Tuesday, July 04, 2023

Absolutely Unbreakable Rules of Service Delivery - New Class starts July 11th

The Absolutely Unbreakable Rules of Service Delivery – 5W20 

Taught by Karl W. Palachuk

- Five Tuesdays - July 11th - August 8th

- All classes start a 9:00 AM Pacific

- Includes the brand new book The Absolutely Unbreakable Rules of Service Delivery in PDF format

This course covers the most important "rules" you need to follow to create a massively successful business. Based on Karl's 20+ years experience running successful businesses - and helping others do the same.

One of the most important things that you can do in your business is figure out why you're in business.

How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certain “Unbreakable Rules” for success. Best-selling business author and coach Karl W. Palachuk draws on more than thirty years of owning and running service-based businesses to present the rules his companies live by.

These rules will help you align your personal and professional goals while creating “standard operating procedures” to automate successful habits. Notice that “The customer is always right” is not on the list. Why? Because everyone knows that’s not true. Customers are frequently wrong, or would make bad decisions if we didn’t help them to make good decisions.

This class doesn’t waste your time giving lip service to worn out platitudes. Instead, we focus on building a great, successful business in the 21st Century. And since the rules are absolutely unbreakable, they will stand the test of time and the changing business environment.

In addition to the unbreakable rules, we give advice on identifying your own unbreakable rules. Branding, after all, is everything you do in your company: The way you hire, the way you greet customers, the way you document processes, the way you invoice, how you handle difficult conversations, and much more. Your business is a reflection of your beliefs and values. It should be built with intention, not something that “just happened.”

Some of these rules help you make money. Some of them keep your work standards high. Some build culture. All of them help your employees and client to understand the culture that's embedded in your brand. This book will help you identify and codify the core elements of your success. It will also help you build the definitive list of absolutely unbreakable rules that will guide your business going forward.

Top Five Take-aways:

1. Define YOUR company’s rules for greater success

2. Learn great “best practices” for your company

3. You will take actions to improve your business before the class is over

4. Improve your profit

5. Improve customer service


Week One - Why these rules?

  • Define your brand, and the guidelines that create it
  • Create rules that define overall behaviors of success
  • Learn to prioritize everything you do

Week Two - Client Rules

  • Learn to control your processes since you can’t control people
  • Learn to get accurate information from clients so you don’t have to guess
  • Stop being tempted by unprofitable habits
  • Define your overall approach to customer service

Week Three - Employee Rules

  • Assuming you have good processes, find employees who will do what you need them to do
  • Create clear communications around expectations, behavior, wages, and performance
  • Create a great hiring process
  • Create effective employee evaluation forms

Week Four - Finance Rules

  • Learn why you should be prepaid for everything, and how to implement this policy
  • Establish very profitable rules around billable hours and minimums
  • Know which money you should go after and which you should avoid
  • Establishing new financial policies over time

Week Five - Service Delivery Rules

  • Create a great definition of what’s covered under managed services, and train your clients and employees
  • Manage time from every angle (time billed, time paid, time off, etc.)
  • Sign service agreements with every client
  • Use your ticketing system/service board effectively
  • Document absolutely everything you do

Delivered by Karl W. Palachuk, blogger and author of Relax Focus Succeed (and lots of other books).

Includes five weeks of webinar classes with related handouts, assignments, and "office hours" with the instructor.

This course is intended for business owners and managers. It is particularly useful for Owners and Managers.

Only $399
Register Now

A Few Details . . .

Each course will be five one-hour webinars

There will be handouts and "homework" assignments

If you wish to receive feedback on your assignments, there will be instructor office hours

Class webinars will be recorded and made available to paid attendees only.


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