Now we've got three of his most popular downloads on sale. Here they are:
Process Control for the I.T. IndustryIf you think process control has no place in our industry, nothing could be further from the truth. From the ROI of Process Control to getting everyone on board, this presentation lays out the path to success for building a culture of quality refinement in any size company. If you want to have any hope at making order out of chaos in your company you must start here.
This presentation could easily be expanded and broken into five or more individual presentations based on the importance of the subjects covered. As with many of Manuel’s presentations you will find he is high energy and passionate about the subject but in this particular presentation, you may find you need to listen to it on half speed to take it all in!
Audio recording with some background noise
Content Format: MP3 Audio, PDF Slide Deck
Content Duration: 1 Hour
The Ten Golden Rules of PSA
Learn how to double your value to clients and your profit with these powerful golden rules of PSA Service Ticket Systems
In this webinar, Manuel focuses on the direct connection between your service delivery system, the value you give your clients, and your profit, and how to maximize each. He also gives an over view of Agile Service Delivery, an emerging method you must learn to stay competitive.
Whether you’re a one-person shop or 50, to be consistently profitable, you must have guidelines for how to break down the work in an organized fashion and how you will communicate with the client along the way.
You don’t have to be an MSP or even use a PSA to work efficiently and be profitable, but you do need a system and a method. These ten golden rules can be the seed for your own system if you have none, or you can adopt them in whole to enrich your existing methods. Either way, this is your opportunity to take your service delivery and your profits to the next level.
Recorded Webinar Session – Video with Mono audio
Content Format: MP4 Video and MP3 Audio, PDF Slide Deck and Q&A Follow-up
Run Time: 1 Hour
Now only $39.95
Working and Tracking Time in Real-TimeTackle the single toughest obstacle to super high profits in your service delivery system with this information packed training webinar specifically presented for the IT Services industry in mind. Every CRM, PSA, and ticketing system out here wants to supply you with great reports on your bill-ability and your efficiency but not one of them can do it unless everyone is working and tracing time in real-time.
Tap into the wisdom of the author who has turned service delivery systems around for many companies and who can help you do the same for yourself. Even if you are the only one who creates billable time in your company you likely need some coaching on how to make the transition and here it is.
This training presentation starts by identifying the Profit and Value potential at stake then begins to clarify the interruptions that cost money and how to stop them. Manuel lays out the evolution of time tracking and clarifies the Working and Tracking Time in Real-time Maturity Levels. The path to success is outlined and you can easily see how to go from Level One: time stamps and notes taken on a tablet throughout the day, to Level Five: entering time in real-time directly into your PSA. Along the way, the great myths that a technician who multitasks is more efficient, is exposed and dispelled.
Some of the subjects covered include:
• Why Track Time?
• History and Evolution of Time Tracking
• Identifying and resetting the interrupt
• Working and Tracking Time in Real-time Maturity Level
• Time Increments for the Service Industry
• Profit and Value Potential
• The Multi-tasking Myth
• The Most Important Rules of Working and Tracking Time in Real-time
• Time Tracking Log Examples
• General Rules of 5 and 15 Minute Time Entry
• Steps to Success
• Getting everyone on board
• Measuring your progress
Recorded Webinar Session – Video with Mono audio and no background noise
Content Format: MP4 Video, MP3 Audio, PDF Slide Deck
Run Time: 1 Hour
Now only $39.95
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