Tuesday, May 23, 2017

Survey! Tell Us About Your RMM Tools

On my SMB Roadshow, I have a section where we talk about the tools you might use to deliver and manage "managed services" and "cloud services." Obviously, a remote monitoring tool is central to that.

I thought it would be useful to find out what YOU are using for remote monitoring and patch management. Please fill out this quick form. If you choose to enter your email, I'll make sure you get the final results.

Some fields are required, but not your email address.

Please fill out the form - and send a link to your I.T. friends on Facebook, LinkedIn, Reddit, ASCII, etc. The more responses we get, the better!

Survey closes at end of day May 31st, 2017.

NOT sponsored by a vendor.

Remember: I promise to never sell, loan, or rent your email address to anyone for any reason.

Thanks.
- Karl P.


Tell Us About Your Remote Monitoring Tool!



(Thanks. kp)

Monday, May 22, 2017

Only 17 SMB Roadshow Dates Left - Sign Up Now

Please Join Me on the 2017 SMB Roadshow!

Topic:Making Money with
Cloud Services in Small Business


This all-day seminar is 100% education. No vendors on site. No booths or up-selling. Just education on my very successful "Cloud Five Pack" and how we make 73% profit on our small clients.

Details at SMBRoadshow.com.

Invitation Video:







The show is $999 at the door - but there's no excuse to pay that.

Remaining shows include:
- 4 in the U.K.
- 4 in Australia
- 9 in the U.S.

And if you register now, it's only $599 ! 

You will literally pay for that with the first client you sign. In fact, you'll probably pay for it with the you charge!

The is CHEAP since:
  • You probably don't have to travel far to find a city near you.
  • You only need to sell ONE client on this package to make your money back
  • This really is a business model you can execute right away.  


One guy from the "dry run" we did of this seminar was able to create an offering and sign two clients within TWO business days of the event!


Details at SMBRoadshow.com.


Sessions Include:

Read More . . .
 - Cloud Services in Small Business
 - The Cloud Five-Pack
 - Cloud Migration
 - Implementation
 - and MORE!

Seminar Objectives

This is a workshop - which means you will leave with some real-world goals, and the tools to implement them.

We will cover the strategies for creating a powerful and profitable cloud service offering for the small business market. My managed services businesses have been selling these bundled cloud services since 2008. In fact, it's one of the things that helped us thrive during the recession!


Details at SMBRoadshow.com.


This is NOT a 30 thousand foot overview. We will discuss:
  • Specific products and services
  • How to bundle them
  • How to maximize profit
  • How to combine cloud-based and onsite options
  • The best way to integrate your onsite server
  • Managing multiple accounts
  • Specific scripts for implementing your "Cloud 5-Pack" (or whatever you end up selling)
  • How to change/upgrade the bundle
  • Tiered pricing options
  • Click-by-click setup and integration
  • Selling the cloud bundle
  • Bandwidth realities - and why you do NOT need massive bandwidth for a successful cloud integration
  • ... and more!

The handouts include VERY detailed instructions for configuring your bundles, implementing services, and migrating clients to the cloud. About 150 pages - spiral bound and available for download.



Details at SMBRoadshow.com.


Target Audience

This all-day seminar is intended for any IT service provider who wants to sell very profitable cloud-based services to small businesses. The ideal end-user client is anyone with 1 to 20 users.

You can certainly sell these services to larger companies - and this seminar will give you all the tools and strategies to do that - but larger companies tend to have slightly different requirements.

The basic cloud bundle is intended to provide all the technology a small company needs, including email, storage, backup, anti-virus, spam filtering, patch management, and remote support. You will learn how to up-sell this to include telephones, security monitoring, and other services.

The overall goal is to help you create a combination that is reasonably price for the client and hugely profitable for you.

Bonus Membership

We have created an exclusive Facebook page, open only to people who attend this seminar. It is a place to discuss the strategies presented in the seminar, share their experiences, exchange documents, and so forth.

Once you register for any city, and pay your tuition, you will have access to the Facebook group.

Another great reason to register early!


Details at SMBRoadshow.com.


Upcoming Cities Include:

Seattle, WA - June 20th

Portland, OR - June 22nd

Chicago, IL - July 25th

Detroit, MI - July 27th

London, UK - August 15th

Manchester, UK - August 17th

Edinburgh, Scotland - August 22nd

Dublin, Ireland - August 24th
Nashville, TN - September 19th

Atlanta, GA - September 21st

Adelaide, Australia - October 10th

Melbourne, Australia - October 12th

Sydney, Australia - October 17th

Brisbane, Australia - October 19th

San Jose, CA - November 14th

Oakland, CA - November 16th

Las Vegas, NV - December 8th  
Sign up early and save. 



