A blog for Small Business IT Consultants and the vendors who serve them. It contains Opinions on business success, News in the consulting community, and Information on what I'm up to. All material Copyright (c) 2026 by MSP Radio unless otherwise noted.
Among them you'll find an SOP Playlist with over 160 quick SOP Videos.
Many of these are on topics I've covered in the SOP Friday series. That entire series is indexed for you at www.sopfriday.com. That page lists all the SOP Friday articles in an organized fashion AND includes links to related videos.
If you want a taste of what these videos are about, see the links below.
Please subscribe to the YouTube Channel - and share these links with your friends and colleagues on social media.
Thank you!
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The latest Ten SOP videos are:
Approved Tools
Assign Techs to Clients or Rotate Them?
Every Ticket Should Have the Correct Status
Don't Build Processes Based on Exceptions
Firing vs. Laying Off?
Organize Your SOPs
It All Starts with RMM
Document Your Rules for Success
Keep Statuses Up To Date
Service Manager Roles and Responsibilities
Still the best Quick-Start Guide to Managed Services:
This four-volume set is the definitive guide to Managed Services. From the front office to the tech department, we cover it all. Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs!
When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable. The way you do everything is your brand.
How to Deliver Successful, Profitable Projects on Time with Your Small Business Clients
Small Business project management is simply not as complicated as project management in the enterprise. But small business projects have the same challenges as enterprise projects: They need to achieve their goals effectively, on time, and within budget.
They also face the same primary challenge – staying inside the scope of the project!
This great little book provides a simple process project planning and management process that is easy to learn and easy to teach to your employees, fellow technicians, and sub-contractors. You’ll learn to track any project, explain all the stages to clients and employees, and verify that everything is completed on time and under budget.
The authors show you a great technique for making sure that scope creep is a thing of the past! Make every project a successful and profitable project!
Great for new I.T. Consultants or anyone who wants to transform your break/fix business to a profitable Managed Service practice in 30 days or less. (Really)
Includes chapters on cloud services in the Managed Service world.
Order NOW and get started on a path to recurring revenue!
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