Sunday, July 05, 2020

Introducing the SBT Roundtable - First Topic: Agile Methodology in IT Service Delivery

Beginning in July, we are introducing a new and unique forum for IT consultants - the SBT Roundtable.

Our goal is to create an opportunity to engage in high-level discussions about successful business methods. We will NOT have vendors or sponsors. We will not talk about which RMM to use, or a hundred other topics that are being discussed everywhere else.

Here's our unique format:

First, this is a members-only event for the Small Biz Thoughts Technology Community. Members at any level are welcome to join us. Non-members are welcome to become members.

Second, we will have no slides, no canned presentations. Basically, the content will be unique to this forum.

Third, the format is a conversation between two or three industry thought leaders. Our goal is to discuss things at a very high level. Our first session is a great example of that. Panelists are paid to provide unique content to our members. Yes, we welcome questions and participation from the audience.

The inaugural SBT Roundtable features Ryan Morris of the Morris Management Partners and Manuel Palachuk of Manuel Palachuk International. The topic is:

Agile Methodology in IT Service Delivery

July 22nd
10:00 AM Pacific / 1:00 PM Eastern

Members: Click Here for Registration Info inside the Community

"Agile" is a methodology often associated with project management or software development. But Ryan and Manuel actively push consultants to apply agile methodologies to their service delivery. So we thought we'd get these two together to talk about practical ways to improve service (and profit) with this approach.

Agile promises faster (and more appropriate) response to problems without increasing paperwork and bureaucracy. And, at least in software development, it de-emphasizes process in favor of progress. We'll explore what that means for running your service delivery department.

This Roundtable is probably most beneficial for owners and service managers. But, of course, all members are welcome.

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Ryan Morris has more than 25 years of experience in sales, marketing, and management in the B2B technology solutions industry – specifically focused on building successful multi-tier channel solutions and profitable solution provider businesses. Ryan has been a pioneering voice for the development of business models and real growth strategies in the IT channel that advance the solution provider, managed services, and cloud solutions markets.

Ryan is a host on The Killing IT Podcast and has been a featured speaker at more than 250 conferences over the years.

Visit his web site at

Manuel Palachuk is the author of Getting To The Next Level: A Blueprint For Taking You And Your Business To The Top, and the upcoming book Agile Service Delivery: The Ultimate Secret To Making Work Flow. He has over 30 years of business, management, and training experience in the computer and electronics industries. He has owned several successful businesses, managed several successful IT and MSP service companies, and coached or mentored many more around the world.

Manuel is a thought leader on Agile as applied to Business Strategy and is a featured speaker on this topic.

Visit his web site at

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Members: Click Here for Registration Info inside the Community

Non-members: You'll need to join in order to follow that link.


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