Thursday, May 18, 2017

Next 5-Week Course Starts Tues. May 23: Core Standard Operating Procedures IT

W5-01

Core Standard Operating Procedures for Small IT Providers

- All classes start a 9:00 AM Pacific
You're guaranteed to learn something that will make or save you the price of admission!



This course will cover the most important procedures you need to have in place to run an efficient and highly profitable Managed Services Business.

Whether you're a new "Computer Consultant" or an experienced Managed Service Provider, you need to create successful processes that will propel your company forward. Nothing is more critical to making profit than having the right processes and procedures in place!

When I take on new coaching clients, they have many of the same issues over and over again. And almost all of them boil down to SOPs - Standard Operating Procedures. Or the lack thereof.

Everyone knows you need SOPs. In fact you probably know which ones you need. But where do you start?
Checklist
You will learn
  • A practical introduction to SOPs
  • The relationship matrix of SOPs
    • Clients
    • Employees
    • Vendors
    • Internal Organization
  • The Ten Most Important SOPs for your IT Consulting Business
  • SOPs management, organization, and updates
  • Implementation strategies internally
  • Implementation strategies for clients
  • Service Department SOPs
    • Building
    • Training
    • Deployment
    • Upkeep
  • Avoiding the biggest pitfalls with SOP development and deployment
  • Building an Action Plan that works

Includes five weeks of teleclasses with related handouts, assignments, and "office hours" with the instructor.

This course is intended for business owners and managers. It is particularly useful for the Service Manager or Operations Manager.



A Few Details . . .

  • Each course will be five one-hour teleseminar phone calls
  • There will be handouts and "homework" assignments
  • If you wish to receive feedback on your assignments, there will be instructor office hours
  • Class calls will be recorded and made available to paid attendees only.
  • All calls start at 9:00 AM Pacific Time

:-)

Wednesday, May 17, 2017

Retirement Resources for the Self-Employed

Free White Paper!

I’m pleased to announce that I’ve been partnering with VSP® Individual Vision Plans to develop a great resource for people who are self-employed and looking to retire.

Most of the people who read my blogs and newsletters are self-employed. And many of you have heard me say, you have to make things happen – Nothing Happens by Itself. That’s certainly true of retirement planning.

If you Google “retirement for self-employed” you’ll get almost 20 million hits . . . all about money and saving. But there’s a lot more to retirement than just putting money in the bank. Yes, you need to address finances. But you also need to look at insurance, housing options, lifestyle, and even whether or not you’ll keep working for extra income on the side.

Check out the resource guide here.

Why this Partnership?

Like many of you, I’ve been self-employed for more than twenty years. And for a long time, I went without vision insurance. Then I found out about VSP Individual Vision Plans. I signed up last year and scheduled my first eye exam in more than five years. It was covered. Then I got new glasses. In all, I saved a few hundred dollars right away because I was covered by an  Individual Vision Plan . It really makes frames, lenses, and exams affordable again!

That’s why I decided to partner with VSP to create this resource. VSP is working to become a true resource for the self-employed community.

While I make a living helping small business owners become more successful, I’m also a strong advocate of work-life balance. That means you have to look at more than finances. VSP paid me to create this resource so they could bring this information to a broader audience. I was happy to do it – and I think you’ll love the result.

One of the most important elements of being self-employed is creating our lifestyle as we work in our businesses. Being self-employed means we have a lot of flexibility. So looking at retirement includes looking at how our lifestyle will change, and making plans to move in that direction.

At the same time, we live in an era where more and more people are creating jobs for themselves online. It’s now  easy to continue working past what some people consider to be re-tirement age. Luckily for us, that doesn’t mean flipping burgers when we’re 70. It basically means doing the same work we’ve been doing for twenty or thirty years, just on a different schedule.

In addition to covering the topics mentioned above, I also have lots of juicy resources in the white paper. These include the most important links you’ll need at the Social Security web site. I also call out some recommended “Action Steps” for you to take.

Please download the Retirement Resources for the Self-Employed white paper. I’d love to hear your feedback on this resource.

:-)

Tuesday, May 09, 2017

Just Released - 68 Point Checklist - Version 3.0

The truth is, most of the checklist is the same. But we DO need to keep up with the times.

