about SolarWinds Service Desk, please visit the SolarWinds website.

About SolarWinds

SolarWinds (NYSE:SWI) is a leading provider of powerful and affordable IT infrastructure management software. Our products give organizations worldwide, regardless of type, size or IT infrastructure complexity, the power to monitor and manage the performance of their IT environments, whether on-premises, in the cloud, or in hybrid models. We continuously engage with all types of technology professionals—IT operations professionals, DevOps professionals, and managed service providers (MSPs)—to understand the challenges they face maintaining high-performing and highly available IT infrastructures. The insights we gain from engaging with them, in places like our THWACK online community, allow us to build products that solve well-understood IT management challenges in ways that technology professionals want them solved. This focus on the user and commitment to excellence in end-to-end hybrid IT performance management has established SolarWinds as a worldwide leader in network management software and MSP solutions. Learn more today at

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Wednesday, June 19, 2019

Speakers for Sherweb Accelerate 2019 - Join Us!

Received this announcement from our friends over at Sherweb . . .

Meet Our Speakers for Accelerate 2019!

Our Accelerate Cloud Summit will feature interactive workshops and training sessions led by renowned leaders in the marketing, sales and tech industry. This is your chance to learn about proven sales and marketing strategies, including tools and assets, plus exciting opportunities that will transform your cloud business.

See All Speakers

Here’s a preview of our exceptional speakers:

Building Awesome Cloud Service Bundles to Generate Maximum Profits
Karl Palachuk – Business Coach in the SMB IT Network
In this session, you’ll learn key strategies and steps to building a profitable cloud service bundle, including pricing and tiered offerings.
Learn more

Matthew Cassar – Co-CEO and Co-Founder of SherWeb
Matthew will kick off Accelerate 2019 and discuss SherWeb’s cloud strategy roadmap to 2020, plus new opportunities in the pipeline.
Learn more

Using LinkedIn to Drive Leads to Your MSP
Chris Wiser – Founder & CEO of The Wiser Agency
Experience a detailed walkthrough of how to leverage LinkedIn for leads. You’ll leave the session with a complete marketing campaign, including plans, processes and deliverables to crush lead generation.
Learn more

Register now and save $200 - Early Bird ends June 30th

- - - - -

As you can see, I'm speaking. Would love to see you there. And this great event is only $299 right now. Please join us.


Monday, June 10, 2019

Newsletter Feedback, Please

- - - - -
NOTE: The results of this feedback are posted here:

Thanks. kp
- - - - -

Many of you read my weekly newsletter. Thank You!!!

But I'm always looking for feedback. And right now I am really looking for feedback.

Will you please fill out this super-simple form? It boils down to two questions:

1) Do you read [this] section?

2) Should we keep it?

I appreciate your feedback!

I'm obviously looking at making some changes here.

PS: If you want to receive my newsletter, sign up here.


Wednesday, June 05, 2019

How to Get New Clients - Especially if You're Starting Out or Starting Over

How to Get New Clients - Especially if You're Starting Out or Starting Over

A new mini-class by Amy Babinchak and Karl W. Palachuk

Over in the Small Biz Thoughts Community, we have a new class coming up next week. It was inspired by a conversation Amy and I had about how we like to attract new clients.

Some folks on Facebook were discussing the challenges of getting new clients. Amy and I agreed on two primary techniques - and we have different approaches to some others.

So we decided to share our experience. Join us!

One of the great truths in marketing is that 50% of it doesn’t work. But you don’t know which 50%! But there are some tried and true techniques that do work. You just have to commit to them and execute.

Both of us have been in the business for many years. In the class we talk about our experiences and give details of how we executed several marketing strategies.

This mini class happens three Wednesdays in June:

Wed. June 12th – 9:00 AM Pacific / Noon Eastern
Wed. June 19th – 9:00 AM Pacific / Noon Eastern
Wed. June 26th – 9:00 AM Pacific / Noon Eastern

All calls are recorded, so you can catch up if you miss a class.

Classes are generally 30-60 minutes each, plus questions.

This class is FREE for Small Biz Thoughts Community members. 
Only $99 for non-members.


Monday, June 03, 2019

HOW You Use Your Automated Systems Makes All the Difference

I am currently in the middle of a customer service disaster - as the customer.

I have a minor plumbing problem that has been dragging on for three months. So far, I've had three visits from technicians and two missed appointments. Actually, all three visits were missed appointments as well (they missed the 10AM to 3PM window and only showed up after I called them).

