Monday, January 17, 2022

Introducing Certifications from IT Service Provider University

Great Little Seminar has been training IT consultants on managed services and more since 2013. That's when I offered my first class on Standard Operating Procedures. Beginning immediately, we are now

IT Service Provider University



Please plan to join us for an introductory webinar: 

January 25th

11:00 AM Pacific / 2:00 PM Eastern

Register now for the Zoom webinar!

https://bit.ly/itspu01 


Please watch the short announcement video. https://www.youtube.com/watch?v=l46w8DYJ2lQ


You can also learn more by exploring www.itspu.com.

More than a name change: We have certifications!


We have moved over all of our classes and student logon information from our Great Little Seminar site. So if you've ever taken classes from us, you should be able to log in and view your course history.

We have also added quizzes to the old courses. So, you can access the courses you've taken and now complete the associated quizzes. Very soon we'll be adding certifications associated with all courses.

We have a GREAT selection of courses - twenty in all. This really has become the greatest source of information you can find on building a successful and profitable IT business.

AND our instructors include some of the brightest and most successful people in the SMB IT community. Every course is guaranteed to be many times what you pay for it.

One successful exam qualified you as an ITSPU Certified Professional.

We have five pathways to success, based one the various departments in your business:

  • Technician (service delivery)
  • Management/Ownership
  • Service Management
  • Sales and Marketing
  • Front Office/Admin

If you complete the right combination of FIVE certification exams within a pathway, you will be an ITSPU Certified Specialist. For each Pathway, there are core (required) exams and general exams.

Join the webinar next week - We'll explain the details and take all of your questions.


And we'll see you January 25th.

Action Steps:
1) Register for the webinar
2) Watch that quick video
3) Join us on Januarty 25th

:-)


Saturday, January 15, 2022

All Member Meeting Feb. 9th - National Society of IT Service Providers

 Join us - Literally!

NSITSP All Member Meeting 


Feb. 9th - Everyone's welcome

All-Member Meeting Feb. 9th

Register for Free: 

https://bit.ly/nsitsp-feb9


Thank you to everyone who has already joined us.

We have a very active Board of Directors and five very active committees. In this meeting we will give an update on our progress.

A major highlight will be the presentation of the organization's Mission, Vision, and Values. The Board met in special session every other week for two months to settle on these simple but powerful statements.

As always, the NSITSP is committed to transparency. We want to present what the Board has come up with and get your feedback/discussion. It is our belief that these statements will help people who are "on the fence" to commit to our group and join as Professional members.

Join us - and give us your feedback.


Next Up, we're going to tackle the official organization (and we hope industry) Code of Ethics. I posted up my personal draft at https://www.nsitsp.org/about/, but the Board will work with a special taskforce to draft the official code of ethics based on the Mission, Vision, and Values of the organization.

Again . . . your input is welcome and invited!

-- -- -- 

Please do us a favor: Promote this meeting on your social media!

You can copy the graphic above, or see additional samples at https://www.nsitsp.org/news/help-us-promote-the-all-member-meeting/

Here is a sample post for your social media. Edit as you see fit.

All-Member Meeting Feb. 9th 

National Society of IT Service Providers

Everyone Welcome!

https://bit.ly/nsitsp-feb9

#managedservice #ITConsulting #NSITSP


Thank you! I hope to see you online February 9th. Register Now: https://bit.ly/nsitsp-feb9


:-)




Thursday, January 06, 2022

The ASCII Group Announces 2022 Keynote Speakers and Content for IT Events

My friends at ASCII sent me their event info for the year.


Bethesda, Maryland – January 4, 2022 – The ASCII Group, a membership-based community of independent North American MSPs, MSSPs and Solution Providers, is pleased to announce its distinguished lineup of speakers for its 2022 event series, which will elevate attendee experience with enhanced professional development presentations for IT business owners and professionals.

The ASCII MSP Success Summits will be held in person with an enhanced agenda focused on education, whereby providing attendees the opportunity to fully immerse themselves in various aspects of business building and MSP best practices and techniques. Sessions will feature MSP-led content from ASCII members and industry thought leaders.

Keynote Speaker – Paul Nadeau, “How to Get to ‘Yes’; Tips and Techniques for Getting the Sale”

As a world-leading hostage negotiator and criminal interrogator, Paul Nadeau’s daily challenge was to get suspects to admit to heinous crimes, free hostages, and surrender to the police. For sales professionals, the challenge is to get clients to sign on the dotted line. Although the stakes aren’t the same, you can use Paul’s unique approach to understand human behavior and win in sales. Closing is not an art — it’s a science. It takes establishing trust and rapport, asking direct questions, reading voice and body language, adapting to cues, and handling objections. Paul’s talk is a roadmap to get you there. 

