Received with press release today from my friends over at LOGICnow.
Here's their press release:
- - - - -
LOGICnow
launches the MAX Service Desk Mobile application for iOS to deliver
breakthrough field service management capabilities
Durham,
NC, 30 March 2016 – LOGICnow, the global market leader in integrated
cloud-based IT Service Management solutions, today announced the release of its
MAX Service Desk Mobile application for iOS. This application delivers
leading-edge field service management capabilities, giving IT professionals
full visibility into their customer support in real-time, directly from within
their iOS supported device.
MAX Service Desk is a fully hosted, robust, streamlined support portal
that enables IT professionals to deliver superior customer support service and
to boost productivity. Using Service Desk Mobile further enhances the
functionality of the Service Desk portal by allowing users to stay connected
with their customers from their iOS device when on-the-go. The app provides
full visibility into support activities and constant control of the key Service
Desk functions.
From accessing real-time data to customers’ ticket history, MAX Service
Desk Mobile provides a full suite of features to help IT professionals:
- Schedule site visits with built-in
calendar and GPS functionality
- Gain full visibility into engineer updates
– from tickets to tasks
- Retrieve real-time customer data and
records whilst on-the-go
- Track time and mileage to provide
customers with accurate costs
- Reduce travel time with a clean and simple
map making it easy to organize travel routes
- Deliver real-time, actionable insights to
optimize service
- Complete client sign-off with digital
capability
- Add detailed comments to
tickets and view ticket history for better visibility into issues and
faster resolution
“We
are proud to announce that our Service Desk dashboard and features are now
available on the iOS platform so users can continue to manage their client
support needs while on-the-go,” said Damian Trzebunia, Director of Product
Marketing at LOGICnow. “Service Desk Mobile offers much greater flexibility to
allow our customers to view and manage their accounts and site visits, resolve
customer issues quickly and efficiently, and deliver best-in-class customer
support. And we’re pleased to announce that the Android version of the app will
soon follow.”
The Service Desk Mobile App is now available from the iOS App Store
About LOGICnow
LOGICnow delivers the only 100% SaaS, fully cloud-based IT service
management (ITSM) platform, backed by collective intelligence and the highest
levels of layered security. LOGICnow’s MAX products including Risk
Intelligence, Remote Management, Backup & Disaster Recovery, Mail and
Service Desk – comprise the market’s most widely-trusted integrated solution.
Deployed on over two million endpoints across 240,000 networks, the platform
has the industry vision to define and deliver the future of the market.
LOGICnow provides the most comprehensive IT security available as well as
LOGICcards, the first ever IT notification feature powered by prescriptive
analytics and machine learning. LOGICnow’s passion is helping IT professionals
secure and manage their systems and data through actionable insights, rewriting
the rules of IT. For more information, visit www.logicnow.com.
:-)
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