And literally zero work has been done.

A huge piece of this is related to the home warranty policies and their preferred vendor. But 98% of my frustration is from the plumbing company and how they use their service board.

Having managed service boards with a staff as small as two and as large as thirty, I think I have a good idea of what's going on in the background. And, of course, there are a few lessons for IT consultants.

First: They rely entirely on their automated service board. I get text messages and need to respond with text messages to make appointments.

This is the practice I hear the most push-back about from IT Pros. They say clients won't use the system, or don't trust the system, or don't like the system. Believe me, this is ALL about how you implement the system.

We've all used automated systems that were good. For example, last year I had a great experience with my electrical utility. I called the number and an automated attendant asked me a few questions, and then told me that a technician needed to be dispatched. I was given a small window (one hour) and the tech was there on time. If all service was this good, the world would be a better place.

Unless you have millions to invest in a super high-quality automated system, however, it is best to keep human beings involved. I love putting automated systems in place, but I never removed the people. To the extent that the technology makes a client feel loved and taken care of, use it. But also make sure that there's enough human interaction that the client feels like they know you and your team - and trust you.

Clients need to feel taken care of. That messy human emotional stuff is hard to replace with robots (today).

When you automate customer service, you have to increase the human interaction until clients feel comfortable that they are being taken care of. Clients don't actually resist putting in a ticket: They resist being handed off to an automated system that gives them no reassurance that they're being taken care of.

We always encouraged clients to enter a ticket in our system. But if they called us instead, we simply said, "Have you entered a ticket, or would you like me to do that?" Entering a ticket is NOT a variable. There has to be a ticket before work can begin.

Note, also, that I highly recommend that the phone be answered by an administrative assistant, office manager, or anyone else who cannot fix problems. Entering the ticket is separated from actual work on the problem. But, at the same time, the client is reassured and feels "heard."

Bottom Line: Be careful how you implement your automated systems. They should increase service, not alienate clients.

Second: Technicians did not document their work, report back to their supervisor, or move the job closer to resolution. In the case of the plumbing problem, the first tech who actually showed up never entered anything into the system. So all I heard was silence until I called again and found out that there was nothing in the system.

That led to sending out a second technician to do what the first one was supposed to do. The second technician was not qualified to turn off the water to the house, so he couldn't do anything without supervision. So that was a total waste.

Another call (and a third co-payment) resulted in a technician who did what the first technician should have done. So now we're on the path to getting an estimate on the real work that needs to be done.

No progress has been made yet, but it took three visits to determine what progress might look like.

Do your clients experience this? It's caused by two common problems. One is that a technician does not enter notes into the ticket, or closes the ticket without enough information. So the service manager doesn't know how to proceed. The other is that a technician is assigned who cannot actually complete the job. This guarantees rework - and a dissatisfied customer.

The worst part for me, since I understand how a service board works, is the feeling that we are starting over every time a technician leaves without doing any work. In one case, a tech showed up at 4:30 PM. I knew he wasn't going to start doing any real work. And when he left, I knew the next technician would have no idea what might have been done, so he would start over completely.

Bottom Line: Think about how you feel with both good and bad customer service. And think about how it might relate to your own business. When you feel frustrated, ask yourself whether your company behaves in a similar way with your clients. When you feel taken care of, also ask yourself whether your company behaves in a similar way with your clients.

Your clients know what it feels like for problems to drag on and never get resolved. With luck, that's due to some other company.

When you make changes, especially around automation, you need to make sure you don't tap into the fear that they're doing down that road to poor service. Once they see that service is improved by automation, they will feel comfortable embracing it. Just be aware that that might take some time.


Thursday, May 30, 2019

You Can Also Make Money Fighting Against the Future

I'm a HUGE advocate of pushing as fast as possible into a new future. In fact, I'm a huge believer that you can help create the future as it unfolds - and make a lot of money doing so.

See, for example, the new Killing IT Podcast I've launched with Dave Sobel and Ryan Morris.

But we also have to realize that opportunity is everywhere in a world of change. That includes the world of pushing back against future.

Being contrary is always a legitimate option. And when opportunity is everywhere, it can be a profitable option as well. Here's the recipe we see repeated time and again during periods of great change:

First, The future becomes clearer and clearer. Eventually it becomes an inevitable truth.

Second, Those with a stake in the present (which is to say, the past) have to make a choice. There are three options.

