I bought recordings of some of Ken's trainings several years ago and I've been a fan ever since.
This program starts February 24th and go for eight live sessions. Details and links are below.
Here the official announcement:
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Like it or not, "chat bots" are the future. But you need to manage them just like employees! There are several kinds of chat bots....
Managed Services Operations Manual - 1300+ pages in four books, plus downloadable bonus content.
Learn more at www.SOP4SMB.com.
This four-volume set is the definitive guide to Managed Services. From the front office to the tech department, we cover it all. Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs!
When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable. The way you do everything is your brand.
How to Deliver Successful, Profitable Projects on Time with Your Small Business Clients
by Dana J Goulston, PMP and Karl W. Palachuk
Small Business project management is simply not as complicated as project management in the enterprise. But small business projects have the same challenges as enterprise projects: They need to achieve their goals effectively, on time, and within budget.
They also face the same primary challenge – staying inside the scope of the project!
This great little book provides a simple process project planning and management process that is easy to learn and easy to teach to your employees, fellow technicians, and sub-contractors. You’ll learn to track any project, explain all the stages to clients and employees, and verify that everything is completed on time and under budget.
The authors show you a great technique for making sure that scope creep is a thing of the past! Make every project a successful and profitable project!
Only $39.95 !
3nd Edition - 2018
Great for new I.T. Consultants or anyone who wants to transform your break/fix business to a profitable Managed Service practice in 30 days or less. (Really)
Includes chapters on cloud services in the Managed Service world.
Order NOW and get started on a path to recurring revenue!
Newly Revised - 2013
Balance Your Personal and Professional Lives and Be More Successful in Both.
Bringing balance into your personal and professional lives and becoming the person you want to be.