Additional MSP peer education and industry speakers include:

"Where MSPs Fail Horribly at Selling Cybersecurity and How to Correct It", Scott Bliss, President, Maximum Performance Management

"Live Legal Review: Where MSPs are at Risk When It Comes to their MSA Agreements", Bradley Gross, Esq, Law Office of Bradley Gross, P.A 

"Key Takeaways: How One MSP Hit $1M as a Solo IT Entrepreneur", Stanley Louissaint, Principal, Fluid Designs

"How MSPs Can Leverage Local Media to Sell for You & Build Your Celebrity Status", Paul Nebb, CEO, Titan Technologies

"How to Garner Larger Clients Without Managing Endpoints", Mark Weiner, President, BizCom Global

“The vision for our MSP Success Summits has always been to bring forth to our MSP community straightforward content that can be easily applied to their IT businesses,” said Jerry Koutavas, President, The ASCII Group. “Our featured lineup of expert speakers, educational content and a cutting-edge technology showcase pavilion will provide all ASCII event attendees with actionable business knowledge.”

ASCII events are the foremost in the channel, and bring together over 1,500 MSPs, innovative technology vendors and top industry thought leaders. Designed for MSPs looking to increase revenue, enhance current business models and network with peers, ASCII events take place over a two-day format.

 

ASCII MSP Success Summits 2022 

Houston, TX February 16 & 17            

Kansas City, MO March 23 & 24  

Chicago, IL April 20 & 21    

Boston, MA May 24 & 25

Long Beach, CA June 15 & 16

Toronto, Canada July 27 & 28

Miami, FL August 23 & 24     

NY / NJ area September 28 & 29

Dallas, TX October 6 & 7   


For more information or to register for any of the events, visit www.asciievents.com.


About The ASCII Group, Inc:

The ASCII Group is the premier community of North American MSPs, MSSPs and Solution Providers. The Group has members located throughout the U.S. and Canada, and membership encompasses everyone from credentialed MSPs serving the SMB community to multi-location solution providers with a national and international reach. Founded in 1984, ASCII provides services to members including leveraged purchasing programs, education and training, marketing assistance, extensive peer interaction and more. ASCII works with a vibrant ecosystem of leading and major technology vendors that complement the ASCII community and support the mission of helping MSPs to grow their businesses. For more information, please visit www.ascii.com


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Wednesday, January 05, 2022

Don't Miss My Annual State of the Nation Address - Register Today

 

Karl's 13th Annual State of the Nation Address for SMB IT


Mark your calendar now and don't miss this once-a-year webinar. This will be my 13th Annual "State of the Nation" address for small business technology providers.


Wednesday, January 12th

9:00 AM Pacific / 12 Noon Eastern


Register in advance for this webinar:

https://us02web.zoom.us/webinar/register/WN_fgFBeeDzTd6yduKRh7SMCQ


Don't worry - No Politics Here! Also, no selling.

No cost. Just register and tune in.

Paste that date into your calendar so you don't forget!


Topics Include:

  • Highlights and low-lights from 2021
  • Technology Updates 2021 . . . and what's next
  • The Economy
  • Speculations about 2022
  • How to Guarantee Future Success

2021 was another strange year, but pretty good for many IT providers. 2022 looks pretty good as well, although with a bit of inflation. As always, I'm going to spend the year committed to helping IT service providers build successful businesses that look to the future of technology and guarantee their success moving forward.

Tune in to learn more!

The world of technology always brings change. In 2021, it also brought regulation, skyrocketing insurance rates, and a new membership association dedicated to the independent IT Service Provider. As the world finally begins to open up after the pandemic, the world we go back to is not the one we left.

I believe 2022 will be a year of great opportunities and change. 

Tune in to learn more!


Karl's 13th Annual State of the Nation Address for SMB IT

January 12th

9:00 AM Pacific

Register Now


This webinar will be recorded and you'll be able to view at MSPWebinar.com.

- - - - -

This is always a very popular webinar - but don't worry. I have 500 seats available and and will buy more if we need them.

One of the things I've learned is that there's about a 50% drop-off rate when things are free. If registration reaches 1,000, I'll buy the extra seats.

Plan to log in early, though, to guarantee your seat.

See you then.