Option One: Play your end game. That is, double-down on the past while planning to get out of the business altogether. Thus, you capture large sums of money as everyone else transitions to the new future.

Option Two: Resist the future. Innovate against it (often a good strategy). Argue against it (never a good strategy). Make your products and services so appealing that people forget about the future inevitability because you make the present so enticing.

Option Three: Embrace the future. Learn it. Use it. Sell it.

In this post, I'm mostly interested in option two: Make money resisting the future. Here's what's going on in a few industries today.


The future is autonomous, mostly-electric vehicles that are not privately owned. This is the inevitable future. Car manufacturers are resisting this by creating more and more super-cool features that entice people into buying one last car.

The average American keeps a car for about six years. Believe me, autonomous vehicles will be everywhere by 2025! So manufacturers are working hard to get you to buy two cars during that period by adding all kinds of cool features.

At the same time, Ford is moving out of the sedan marketing and heavily into trucks and delivery vehicles. With one exception: They're going to keep the Mustang around as long as they can. Their hope is to sell a lot of cars with the pitch that you need to experience a "real" car before they're gone forever.

In the meantime, all the car makers are adding features that basically wean us off of driving. Telsa has it's almost-autonomous mode. Everyone else has cars that keep you in your lane, help you park, brake automatically. Feature, feature, feature - all leading you into a world where you won't be the driver any more.

Delivery Services

As Amazon and other online services push faster and faster delivery, the delivery industry is exploding. Of course Amazon wants to own this market. How will FedEx, UPS, and the Postal Service fight the future? By overwhelming it with fast, affordable options.

On one hand, online shopping is expected to double in the next six years. So there's plenty of work to go around for delivery services. On the other hand, there are more companies working on autonomous delivery services than there are current players in market.

The "feature" here is delivery itself. More deliveries, more days per week, and more times per day. Robots and drones will have their day. In the meantime, we'll see at least five years of old-school services offering more and more options for almost-instant delivery.

Where they can make money from Amazon and other online retailers, they will. Where they make money fighting against them, they will.

Amazon has no problem buying up anyone they want to absorb into their collective. The fact that they haven't bought FedEx or UPS probably means that they think they can build something bigger, better, faster without any of the legacy technology or logistics. Fighting that monster will keep the major old school players in the game.

Servers and the Cloud

So what about your business? Are you still installing Exchange servers in offices? How much longer will you be able to do that? And even if you're installing servers in the cloud, how much longer will that last?

Cloud services - serverless architecture - is the inevitable future.

If you play your end game, you can make good money selling fewer and fewer servers for the next five years. So if you're about to retire or sell the company, that's a very legitimate strategy. Just remember that you've chosen to fight Microsoft both as a competitor (Azure) and as a supplier of server licenses. And here's a quick hint: Microsoft will win this one. The server will become a thing that is only available in the cloud.

Remember: This is a very legitimate business strategy. Just please have a strategy. Don't take this option simply because it means you get to do the same thing tomorrow that you did yesterday. If you go down this road, do it with intention.

If you choose to resist the future, you will need even more strategy. How will you entice people to keep servers onsite? Will you specialize in people who fear the future? (Again, totally a legit option.) Will you promise great security? Greater resilience in an emergency? Greater performance?

Just as BMW adds automatic breaking and lane-changing, you need to figure out what features you can use to get the most money out of onsite hardware sales. Someone's going to do this, and do it very well. Lots of money will be made. But you have to have that strategy.

You have to fight the future with features, not price!

There are two fundamental ways that companies fight the future. They either add features to keep people addicted to the old ways, or they reduce their prices in order to be cheaper than the future. Price cuts are never a winning strategy. You simply eat away at your own base while your potential client base shrinks.

The future always starts out expensive. What did you pay for you newest HUGE television? And how much more did you pay for the previous, not-quite-so-huge television?

Future technology always gets cheaper in leaps and bounds. Resisting it with price cuts is a short-term losing strategy. And then your business dies. There is no other long-term option when you use price to stave off the future.

Features are another thing altogether. Features actually cost money. And if there's some real appeal to a specific market that wants to fend off the future, then you can make more and more money going forward.

While it's true that you can buy a $3,000 horse saddle today, you will find it much easier to find a hundred options for $300 saddles. Yes, there are people making good money creating hand-crafted saddles. But there's not very many people making money in that market.

