Looking for a great audio book?
I humbly submit The Absolutely Unbreakable Rules of Service Delivery. This is NOT a 60-page self advertisement or a one-good-idea-and-done monograph. This is a five hour audio book that you'll probably want to listen to more than once.
The Absolutely Unbreakable Rules of Service Delivery is filled with practical advice and some true best practices that will serve you well no matter what the economy does! See the table of contents below.
AND there are lots of options for accessing the audio book:
- Audible listeners can grab it for one credit on Amazon: https://amzn.to/42ABNFW
- You can learn all the details, read a sample, and purchase on our dedicated site: https://www.smallbizthoughts.org/member-content/the-absolutely-unbreakable-rules-of-service-delivery/
- Order it from our SBT store: https://store.smallbizthoughts.com/product/the-absolutely-unbreakable-rules-of-service-delivery/
- ... and, of course, Small Biz Thoughts Community members get this and all of our books free inside the community. https://www.smallbizthoughts.org/member-content/the-absolutely-unbreakable-rules-of-service-delivery/
Exactly what are these rules? The chapter titles give you the story, below. For all the juicy details, grab the audio book. Of course it's also available in paperback, pdf, or ebook formats.
Table of Contents
I. Successful Service Delivery
1. The Rules for Success
2. Success is a Habit
3. Never Stop Learning
II. Branding is Everything You Do
4. The KPE Way
5. Documentation and the E-Myth
6. The Way You Do Anything
III. General Rules for Successful Service Delivery
7. Prioritize Everything
8. Do Not be Interrupt-Driven
9. Slow Down, Get More Done
10. Know What You Know
11.The Competition is Irrelevant
12. We Only Work with People We Like
IV. Rules for Client Management
13. Define Your Ideal Client – and Go Get Them
14. Don’t Have Both Sides of the Conversation
15. You're Not Responsible for Every Lost Dog that Shows Up on Your Doorstep
16. We Cannot Care More about the Client’s Business Than They Do
17. Every Client is On a Service Agreement
18. Evaluate Your Pricing Once a Year
V. Rules for Managing Employees
19. Have an Administrative Assistant
20. Have a Formal, Detailed Hiring Process
21. Hire Slow; Fire Fast
22. Culture is Built from the Top Down
23. You Can't Control People (But you can control your processes)
VI. Rules for Billing and Finance
24. Control Billing and Cash Flow
25. Get Prepaid for Everything
26. All After-Hours Work is Billable
27. It's Not Our Responsibility to Save the Client’s Money
28. You Don’t Have to Pick Up Every Nickel You Find
29. If a client has a past-due balance, their service is cut off
VII. Rules for Service Tickets195
30. Track ALL Time Inside Your Business
31. All Work is Done on a Service Ticket
32. Every Ticket is Massaged Every Time It's Touched
33. Every Job Has a Scope
34. Document Absolutely Everything
VIII. The Bigger, Bigger Picture
33. Relax Focus Succeed™
36. Why Does Your Business Exist?
37. The Culture of Success
What's on YOUR Spring reading list?
:-)
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