The Ten Golden Rules of PSA
Managed Services Coach
Coach Manuel Palachuk focuses on the direct connection between your service delivery system, the value you give your clients, and your profit, and how to maximize each. He also gives an overview of Agile Service Delivery, an emerging method you must learn to stay competitive.
Whether you’re a one-person shop or have fifty employees, to be consistently profitable, you must have guidelines for how to break down the work in an organized fashion and how you will communicate with the client along the way.
If you already have a PSA - Autotask, ConnectWise, Tiger Paw, etc. - or are looking to get one, you will love this class. It's focused and practical.
You don’t have to be an MSP or even use a PSA to work efficiently and be profitable, but you do need a system and a method. These ten golden rules can be the seed for your own system if you have none, or you can adopt them in whole to enrich your existing methods. Either way, this is your opportunity to take your service delivery and your profits to the next level.
The course includes a thorough discussion of the unbreakable rules of service tickets as well as covering quality communication with every client. It will be time well spent!
Whether you're a new "Computer Consultant" or an experienced Managed Service Provider, you need to create successful processes that will propel your company forward. Nothing is more critical to making profit than having the right processes and procedures in place!
Delivered by Manuel Palachuk, author and business coach.
Includes five weeks of webinar/teleclasses with related handouts, assignments, and "office hours" with the instructor.
This course is intended for business owners and managers. It is particularly useful for the Service Manager or Operations Manager.
A Few Details . . .
- Each course will be five one-hour teleseminar phone calls
- There will be handouts and "homework" assignments
- If you wish to receive feedback on your assignments, there will be instructor office hours
- Class calls will be recorded and made available to paid attendees only.
- All calls start at 9:00 AM Pacific Time