Interestingly enough, I think good technology consultants will be in more demand than ever. The cloud is big and confusing, and no one wants to juggle six or seven vendors. So your opportunities to make great money are better than ever. It just means you have to be a consultant rather than a technician.

But you need a plan.

You need to walk into your future with intention.


Tuesday, May 21, 2019

Managed Services in a Month - 5-Week Course Starts May 28th

Managed Services in a Month - Applying the Book - Newly Revised

Instructor: Karl W. Palachuk

- Five Tuesdays - May 28 - June 25, 2019 -- Register Now

- All classes start a 9:00 AM Pacific

You're guaranteed to learn something that will make or save you the price of admission!

This course will cover the process outlined in the book - to build your managed service practice in a month. In this case, five weeks. :-)

Managed Services in a Month is the best-selling guide to turning your "computer consulting" business into a recurring revenue machine!

This course is designed to walk you through the process outlined in the book. AND your registration includes a free copy of the book in the format of your choice.

Updated Information on Tools, Cloud Services, Per-User Pricing, Creating Bundles, and MORE!

For more information on the book, see

It's not too late! YOU can get into Managed Services -- in a month.

Even if you decide not to become an MSP (managed service provider), this course will help you establish some great best practices when it comes to running your I.T. business.

Whether you're a new "Computer Consultant" or an experienced Managed Service Provider, you need to create successful processes that will propel your company forward. Nothing is more critical to making profit than having the right processes and procedures in place!

You will learn

  • Computer Consulting in the 21st Century
  • What’s Different About Technology Consulting Today?
  • Cloud Computing in the Small Business Space
  • The Managed Service Model
  • New Consulting Business vs. Existing Business
  • Managed Services in a Month
  • Integrating Cloud Services
  • Making A Plan
  • Starting Fresh with No Clients to Convert
  • Create A Three-Tiered Pricing Structure
  • Bundling Services
  • Per-User vs. Per-Device Pricing Models
  • Putting Your (New) Business Together
  • Weed Your Client Garden and Finish The Plan
  • Write a Service Agreement; Have It Reviewed
  • Overcoming Objections
  • Desktops and Managed Service
  • Executing the Plan
  • Client Sit-Downs
  • After The Sale
  • Key Points to Remember for Profit
  • Running Your New MSP Business
  • The Right Tools for the Job
  • Your Standard Offerings (Your Catalog of Services)
  • Building an Action Plan that works
  • and MORE!

Includes five weeks of webinar classes with related handouts, assignments, and "office hours" with the instructor.

This course is intended for business owners and managers. It is particularly useful for the Service Manager or Operations Manager.

A Few Details . . .

  • Each course will be five one-hour webinars
  • There will be handouts and "homework" assignments
  • If you wish to receive feedback on your assignments, there will be instructor office hours
  • Class webinars will be recorded and made available to paid attendees only.
  • All calls start at 9:00 AM Pacific Time

Questions? Email

Check Out the #1 Best-Selling book on Managed Services ever!

Managed Services in A Month
by Karl W. Palachuk

3nd Edition - Newly Revised and Updated with TEN new chapters

Paperback - Ebook - Audio Book

Unlike some books with old copyrights that sell for $60 or more, this book is 100% up to date and is only $29.95.

Now includes information on making cloud services part of your managed service offering!

Learn More!

Saturday, May 18, 2019

Free Webinar - Design and Sell Recurring Revenue Programs that Work - June 4th

Design and Sell Recurring Revenue Programs that Work

Albert Einstein said that “Compound interest is the eighth wonder of the world.” Recurring revenue is a lot like compound interest. Join me for this webinar - How to Design and Sell Recurring Revenue Programs that Work - for an exclusive, educational and entertaining look at the world of recurring revenue.

June 4 @ 11 a.m. PST

Sponsored by Virtiant
Register Now

I have been a consultant since 1995 and I can honestly say that recurring revenue changed my life and changed my business. More than one person has told me that recurring revenue saved their business when the economy turned south.

BUT you can't just sell a flat fee contract think you're going to make money. Like everything else, you need to do it right! There's magic in building bundles that sell. And there's magic in creating the right 3-tiered price list.

There are also some pitfalls you need to avoid. You can't sell a service based on one business model and then deliver a service based on another.

Join me for a webinar jam-packed with tips, tricks, and best practices!