:-)


Tuesday, January 04, 2022

Lori's Amazing 5-Week Course - How to Be Super Successful Solo MSP


(Side Note: Next week, we launch ITSPU - IT Service Provider University and move everything from Great Little Seminar over to ITSPU. The first course to run on the new platform is Lori's amazing and spectacular course. Join us!) 

. . .

Powerhouse of One: How to Be Super Successful Solo MSP 

(or Solo Entrepreneur)


Taught By: Lori Hardtke, Community Leader and Coach

- Five Tuesdays - January 11 - February 8, 2022

- All classes start a 9:00 AM Pacific

Register Now!

Only $299 per student - five hours of training*


Features 

1. A different, simplified approach to packaging your Managed Services

2. How to grow revenue and net income without hiring any full-time staff

3. A quick start guide to Profit First and establishing quarterly bonuses

4. Tactics on utilizing engagement letters, pre-paid support agreements & raising rates 

5. Automating your business to run like clockwork

If you prefer to run a very small managed service business, you can be extremely successful – but you have to create excellent processes to make that happen. Multi-state MSP owner Lori Hardtke shows you how to grow your business to $350K and beyond without any additional full-time staff on your payroll.

You hear it all the time, you need to work "on" your business not "in" your business. You need to hire staff and delegate in order to grow. 

But what if you could grow your business to $300K or more without any additional full-time staff on your payroll?

Tired of sitting in traffic to make that meeting across town and filling up at the pump every few days? What if you could master running your MSP practice remotely nearly 100% of the time?

Ever dream of having no monthly A/R and no debt?

Then this class is for you!

-----

"The class Lori did was simply awesome. I learned so much.  She is what I want to be when I grow up!" - David Streit, Stephill Associates, LLC

-----

Here's what you will learn:

  • How to pick the right vendors to do a lot of the heavy lifting
  • How to position your micro MSP practice to prospects and clients as though you have an army of employees behind you!
  • How to sell additional technology services that are pure profit
  • How to land new MSP contracts without leaving your office!
  • Tactics on raising rates and going after low hanging fruit
  • Ideas on how to package and price your MSP offering
  • How to streamline your sales process
  • Technical Business Review checklist
  • Finances - the bottom line
  • How to Live Your Business Dream

…And more tips-n-tricks to help you be different and think different!


Delivered by Lori Hardtke, MSP and Peer Advisor. Lori has been an MSP (managed service provider) for many years and runs a two-state business with no employees.

Includes five weeks of Zoom webinar classes with related handouts, assignments, and "office hours" with the instructor.

This course is intended for business owners and managers. It is particularly useful for the Service Manager or Operations Manager. This course has an associated professional certification exam and may be applied to specialist certifications in Management, Sales & Marketing, Service Manager, or Front Office.


Class Content

Unit 1: Vendors/Affiliations/Peer Groups

Vendors can make-or-break you.  You’ll learn what to look for in vendors & peer groups.

Objectives:

  1. Creating guidelines for your perfect client
  2. Establish specific criteria for vetting vendors
  3. Picking vendors that will be an extension of your MSP


Unit 2: Sales Process for Services That Are Pure Profit

How to add certain services to your MSP offering that are pure profit and won’t require any additional staff to manage them.

Objectives:

  1. Educating your clients on your offering
  2. Creating Proposals that sell
  3. Onboarding new services to your clients


Unit 3: Plans, Pricing & Agreements

A very simple approach to packaging your services that make your life easier from sales, to pricing, to agreements, to invoicing.

Objectives:

  1. Understanding the 4 key areas of focus for all clients
  2. How to price your offering
  3. How to present your proposals, engagement letters & support agreements


Unit 4: Finances – Increasing Cash Flow with Profit First

How to start using Profit First (by Mike M.) in your MSP to change your cash flow and ultimately your bottom line. Cha-Ching!

Objectives:

  1. What is Profit First & how to get started
  2. Establishing a rhythm for paying yourself and your peeps not only payroll but quarterly bonuses!
  3. Learning how to track key financial numbers 


Unit 5: Automating Your Business to Run Like Clockwork

Key areas of your business that you should automate as much as possible

Objectives:

  1. How automation can impact your business, your bottom line and even help you grow
  2. Picking the right tasks to automate immediately
  3. Selecting the right tools to assist with automation


Only $299 Per Student*


* Members of the Small Biz Thoughts Technology Community attend at no additional charge.

:-)


Monday, January 03, 2022

Where You Can Catch Up with Acronis in 2022

 My good friend Amy over at Acronis sent me a note about where you can catch up with them at various shows in 2022. Of course, everything is subject to change for a variety of reasons. So conventioneer beware.