This tool has been around for twelve years and has helped thousands of IT professionals get a jump start on doing network assessments and creating monthly maintenance checklists.

You can get the 68-Point Checklist V 3.0 FREE at SMB Books

There is a "checkout" process, but you don't need to enter a credit card since the price is zero. Please note: zero-dollar orders have to processed manually, so please be patient. Laura works hard to get orders processed every day.

This famous checklist has been used by thousands of IT Professionals to begin their network audits, provide monthly maintenance of client computers, and generally keep client computer tuned up and working great. Originally published in 2005, this checklist has recently been revised to include cloud services and a lot more.

For notes on how to use the 68-Point Checklist in your sales process, check out the videos on the sales page:

https://www.smbbooks.com/ProductDetails.asp?ProductCode=68point

Don't believe it's famous? Google "68 Point Checklist" and see for yourself.
https://www.google.com/search?q=68+Point+Checklist

. . .

It's fun to totally dominate a keyword phrase. Even if it's not something like "genius" or "babe magnet." Oh well.

:-)

Sunday, May 07, 2017

New Audio Program: Most Important Rules for Running a Successful Managed Service Business

I just posted a brand new program you can download today:

The Most Important Rules for Running a Successful Managed Service Business 


This is an audio program recorded live. Includes my flyer with the 22 most important rules I've used to build and run my companies over the last 22 years.

When I first started creating systems and hiring employees, I started paying attention to the "rules" that make us successful. If you've heard me speak, you probably have some of them memorized. Like: Get prepaid for everything.

I created a poster of the most important rules and everyone in my companies has it posted on their bulletin board. We speak these phrases to each other. They are our mantras for success. They help everyone see the big picture and understand the overall culture of our company. They drive our decisions.

And here's the key to success: It's not ONE rule that matters. I can't tell you that rule #7 is worth $1,000/month or 9% of revenue. It doesn't work that way. ALL of the rules, taken together, create a massive interactive effect that drives our success.

This audio program presents an introduction to all 22 rules for success. It was recorded live and includes some audience questions. Delivered as a ZIP file with MP3, slides, and the flyer in .docx format so you can customize it for your company and the rules that drive your success.

Available now at SMB Books!

Click Here for More Information

Tuesday, April 18, 2017

Rules for Managing Outsourced Labor - Part Two

A few posts back (See Part One) I talked about some of the things you can outsource and shared some places to get started. This article will cover some basic rules for actually managing outsourced resources and give some ideas about things you cannot outsource.


General Rules for Outsourcing


Interestingly enough, managing outsourced "resources" is a lot like managing W-2 employees in your office. After all, they are people who need to communicate with you, and potentially with your clients. They need to perform tasks efficiently. And they need to report back to you.

If any of that fails, it's partly your fault. Just like any other employee.

I only have a few rules for managing outsourced resources. They are all in support of the goals just stated.

1) Be very clear what you want. You have to define the desired outcome in order for someone to be successful. It might be to call down this list of prospects, configure a firewall, install a printer remotely, or produce marketing graphics. It could be just about anything, but you need to be super clear what you want.

Example: You cannot assign a task that simply says, "Fix the Router." Just as with your own technicians, you need to define the problem and the desired outcome. And the more steps you give them the better. In some cases, you might say that you don't know what the problem is. Maybe port 3389 looks open but you're not getting a response via RDP. Tell them everything you know.

At other times, you might know exactly what you want but you just don't want to do it yourself. For example, you want them to open port 3389, forward it to an internal machine, and verify that they can access the logon screen. Of course you'll also want them to back up the configuration before they start and after they finish - to a specific location.

2) Define one task per request. Just as you do with your ticketing system, you need one task per request. This is especially true if you are connecting primarily via email. It becomes a disaster if you have seven tasks in a massive email string that gets longer and longer as you work your way through totally unrelated activities.

Use a good "title" or short description. Then have a clear longer description of what you want. For Example:

Subject: Calldown for Lunch and Learn
Content: Download the "Friday Lunch and Learn-Chamber" excel spreadsheet. Add a column for your notes and comments. Call each person on the list using the script on the second worksheet. Add "Yes," "No," and "Maybe" notes to the attendee worksheet. Let me know if you have any questions. Due by Wednesday 5PM Pacific time.

3) Agree on Reporting. How will the outsourced resource report to you? Email? Via your CRM logon? Inside the Upwork tool?

