Friday, September 08, 2023

What does it take to be get a Service Manager Specialist Certification?

We get mail . . .

Steve sent me a not about certifications over at IT Service Provider University . . .

Subject: Service Manager Specialist Certification Completion Timeframe


I’d like our Service Manager to complete the Service Manager Specialist Certification as one of his goals for next year. What is a realistic timeframe to complete this certification?


Steve ...

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Thanks for a great question, Steve!

The short answer is that it depends on how much time the service manager has to commit to taking classes.

The details are:

A specialist certification requires that a student complete the one-hour informational Foundations class (free) and five 5-hour courses. See Then, the student must pass the associated five certification exams.

The five courses can be live or on demand. If on demand, they can be “consumed” pretty quickly. Of course, the more time taken to absorb the information, the better. 

Each unit has a Quiz with 10-15 questions. The associated certification exam consists of fifty of these questions. In other words, if someone goes through all of the five units and takes all of the five quizzes, they will have seen every question that is on the certification exam. SO: passing is not difficult. It’s just a process.

We have one eager member who manages to complete 1-2 units per week and has achieve several certifications, including multiple specialist certs. His employer bought a team membership to the Small Biz Thoughts Technology Community, so there’s no additional charge for taking the classes. And certification exams are half price.

If you do this, it’s absolutely worthwhile to join the SBT Technology Community (

Regular pricing at ITSPU:

Foundation Class = Free

Two core classes at $399 = $798

Three elective classes at $399 = $1,197

Five certification exams at $199 = $995

Total = $2,990

With Small Biz Thoughts Membership:

Membership for one person = $1,299

Five courses = No additional charge.

Five certification exams at $99 = $495

Total = $1,794

. . . and, of course, Community Membership includes one year’s access to all of our books, audio programs, checklists, forms, exercises, recordings, and live events.

I know that’s a LOT of information. I am happy to answer further questions, or schedule a Zoom call to discuss.

Thank you for the inquiry!

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Check out the web sites:

IT Service Provider University

Small Biz Thoughts Technology Community

More questions? Ask below or send me an email.


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