Friday, January 15, 2016

SOP: Scheduling within Your Service Department

I posted a new SOP video today, which you can see on my YouTube Channel at

Scheduling with Your Service Department

We're not talking about scheduling client jobs. These are the bigger-picture things you need to do every week, every month, and every quarter. Examples include

- Quarterly employee reviews
- Weekly staff meetings
- Staff training
- Client patch management
- Client monthly maintenance
- Client quarterly business reviews
- and more!

I mention two book here:

The Power of Focus by Jack Canfield
Running the Service Department (volume 3 of the Managed Services Operations Manual)

More information on the Managed Services Operations Manual at

Feedback always welcome.

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