This is particularly true of longer projects. If you use email, also use some kind of filters so their email doesn't go missing. You can filter outsourced resource emails into a specific folder within your "inbox" - or whatever works for you.

Remember, reporting goes both ways. When they ask for feedback or clarification, don't wait a week. You'll start wondering what they're up to and they'll start wondering if you really want the work done. As I mentioned above, management comes down to actively managing.

Related to this: You need to hold your virtual assistant (or whoever) accountable for what they agreed on. You need to hold up your side of the communication system, and they need to hold up theirs. If they're good, they'll be busy. So you need to work on making sure you agree on timing and feedback.

4) Agree on Data Exchange. Everyone has a place in the cloud where they want to store stuff and exchange information. You need to be in control of which tools you use. If they throw something on an insecure, free hosted drive, you have no idea how secure your data are. You need to have a tool and you need to give them access. In some cases, that costs money.

Go slow. Be careful. Make sure you all agree on where things get put or exchanged. I'm not a fan of email for this stuff, but lots of people still use it.

5) Use checklists whenever you can. Whether it's configuring a firewall or agreeing on graphic design, the more you can define exactly what you need and the order you need it, the better.

Humans have an amazing capacity to assume information that is not present. We literally fill in the blanks. You might assume that "anyone" would do it your way. But someone else might ask why you think this is related to that. To combat this, it's your job as the manager to fill in the blanks and be as clear as possible.

Good outsourced resources might have their own checklists. They will also help you refine yours. The result is a process that becomes easier and easier to outsource with better results. Embrace the checklist mentality!

6) Pay promptly. Whether you pay by PayPal, check, ECH, or credit card, pay promptly! People who work virtually are almost always independent contractors and small businesses. They are not large corporations. You want to be paid promptly. So do they.

You already know this, so I won't go on and on. Just do it. It's great for the relationship.

- - - - -

What Can't Be Outsourced?

A few years ago I posted an ad for an in-house administrative assistant. In the add, I said please don't reply if you're not in Sacramento. OMG! This opened an amazing storm of virtual assistants pummeling me with complaints that I don't understand how much they can do.

One even said she could do my filing. If I sent her the paperwork and the file cabinet, she would send it back in perfect condition, perfectly filed.

OK.

I hope she understands how thoroughly absurd that is. There are MANY things you need to outsource to a real human being who lives in your town. Maybe you need an employee. Or maybe you need a contractor.

Remember: Outsourcing does not mean you are sending work to another state or country! Here's a list of things I pay someone to do. If I have enough things to do over a long period of time, I will probably hire someone. But sometimes I need three or four different people to get all these things done. In that case, I will probably hire each of them separately as 1099 contractors.

Here's the list of things I don't outsource over the Internet:

- Filing papers in my file cabinet

- Putting gas in my car

- Scanning business cards into my database (This could be sent to a remote V.A.)

- Tiny jobs such as mailing a letter or box

- Packing my signs and handouts for a trip

- Print handouts, build folders, prepare name tags, etc.

- Install network cards (hard drives, memory, etc.)

- Onsite prospect network evaluations

Obviously the list goes on. The point is, you should make these lists. You should list out the things you CAN outsource. Once you begin outsourcing, you will find that you can do more than you thought.

Remember: YOU are someone else's outsourced resource. They hire you so they don't have to hire a technician in-house.

- - - - -

If you haven't read the first part of this two-part series, check it out.

This is the future economy. There is massive talent all over the globe, being connected more and more every day.

Outsourcing allows all of us to get more done, expand our offerings, expand our work hours, reduce our costs, and even help us get into new markets. Once you start delegating beyond your employees, you see that you really can expand your business dramatically!

Some people give me a bad time for sending programming work to India and the Philippines or for using Fiverr for finding graphic artists. All I can say is that I have access to amazing talent at a reasonable price. They're happy. I'm happy. And I think outsourcing will continue to be a growing part of our national and global economies going forward.

Expand what your company can do today and in the future: Embrace Outsourcing!

- - - - -

Comments Welcome.

:-)

Friday, April 14, 2017

New 5-Week Course Build a Highly Successful Appointment Setting Machine

Build a Highly Successful Appointment Setting Machine


- All classes start a 9:00 AM Pacific



For years we’ve labored with how to get in front of more prospects. We’ve gone through outsourced firms. We’ve hired friends and neighbors and even some strangers. It just doesn’t seem to work. Until now.

