Monday, April 15, 2024

Small Biz Thoughts Community Refresh - What's All the Hubbub, Bub?

 With apologies to Bugs Bunny - There's a lot of hubbub over at the Small Biz Thoughts Technology Community. We have a total refresh of the site, which took more than a year to complete. It's way more than a "paint job" too. Kara, our Community Manager and web developer, built an entire new (and very fast search engine.

If you've ever wondered exactly what's inside the community, now's a great time to look. Our search engine is totally open to the public. Just browse to The search engine is found at

You'll see the quick access right away. You can also do a deep dive search of all the content. Once you try to access the content, you'll be asked to log in. 

Memberships start at $799/year for one user. We also have memberships that include an all-access pass to IT Service Provider University. And we have team memberships if you want to give everyone access to the content and the classes.

We Get Questions

Recently, someone was looking for my books and inquired about whether MY books are included in the Community. He assumed not. He assumed wrong. In fact, ALL of my books are available in the Community in all electronic formats (audio, Kindle, PDF, etc.).

Using the Seach Tool:

You do not have to enter a search term. For example, if you just wish to browse content, you can simply pick a drop-down filter by your company roll or department. Or just look for all the books or all the Word documents.

In the search pictured here, the user is looking for the client search term. They are looking for information on strategy or book handouts within the Service Department in Word format. Looks like 58 results. Notice that they are not filtering by the download type (checklist, white paper, calculator, form, class, SOP, etc.).

Two things should be obvious from this exercise. First, we have a massive amount of information. Second, we've made it fast and easy to find.

Once you are on the inside (logged in as a member), there are no limits. You can access everything. Every class, every webinar, every recording, every checklist. Everything.

  • You need sample language for raising rates? We have sample memos.
  • You need employee onboarding forms? We have the forms and the process.
  • You need an annual budget in Excel format? We got that.
  • You need documentation forms for Internet services? We have them.
  • You need basic employee training on DNS, TCP/IP, and DMARC? Yup. We have that, too.
  • Marketing, branding, sales, and motivation? We have materials on EVERYTHING you need!


We got you covered there, too! We have Roadmaps that focus on specific topics. For example, where do you start with Service Manager materials? If you filter by "Service" and "Management" it filters down to 90 results. But the Service Manager Roadmap boils that down to a few key elements. 

Roadmaps try to present about ten key pieces of content to give you a good head start on all the other content. If there's a particularly good book chapter, form, or checklist, you'll find that in the Roadmap. We know we have an overwhelming amount of material. Roadmaps are intended to get you started as quickly as possible.

Ask: And if you want an hands-on assist, we can do that, too. Members can always email Kara or me and we'll get back to you as quickly as we can. And, even better, we have a Concierge email for members that goes to our entire team. That way, no matter who can answer the question, they are free to jump in and make your life easier.

Check it out today. Visit And we hope to see you inside the community soon!

We exist to serve the SMB IT consultant. Our goal is to make you as successful as possible.

Dig in - and let us know how we can help!


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