Core Standard Operating Procedures for Small IT Providers
- A practical introduction to SOPs
- The relationship matrix of SOPs
- Internal Organization
- The Ten Most Important SOPs for your IT Consulting Business
- SOPs management, organization, and updates
- Implementation strategies internally
- Implementation strategies for clients
- Service Department SOPs
- Avoiding the biggest pitfalls with SOP development and deployment
- Building an Action Plan that works
This course is intended for business owners and managers. It is particularly useful for the Service Manager or Operations Manager.
A Few Details . . .
- Each course will be five one-hour teleseminar phone calls
- There will be handouts and "homework" assignments
- If you wish to receive feedback on your assignments, there will be instructor office hours
- Class calls will be recorded and made available to paid attendees only.
- All calls start at 9:00 AM Pacific Time
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