Josh will show you how to:

1. Build the internal processes

2. Hire the right people

3. How to compensate your appointment setter

4. Onboard them (hint: this is the most important piece)

5. Measure, manage, and motivate

6. Handle appointments that don’t meet your criteria

Delivered by Josh Peterson, IT Coach and Trainer.

Includes five weeks of webinar classes with related handouts, assignments, and "office hours" with the instructor.

This course is intended for business owners and managers. It is particularly useful for the Service Manager or Operations Manager.

Register Now

Stop Thinking in Terms of Margin!!!

New video posted: SOP: Stop Thinking in Terms of Margin.

I'm very tired of hearing people say that they are forced to sell things for a low margin.

- Spam filtering is low margin
- Office 365 is low margin
- Anti-Virus is low margin
- Storage is low margin
- Voicemail is low margin
. . .  etc.

Important safety tip: It's only low margin if you sell it at a low margin!

Stop doing that.


How? That's easy: Bundles!

Bundle together all the technology your clients need - including services - and sell the bundle for a good price. This is easier to do every day. In fact, it's exactly the strategy we talk about at the SMB Roadshow events.

Too many people are still thinking that they need to buy "stuff" from distributors, mark is up 3-7%, and sell it to clients. Why do they think that? Because that's how they got started. Or that's what they've been doing for five years (ten years, twenty years, etc.).

Just because you did it last year doesn't mean you have to do it next year.

The road that got you here won't get you anywhere else!

One of the most powerful mind shifts you can have is to realize that the price you pay is unrelated to the price you charge. These two have never been related to one another. Don't believe me? Go to an Audi dealership and buy a pair of windshield wiper blades. Now go to a VW dealership. Exact same blades. Made to the exact same specifications. Same packaging. Made in the same factory. Audi price is 3x the VW price.

Price is determined entirely by the intersection of what you charge and clients who are willing to pay it.

Bundles make it so much easier to show clients the value of your total services. Instead of literally nickle and diming clients with ten different services, throw them all into a bundle with labor. You have simplified technology for the client and made their life easier.

Watch the video. Feedback welcome.

:-)

Friday, April 07, 2017

Job Posts that Screen Themselves

I have long used a series of screening techniques to get good job applicants from Craigslist (and other sites).

The problem is: Job recruiters and people who teach others to find jobs give HORRIBLE advice. They basically tell job seekers to spam the universe with their resume until someone magically sees it. The result might eventually get you a job, but it is very unlikely to get you a great job that's a great fit.

This is so bad for job candidates. What you're not doing is looking for that one perfect job where you can make friends, enjoy your work, grow professionally, and stay for a few years. Instead, you become a pain in the ass for people trying to hire - because 90% of your resumes go to places that would never hire you.

Disclaimer: I know it is super frustrating to find a good job. When times are bad it's very difficult and even more frustrating. But that doesn't mean doing the wrong thing over and over will find you a better job.

Here's what happens. I put out a standard ad for a service tech. Because of the bad advice they've been given, I get over a hundred resumes from people with no experience, SQL programmers, people seven states away, etc. In other words, these people have followed the bad advice and sent their resume to every ad that might remotely be related to what they actually want to do.

That puts the burden on me (or my admin) to screen through hundreds of resumes to find the handful that might actually be right for this job.


My Process for Hiring a Good Technician


Instead, I do all the filtering up front. First, I tell them straight up - Do not send a resume! Second, I give a thorough description of the job. The example below is from one of my coaching clients. I wrote it and am screening applicants for him.

I know it's hard to find a job. But I am looking for someone who will read that ad. That's someone who is serious and detail oriented. They're not spamming the universe.

Third, I ask them to send me a paragraph describing why they want the job. The instruction is, "Send 1-2 paragraph description of why you are passionate about technical consulting." Now, they may or may not be passionate about technical consulting, but if they submit a paragraph, at least I know they can write and follow directions.

In modern tech support (meaning since 1990), we need to use a ticketing system and put good notes in the system. Knowing how to install a motherboard is no longer a relevant part of this job. Knowing how to describe what you did is far more important.

Fourth, I send them an extensive "skills matrix" that lists the kinds of technology we use and asks them to rate their level of knowledge on this. It's not a test and it may not even be accurate. It is their own self assessment. I will still ask them to prove themselves along the way, but it gives me some sense of what they know and what they can do. You'd be surprised how many people admit they know nothing about anything related to the job!