Catch Acronis at . . .

SMB Techfest
January 20
Anaheim, CA


ASCII Success Summit
February 16-17
Houston, TX


Acronis #Cyberfit Summit
February 17 - 18, 2022
Singapore, Singapore


NerdioCON
February 21-23
Cancun, Mexico


ChannelPro SMB Summit
New Jersey
March 9th


ASCII Success Summit
March 23-24
Kansan City, MO


SMB Techfest
April 14
Anaheim, CA


ASCII Success Summit
April 20-21
Chicago, IL


ChannelPro SMB Summit
Chicago
May 5th


ASCII Success Summit
May 24-25
Boston, MA


ChannelPro SMB Summit
Texas
June 7th


ASCII Success Summit
June 15-16
Long Beach, CA


SMB Techfest
July 21
Anaheim, CA


ASCII Success Summit
July 27-28
Toronto, ON


ChannelPro SMB Summit
Charlotte NC
Aug 9


Channel Company xChange
August 21-23
Denver, CO


ASCII Success Summit
August 23-24
Miami, FL


ChannelPro SMB Summit
Baltimore
Sept 13th


IOTSSA Cybersecurity Expo
Sept. 14-15 --> was January 18 - 20, 2022
Phoenix


ASCII Success Summit
September 28-29
Parsippany, NJ


ASCII Success Summit
October 4-5
Dallas, TX


SMB Techfest
October 20
Anaheim, CA


ChannelPro SMB Summit
So Calif
Nov 3rd


IT Nation Connect 2022 
November 9 - 11

. . . and tell them Karl sent you. 

For a weekly calendar filled with live, in-person events in the SMB IT community, consider subscribing to my weekly newsletter. I promise you'll love it - along with 10,000 other people!

:-)

Thursday, December 30, 2021

Jim Pelley Joins the SBT Roundtable January 6th - Add Humor and Creativity to Your Success Model

Small Biz Thoughts Technology Community Roundtable

Members-Only Event

January 6th - 9:00 AM Pacific / Noon Eastern

Find out more


Jim Pelley is Director of Laughter Works Seminars. A professional speaker for the past 34 years, he has taught people how to put more humor and creativity in their lives to become more creative, more productive, and less stressed!  

Jim has left them laughing at more than 2,972 organizations worldwide, including: Intel, American Express, Pepsi, Chevron, Walt Disney Company, Motorola, Ritz Carlton Hotels, … not to mention the Casket and Funeral Supply Association of America.  

Prior to starting Laughter Works Jim was a contributing writer for the original Saturday Night Live Show, and while at California State University, Sacramento, he developed a Graduate Level course entitled “The Role of Humor in Communication.” 

Find out more.

Members - Join Us!

Not a member? Join us. Then join us for the Roundtable!

Non-members may attend this special event for only $1,099 (price goes to $1,199 on January 1st). Registration includes one year of membership in the Small Biz Thoughts Technology Community.

-----


The Small Biz Thoughts Technology Community Roundtable
is produced every month on the first Thursday. 

We bring in special guests, often from outside the technology community, to share new perspectives on business, creativity, and being successful.

We ask folks to go "off their script" and leave the PowerPoints behind. We have an open discussion about how they find success in a world that is always changing.

Some members tell us this is their favorite part of the SBT Technology Community. Join us. (Really)

:-)

Wednesday, December 29, 2021

My 13th Annual "State of the Nation" Address is January 12th

Karl's 13th Annual State of the Nation Address for SMB IT



Mark your calendar now and don't miss this once-a-year webinar. This will be my 13th Annual "State of the Nation" address for small business technology providers.


Wednesday, January 12th

9:00 AM Pacific / 12 Noon Eastern


Register in advance for this webinar:

https://us02web.zoom.us/webinar/register/WN_fgFBeeDzTd6yduKRh7SMCQ


Don't worry - No Politics Here! Also, no selling.

No cost. Just register and tune in.

Paste that date into your calendar so you don't forget!


Topics Include:

  • Highlights and low-lights from 2021
  • Technology Updates 2021 . . . and what's next
  • The Economy
  • Speculations about 2022
  • How to Guarantee Future Success

2021 was another strange year, but pretty good for many IT providers. 2022 looks pretty good as well, although with a bit of inflation. As always, I'm going to spend the year committed to helping IT service providers build successful businesses that look to the future of technology and guarantee their success moving forward.

Tune in to learn more!

