The Absolutely Unbreakable Rules of Service Delivery - a great audio book!

Looking for a great audio book?

I humbly submit The Absolutely Unbreakable Rules of Service Delivery. This is NOT a 60-page self advertisement or a one-good-idea-and-done monograph. This is a five hour audio book that you'll probably want to listen to more than once.

The Absolutely Unbreakable Rules of Service Delivery is filled with practical advice and some true best practices that will serve you well no matter what the economy does! See the table of contents below.

AND there are lots of options for accessing the audio book:

• Audible listeners can grab it for one credit on Amazon: https://amzn.to/42ABNFW

• You can learn all the details, read a sample, and purchase on our dedicated site: https://www.smallbizthoughts.org/member-content/the-absolutely-unbreakable-rules-of-service-delivery/

• Order it from our SBT store: https://store.smallbizthoughts.com/product/the-absolutely-unbreakable-rules-of-service-delivery/

• ... and, of course, Small Biz Thoughts Community members get this and all of our books free inside the community. https://www.smallbizthoughts.org/member-content/the-absolutely-unbreakable-rules-of-service-delivery/

Exactly what are these rules? The chapter titles give you the story, below. For all the juicy details, grab the audio book. Of course it's also available in paperback, pdf, or ebook formats.

Table of Contents

I. Successful Service Delivery

1. The Rules for Success

2. Success is a Habit  

3. Never Stop Learning 

II. Branding is Everything You Do

4. The KPE Way

5. Documentation and the E-Myth  

6. The Way You Do Anything

III. General Rules for Successful Service Delivery 

7. Prioritize Everything 

8. Do Not be Interrupt-Driven

9. Slow Down, Get More Done

10. Know What You Know

11.The Competition is Irrelevant  

12. We Only Work with People We Like  

IV. Rules for Client Management 

13. Define Your Ideal Client – and Go Get Them  

14. Don’t Have Both Sides of the Conversation

15. You're Not Responsible for Every Lost Dog that Shows Up on Your Doorstep

16. We Cannot Care More about the Client’s Business Than They Do 

17. Every Client is On a Service Agreement

18. Evaluate Your Pricing Once a Year 

V. Rules for Managing Employees

19. Have an Administrative Assistant 

20. Have a Formal, Detailed Hiring Process

21. Hire Slow; Fire Fast

22. Culture is Built from the Top Down

23. You Can't Control People (But you can control your processes) 

VI. Rules for Billing and Finance

24. Control Billing and Cash Flow

25. Get Prepaid for Everything

26. All After-Hours Work is Billable

27. It's Not Our Responsibility to Save the Client’s Money

28. You Don’t Have to Pick Up Every Nickel You Find 

29. If a client has a past-due balance, their service is cut off 

VII. Rules for Service Tickets195

30. Track ALL Time Inside Your Business 

31. All Work is Done on a Service Ticket

32. Every Ticket is Massaged Every Time It's Touched

33. Every Job Has a Scope

34. Document Absolutely Everything 

VIII. The Bigger, Bigger Picture 

33. Relax Focus Succeed™

36. Why Does Your Business Exist?  

37. The Culture of Success 

What's on YOUR Spring reading list?

:-)