All About Service Agreements for I.T. Consultants
That includes all the downloads from the book as well. YES - You get all the contracts and amendments!
- Defining Yourself and Your Relationships
- Define Yourself
- Define Client Relationships
- The Language of Service Agreements
- The Service Agreement Construction Kit
- A Sample Credit Agreement
- Boilerplate: A Sample Service Agreement
- Flat Fee or Managed Services Parts
- The Managed Service Agreement
- Getting Help and Managing Agreements
- Getting Help - Lawyers, Accountants, etc.
- Managing Your Service Agreements
Includes five weeks of webinars with related handouts, assignments, and "office hours" with the instructor. All classes are recorded for download.
This course is intended for business owners and managers. It is particularly useful for the Service Manager or Operations Manager.
A Few Details . . .
- Each course will be five one-hour webinars
- There will be handouts and "homework" assignments
- If you wish to receive feedback on your assignments, there will be instructor office hours
- Class webinars will be recorded and made available to paid attendees only.
- All calls start at 9:00 AM Pacific Time and again 4:00 PM Pacific Time