Thursday, March 15, 2018

WorldPay Releases 2018 Point of Sale Channel KPI Survey

I got a memo from my friend Jim Roddy over at WorldPay (Vantiv). They've released a three-part report on their annual 2018 Point of Sale Channel KPI Study. One more installment will be posted next week.

Here's what we have so far.

Part 1: Resellers report robust sales and profits in 2017, expect stronger 2018

Jim Roddy - WorldPay
A few interesting take-aways:

23% of respondents saw either flat or declining sales. This was a big improvement from the previous year’s study (37%).  experienced either flat or declining sales. Looking to the year ahead, the number of resellers and ISVs who expect their sales to decline in 2018 disappears almost completely (10% in 2017, less than 1% in 2018). So things are looking up!

Part 2: Resellers accelerate pace of recurring revenue transition

A few interesting take-aways:

About 42% of respondents have most mostly or completely to a recurring revenue model. Another 26% describe themselves as about half way there. All of them expect to dramatically increase recurring revenue as a proportion of their revenue in the year ahead.

Part 3: Resellers and developers share compensation, benefits data

A few interesting take-aways:

About 77% of POS resellers have very low employee turnover (10% or less), probably due in large part to the benefits they offer. Top benefits are:
  • Two or more weeks paid time off: 77.4%
  • Health insurance: 67.9%
  • Flexible work schedules: 50.9%
  • Dental insurance: 49.1%
  • Vision insurance: 43.4%

Less than ten percent of respondents offered no benefits. As Jim points out, you're going to have a tough time finding and keeping good people in this era of low unemployment if you don't offer good salaries and benefits.

Webinar on Key Performance Indicators

WorldPay is hosting a webinar on March 21st - “KPIs of Rich-and-Famous POS VARs and ISVs” - where they'll discuss the study in-depth and answer your questions about the state of the point of sale channel.

All webinar attendees will receive their own copy of the complete 2018 POS Channel KPI Study.
Register Here for the webinar.

. . .

and Thanks to Jim for the information.


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