IT Service Delivery in the 21st Century
Taught By: Manuel Palachuk
August 10 - September 7 - Register Now
All classes start a 9:00 AM Pacific
Everyone needs a PSA - Professional Services Automation tool. But in addition to simply having a PSA, you need to set it up correctly and use it wisely.
In this course, you will learn how to double your value to clients and increase your profit with these powerful golden rules of PSA Service Ticket Systems.
Coach Manuel focuses on the direct connection between your service delivery system, the value you give your clients, and your profit, and how to maximize each. He also gives an overview of Agile Service Delivery, an emerging method you must learn to stay competitive.
Whether you’re a one-person shop or have fifty employees, to be consistently profitable, you must have guidelines for how to break down the work in an organized fashion and how you will communicate with the client along the way.
You don’t have to be an MSP or even use a PSA to work efficiently and be profitable, but you do need a system and a method. These "golden" rules can be the seed for your own system if you have none, or you can adopt them in whole to enrich your existing methods. Either way, this is your opportunity to take your service delivery and your profits to the next level.
The course includes a thorough discussion of the unbreakable rules of service tickets as well as covering quality communication with every client. It will be time well spent!
Whether you're a new "Computer Consultant" or an experienced Managed Service Provider, you need to create successful processes that will propel your company forward. Nothing is more critical to making profit than having the right processes and procedures in place!
What you'll learn:
Week One: The Modern Automated Service Desk, ROI, & Model
Week Two: The Power of the Widget, Working in Real-time
Week Three: Service Delivery Automation Part 1)
Week Four: Service Delivery Automation Part 2)
Week Five: Reports & Metrics, Looking into the Future & Getting everyone onboard
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Delivered by Manuel Palachuk, author and business coach.
Includes five weeks of webinar classes with related handouts, assignments, and "office hours" with the instructor.
This course is intended for business owners and managers. It is particularly useful for the Service Manager or Operations Manager.