Thursday, March 21, 2024

The Unpopular Truth about KPIs, SLAs, and SMB IT - Webinar April 10th

The Unpopular Truth about KPIs, SLAs, and SMB IT

We all love to measure things. And we’re eager to learn the “industry standards” for successful businesses so we can see how we stack up. But we can also get carried away by measuring too much, measuring the wrong things, and implementing changes when we don’t actually understand the implications of what we’re measuring.

Please join me for a free webinar

April 10th
9:00 AM Pacific / Noon Eastern

Register Now:

Way back in January, I promised a focus on creating a "systems" approach to your IT business. In this informative and entertaining webinar, I begin to show you how to implement that approach. Critical to that success is to implement measures that help your business more than they hurt.

Note: I takes a very different approach from most “coaches” who are really just trying to sell something else. I am not selling anything in this webinar.

Here's a hint about my approach: Most KPIs are useless or harmful to your business. I believe you should measure frequently but make changes infrequently. Most importantly, you should not hold employees accountable for most of what you measure! But don't worry - I won't leave you hanging. There are things you should measure. More importantly, there's an overall view of your business that will lead to success.

This will be a different kinds of webinar. It is scheduled for 90 minutes and will go over if there are lots of questions. The first 60 minutes will be the primary presentation. After that, we’ll dig into some very specific examples along with Q&A. Join us – and take the time to improve your business dramatically.

As always, I promise that I will NOT waste your time! My goal is to help you to be as successful as possible. This webinar will lighten your workload, reduce your stress, and give you a better understanding of how your business works.


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