Core SOPs for Small IT Providers - Five Week Class starts July 2nd

Core Standard Operating Procedures for Small IT Providers – W501

Taught By: Karl W. Palachuk

- Five Tuesdays

- July 2 - July 30

- Register Now!

You're guaranteed to learn something that will make or save you the price of admission!

- All classes start a 9:00 AM Pacific

- All classes are recorded

When I take on new coaching clients, they have many of the same issues over and over again. This is true of clients with $50 Million in revenue as well as those under $1 Million. And almost all of them boil down to SOPs – Standard Operating Procedures. Or the lack thereof.

Everyone knows you need SOPs. In fact, you probably know which ones you need. But where do you start?

This course will cover the most important procedures you need to have in place to run an efficient and highly profitable Managed Services Business.

Whether you're a new Computer Consultant or an experienced Managed Service Provider, you need to create successful processes that will propel your company forward. Nothing is more critical to making profit than having the right processes and procedures in place!

When I take on new coaching clients, they have many of the same issues over and over again. And almost all of them boil down to SOPs - Standard Operating Procedures. Or the lack thereof.

Everyone knows you need SOPs. In fact you probably know which ones you need. But where do you start?

You will learn:

• A practical introduction to SOPs
• The relationship matrix of SOPs
• - Clients
• - Employees
• - Vendors
• Internal Organization
• The Ten Most Important SOPs for your IT Consulting Business
• SOPs management, organization, and updates
• Implementation strategies internally
• Implementation strategies for clients
• Service Department SOPs
• - Building
• - Training
• - Deployment
• - Upkeep
• Avoiding the biggest pitfalls with SOP development and deployment
• Building an Action Plan that works
• and more!

Course Outline:

Unit 1 Introduction and Organization of SOPs

Unit 2 Managing Time and Money

Unit 3 Service Delivery and the Service Board

Unit 4 Practical Operating Considerations

Unit 5 Putting It All Together

Delivered by Karl W. Palachuk, blogger and author of the very popular "SOP Friday" posts at http://sopfriday.com.

Includes five weeks of webinars with related handouts, assignments, and "office hours" with the instructor. All classes are recorded for download.

ITSP University Certification:

Meets Certification Requirements for:

• Management
• Service Manager
• Technician

Register Now!

Only $399 

per person

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Small Biz Thoughts Technology Community Members: Register for free or at a huge discount. See the Deals and Freebies forum for the code you need.

Members with annual subscription attend for FREE. Email the Community Concierge to get started.

Details at https://www.smallbizthoughts.org.

:-)