Again, there's a huge filter there. Depending on the job environment, I might get 100 responses, 25 of which send a paragraph and are asked to send a resume. Of those, 10-15 will fill out the skills matrix. So instead of slogging through 100 applicants, I only look at the 10-15. And the best part is: I already know these folks care enough to jump through a few hoops, they can follow instructions, and they're actually interested in the job!

So if I'm willing to train, and they have some aptitude, I know I can turn them into great technicians. Plus, if I'm super lucky, I will find someone who turns out to be an awesome service manager or super star technician.

Some of the best technicians I ever hired were because of this process.

Here's that job ad.

- - - - -

Sample Job Ad for Technical Support


Job description
Position: Level I/II Technical Support
Location: US-CA-xxxxxxxxxx

Employment: Hourly - W2 - Full Time
Compensation: Starts at $20/hr. Will go up with experience and specific certifications.

Note: Please read through this ad and do not send a resume unless requested to do so. We will not look at unsolicited resumes.

Excellent opportunity for goal-oriented, independent, high-energy, knowledgeable IT Specialist with outstanding customer service skills. 

We are looking for a top-notch field technician to join an established, nimble, fast moving team. Renowned for its superior technical skill and unrelenting dedication to its customers, this stable and long-standing company offers a secure position. A comprehensive compensation plan includes financial support for professional certifications, medical insurance, mobile devices, and mileage reimbursement/fuel allowance. 

This position offers the chance to be an integral part of the strategic growth of the company and is ideal for candidates seeking to be part of a small and responsive team in a work-hard, play-hard atmosphere. 

Daily activities require an individual to be capable of handling both routine and complex troubleshooting activities: working in office, utilizing remote diagnostics, or jumping in the car to head to a client's site. This is a critical, front-line position that requires interaction with customers, and rotational on-call hours. 

Key Responsibilities include: 

Upgrading, migrating, and installing Windows Server 
Desktop support - Microsoft Windows 
Malware/Virus troubleshooting and resolution 
Running routine back-ups for network servers and desktops 
Installing and administering IPSEC and SSL based VPN networks combined with thorough knowledge of TCP/IP, DHCP, DNS, LANS, WANS and Routers 
Configuring, deploying, migrating and troubleshooting Windows Server, client PC, networking, printing, and related hardware and/or software issues

Desired Skills and Experience

Candidate Requirements: 

Two- or four-year degree in Information Systems, Computer Science, or related field 
CompTIA A+ Certification or a Microsoft certificate plus experience in lieu of degree 
Minimum of two years' hands-on experience in a business environment 
Prior experience directly supporting customers on-site or remotely 
Must be in good standing with DMV and have valid driver's license 
Ability to commute to customers in own vehicle (mileage reimbursement/fuel allowance) 
Pass a 7-year felony/misdemeanor background check and drug test
Ideally the candidate will also have hands-on experience with hosted services such as Exchange and Office 365
Experience with Autotask or another PSA very desirable
Experience with remote monitoring and management services
Good communication skills - with people and with writing service notes

Technology certifications are a PLUS, Microsoft or other.

Physical Demands
Must be able to stand or sit for extended periods of time
Must have the ability to stand, sit, squat, bend, kneel, twist, crawl, reach, lift, balance, push and pull as required for an IT position.
Must be able to lift 50 lbs/ frequent lifting and/or carrying objects weighing up to 100 lbs with assistance.
Must be able to drive to client locations.

For the right candidate, there is tremendous opportunity to grow in this company. We are in a growth mode. That means it's a fast-paced environment and opportunities will grow as the company does.

Special Notes:
-------------
We place a strong emphasis on Top Quality, Experience, and Customer Service. 

- Do not send a resume until requested to do so. We will not look at unsolicited resumes.
To apply for this position, send the following in response to this ad:
- 1-2 paragraph description of why you are passionate about technical consulting
- We will send a technology self-assessment to people who stand out. Some of these people will be asked to submit resumes.

We are looking for a long-term employee who will grow with the company as we evolve into offering some new and very cool technologies. If you want to work on known technology and just collect a paycheck, you won't fit in here.

This position is in XXXXXXXXXX. Please only apply if you are in the XXXXXXXXXX area or plan to move to the area.

We are looking for someone who is willing to learn *our* way of providing top-quality customer support. You will learn great trouble-shooting skills and be exposed to a wide variety of network setup and internet operations.

- - - - -

Comments Welcome.
:-)