June 4th
11 AM Pacific / 2 PM Eastern
Register Free

Learn More about Virtiant at


Photo Credit: Photograph by Orren Jack Turner, Public Domain,

Friday, May 17, 2019

Cloud Services in a Month - on Amazon

Today I approved the final, final printing proof for Cloud Services in a Month.

That means, with luck, that you'll be able to order it on Amazon next week. You can order the paperback today at

Find out more about the book at

Please be patient with Amazon. We have no direct connection with them. In other words, they don't buy books from us. Our books are distributed by Ingram Books, the largest book distributor in the world. Amazon orders through them.

With a new book, Amazon almost never keeps stock. But the book is POD - publish on demand. So it's never really out of stock. They just have to order one and have it drop shipped to you.

After a book has been up a while, this all works very smoothly. But with a new book, it can take a bit of time before they start ordering as they should.

- - - - -

Update: The paperback is available at Amazon here:

and the Kindle edition is available here:

The paperback is "back ordered" until Monday.

- - - - -

Anyway - Thank you all for all your support.

Please visit to learn more.


Tuesday, May 14, 2019

SMB IT Pro Conference - Adelaide in October - Join me!

First of all, for you Americans: It's really NOT that expensive to get to Australia.

I just did Travelocity Searches from some U.S. cities for the period October 22-29. Remember, you lose a day getting there and gain one coming back, because you cross the International Date Line.

  • New York area airports start at $1,270
  • Chicago area airports start at $1,478
  • LAX starts at $1,098

Remember the exchange rate: Once you get to Australia, everything is 25% cheaper!

The SMBiT Professionals Annual Conference has become one of my absolute favorites. It is focused completely around the IT Pro, not around vendor presentations.

Plus, it's a lot of very friendly folks, with an over-abundance of Microsoft MVPs.

October 25-26, 2019

Plus I'm SURE some of us will find an excursion on Sunday. Which may involve large plates of meat and some amount of beer in a local Octoberfest.

Here's the official promo into:

SMBiT Professionals 2019 Conference
There's strength in numbers. Join us!

We live in an age where information is available anywhere, anytime, always. Mainstream IT services have moved beyond break fix and Managed Services models. Where are the new frontiers for the modern IT business? How can we harness the new technologies currently available and coming in the future to enable the modern IT business to move into the new future of IT services? The SMBiT Professionals Conference 2019 will assist you in growing your business in fast moving and constantly changing environment.

Nestled among the serenity of beautiful beaches and rolling hills, Adelaide is a hive of multiculturalism with a pumping arts and live-music scene, and a burgeoning small-bar scene. In October, the hills are alive with the sounds of German Oktoberfest. For the lovers of the outdoors, Adelaide is a perfect location for a lazy stroll on the beach or a rugged run or bike ride in the beautiful Mt Lofty Ranges. A quick trip to the north or to the south brings you to some of the best wines in the world from the Barossa Valley and McLaren Vale regions.

If you are looking for the right conference to attend in 2019, the SMBiT Professionals Conference 2019 in Adelaide should be on your calendar.

For details of Sponsors, Speakers and Accommodation see

To book Accommodation directly go to

You will need to meet your own costs for flights, accommodation and ancillary expenses.

Stamford Plaza Adelaide
150 North Terrace

I hope to see you there!


Sunday, May 12, 2019

Cloud Services in a Month - Available NOW!

I just posted the final PDF version of Cloud Services in a Month - 396 pages!!!

There are two ways to download this book right now:

Option One: Buy Now for only $49.95

  • Browse to
  • ZIP file includes the book in PDF format and all the downloads (Excel spreadsheets, marketing flyers, checklists, etc.)

Option Two: Get it FREE in the Small Biz Thoughts Community

  • If you are an SBT Community member, just go download the ZIP file now
  • Visit and browse to the "Books" section
  • ZIP file includes the book in PDF format and all the downloads (Excel spreadsheets, marketing flyers, checklists, etc.)

Note on the Community: One of my pledges is that all of my books will be available in the community at no additional charge. This is the second new book I've posted this year (along with The Nonfiction Book Publishing Plan, co-authored by Stephanie Chandler).

Just the books inside the SBT Community are worth more than the cost to join. Find out more at

-- -- --

Cloud Services in a Month is a step-by-step, no-nonsense guide to building an extremely profitable cloud service business for the SMB (small and medium business) market. Filled with practical advice based on the author's experience over more than a decade, this guide is the playbook you will use for success in the Cloud.

