Wednesday, September 17, 2008

Erick Simpson Hits a Home Run With Service Delivery

What's missing in the SMB Space? What book do we need?

We've got the big book of running your company (The Guide to a Successful Managed Services Practice).

We've got the big book of selling managed services (The Best I.T. Sales & Marketing Book Ever).

Now, Erick Simpson and Managed Services Provider University are providing the big book of Actually Delivering I.T. Service. They call it:

The Best I.T. Service Delivery BOOK EVER!

About 500 pages.

It's a thumper.

Here Erick spells out the details of four different Service Delivery Models: Hardware Warranty, Break-Fix, Professional, and Managed Services.

For each of these, he covers:

- Characteristics
- Deliverables
- Pricing and Positioning
- Staffing Requirements
- Hiring, Managing and Training
- Technical Roles and Responsibilities
- Processes and Procedures
- Target Markets
- Customer satisfaction and Loyalty
- Maintenance, Maximization and Migration strategies

And much, much more!

If you've read any of Erick's stuff, or seen his training materials, then you know that this will be a spectacular book.

If you've read any of MY stuff, you know that I go around the country kicking people in the butt so they'll move up to the next level. When I'm not doing that, I'm happily pushing them off the fence so they'll make a move and stop procrastinating.

This book will give you a great picture of where your business is today AND a choice of service models for moving into the future.

A lot of people (most?) are providing a combination of Managed Services and Break/Fix. That break/fix model works very well for many people. This book will show you how to deliver break/fix in order to maximize efficiency (and therefore profit). Of course it ALSO shows you how to move up a notch and delivery profitable and efficient managed services.

- - - - -

We hope to have these books in hand any minute. We're taking orders at a very special price of $139.95 (normally $149.95). Order one for yourself, one for you service manager, one for the library down the street.

Oh, and don't forget that Christmas is coming up. The lovely red book will look good under any Christmas tree!


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