The world of technology always brings change. In 2021, it also brought regulation, skyrocketing insurance rates, and a new membership association dedicated to the independent IT Service Provider. As the world finally begins to open up after the pandemic, the world we go back to is not the one we left.

I believe 2022 will be a year of great opportunities and change. 

Tune in to learn more!


Karl's 13th Annual State of the Nation Address for SMB IT

January 12th

9:00 AM Pacific

Register Now


This webinar will be recorded and you'll be able to view at MSPWebinar.com.

- - - - -

This is always a very popular webinar - but don't worry. I have 500 seats available and and will buy more if we need them.

One of the things I've learned is that there's about a 50% drop-off rate when things are free. If registration reaches 1,000, I'll buy the extra seats.

Plan to log in early, though, to guarantee your seat.

See you then.

:-)


Tuesday, December 21, 2021

Do Yourself a Favor - Join the Community and Save - Amazing Deal

Huge new benefits.

Price goes up January 1st - but you can lock in at the current price for life

 

Please take a second to read this. I promise to keep it short.


 

Now is the best time to join the Small Biz Thoughts Technology Community ever! Here's why:


  • Our rates go up January 1st. If you join now, you lock in your rate for life

  • Don't be confused by the word "Community." Membership includes ALL of my books, checklists, training, and more. Plus a great community. 

  • Beginning immediately, ALL members receive ALL of the 5-week trainings at no additional charge. This is a savings of about $6,000. 

  • We're about to launch a massive new Professional Certification program and Community members save 50% on all exams! 

  • We hold great weekly Zoom meetings of all Community members. So if you do want a community, we're here for you.


Please Take a Minute Explore My Technology Community

Join Now - Lock in Savings

Take a look and join today!


Download Value: $27,000 . . . and Growing!


Questions? Send me an email - karlp at smallbizthoughts.com.

:-)


Monday, December 13, 2021

The ASCII Group Awards Solutions Granted the Coveted 2021 ASCII Cup

 From ASCII . . .


Bethesda, Maryland – December 13, 2021 -- The ASCII Group, a membership-based community of independent North American MSPs, MSSPs and Solution Providers, is pleased to announce the winners of its annual ASCII Cup, with awards given to the ASCII Cup winner and Top 10 Vendors of 2021. This year, the Cup and awards were presented at the ASCII Success Summit on December 9 in Anaheim, California.

The awards are presented each fall to technology companies that have demonstrated channel goodwill and are dedicated to helping ASCII members grow their IT businesses. The winners are voted upon by ASCII members at regional events. 

At each ASCII Success Summit attendees vote for the vendors in 12 different categories: Best Overall Presentation; Best Partner Incentives; Best Education; Best Keynote Presentation; Most Innovative Solution; Best Market Opportunity; Best Partner Involvement; Best Rapid Pitch; Best Channel Program; Best Revenue Generator; Best Partner Support; Best in Show.

The winners at each event are selected based on the total number of votes by the MSPs and solution providers in attendance; at the end of the year, the winner of The ASCII Cup is determined by tabulating the results of all submitted ballots. 

The ASCII Group is pleased to honor the award recipients of this year's ASCII Cup:

The 2021 ASCII Cup Vendor of the Year – Solutions Granted

First Runner-Up – Pax8

3rd Place – ThreatLocker 

4th Place – Nerdio

5th Place – Datto

6th Place – Mailprotector

7th Place – Huntress

8th Place – Acronis

9th Place – Zomentum

10th Place – CaaB


“On behalf of The ASCII Group and its community, we would like to extend congratulations to Solutions Granted on winning the 2021 ASCII Cup. We also wish to recognize the Top 10 Vendors, and all of the companies that participated at our Success Summits this year. We are appreciative of the value that all of our sponsors bring to ASCII membership, and we commend their commitment to deliver state-of-the-art channel-focused solutions,” said Jessie Devine, Director of Channel Development at The ASCII Group.

Photos of the ASCII Cup celebration will be made available on The ASCII Group and The ASCII Cup Facebook pages.

For more information, please visit www.ascii.com.


About The ASCII Group, Inc:

The ASCII Group is the premier community of North American MSPs, MSSPs and Solution Providers. The Group has members located throughout the U.S. and Canada, and membership encompasses everyone from credentialed MSPs serving the SMB community to multi-location solution providers with a national and international reach. Founded in 1984, ASCII provides services to members including leveraged purchasing programs, education and training, marketing assistance, extensive peer interaction and more. ASCII works with a vibrant ecosystem of leading and major technology vendors that complement the ASCII community and support the mission of helping MSPs to grow their businesses. For more information, please visit www.ascii.com

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