Based on more than a dozen years selling and delivering millions of dollars of Cloud services to my clients. In this book, I share exactly how I did it.

I also give you all the details you need to build a Cloud Five-Pack™ - The custom bundled offering of services you will market, sell, and deliver to your prospects and customers. Chock full of additional assets such as spreadsheets, checklists, processes, and more, Cloud Services in a Month includes everything you need to hit the ground running – even if you’re not a Cloud expert.

Whether you have a time-and materials, professional services, or managed services practice, Cloud Services in a Month reveals how to incorporate Cloud services into your existing solution stack and up-sell and cross-sell the Cloud with your existing services in 30 days.

-- -- --

Table of Contents:

Author’s Preface
I. Everyone’s a Cloud Service Provider
1. Tip Toe into the Clouds?
2. My Company’s Move to the Cloud
3. Cloud Computing in the Small Business Space

II. Right Sizing Your Offering
4. One Size Does Not Fit All
5. Assessing Client Networks
6. Placing the X
7. Money-Making Homework - Network Assessments

III. Create a Cloud Service Offering
8. Sneak Peek: The Cloud Service Five-Pack
9. Server Lite
10. Plan Changes and Updates
11. Transactions, Customers, and Clients
12. Managed Services and Cloud Services

IV. Migrating to the Cloud
13. One Service at a Time
14. Managed Service Tools and the Cloud
15. Storage Migration
16. Email Migration
17. Microsoft Office
18. Money-Making Homework - Migration Plans

V. Backups, DR, and Continuity
19. Basic Backups
20. Cloud and BDR Backups
21. Business Continuity

VI. Running Your New CSP Business
22. The Right Partners for the Job
23. Your Standard Offerings (Your Catalog of Services)
24. Staff Requirements for Cloud Services
25. Selling Cloud Services
26. Final Thoughts: Cloud Services in a Month

VII. Resources: Checklists and Documentation
27. Cloud Readiness Checklist
28. Robocopy Samples
29. Client Onboarding Checklist
30. New User Welcome Package
31. Monthly Maintenance for Cloud Services
32. Cloud Documentation Sample
33. Removing Clients from Cloud Services

Appendix A: Alphabet Soup Cheat Sheet
Appendix B: Products and Resources Mentioned
Keeping Up With Karl

Buy Now - only $49.95

Download Free in the SBT Community

Also available on Kindle from Amazon


Check Out the All New Book:

Cloud Services in A Month
by Karl W. Palachuk

396 pages - plus lots of juicy downloads

Paperback - Ebook

A great resource for managed service providers or anyone who wants make money selling and bundling cloud services.

Featuring all the details you need to create and sell YOUR custom Cloud Five-Pack (TM)

Learn More!

Friday, May 10, 2019

Reminder: "Cloud Hangout" today at 11AM Pacific

Reminder to members of the Small Biz Thoughts Community:

Special event for the month of May!!! 

Members Only “Cloud Hang”

Here’s what we’re up to: I’m going to turn on the camera and microphone and just hang out on Zoom. I’ll answer any questions you have. Or if you just want to chat about cloud services or your offering, I’m happy to talk about that. Any member who shows up between 11 AM and Noon (Pacific) is welcome to join us.

You can come with an agenda or without. I just want to make myself available to all members.Of course I hope some of you will be working your way through Cloud Services in a Month – so I’m happy to talk about the book, the philosophy, the handout, etc. Other than the general topic of “Cloud,” I’m not setting any limits on what we discuss.

Potential topics include:

  • Cloud Services in a Month (the book)
  • Pricing plans
  • Building your bundle
  • Working with vendors
  • How does M365 fit into all this?
  • Storage options
  • Transitioning clients to bundles
  • . . . Or whatever else you need

Note: I won't have slides, advertising, or any kind of promotion. This is just a value-add for members.

Here how to join us: Go to the Webinars/Meeting section and look for the “Members Only Cloud Hang.”

Members Access Here

You’ll need to register on Zoom. The password is on that page.

Strictly limited to Members Only. If you want to attend, you need to be a member.

Here’s the schedule:
Friday May 10, 11:00 AM (Pacific)
Friday May 17, 11:00 AM
Friday May 24, 11:00 AM
Friday May 31, 11:00 AM

Note: These meetings are NOT going to be recorded. If you want to be part of the Hang, you need to show up live.

If this works, we’ll do more stuff like this.

Non-Members: You can join for $999 USD. This includes one year of membership at no additional charge. See