Friday, August 15, 2014

Managed Services Operations Manual - Now On Sale

On Sale - Now

Big Sale. Amazing Sale.

You're going to be sad if you miss it sale:

Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers

Note: This product is due to be released on September 1, 2014. Order now to get the amazing introductory price. The normal bundle of four books will be $279.95.

This is the super early-bird pre-release price. 
The price WILL go up September 1st when these books are released.

August Price ONLY $199 for the set of four books.


A Four-Volume Set

by Karl W. Palachuk

Who needs Standard Operating Procedures (SOPs)? Everyone!

When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.
This is a massive 1,300-page, four-volume set of books on Standard Operating Procedures for Technology Consultants. Topics in the 4-book set include:
- Getting Started
- Finances
- Sales Marketing
- Client Management
- Employees and H.R.
- Company-wide Policies
- Technical Support Policies and Procedures
- Practical Examples
(Monthly Maintenance, Backup and Disaster Recovery, and more)

Almost every consultant we talk to or coach has the same issues: They need better procedures. They need better processes. They are too busy to create this stuff from scratch. Key pieces of knowledge are in one person's head (often the owner). That ties the owner to the company and limits growth. It also makes the owner the choke-point for everything in the organization.
This four-book set will cover everything you need to set up, run, and fine-tune a great consulting business.
The four volumes are:

- Vol. 1 - Front Office Mastery: SOPs for Office Management, Finances, Administration, and Running Your Company More Efficiently

- Vol. 2 - Employees and Internal Processes: SOPs for Hiring, Employee Evaluations, Team Management, and More

- Vol. 3 - Running the Service Department: SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling

- Vol. 4 - Support and Service Delivery: SOPs for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups

Save Now:
Order Now

See all the details - and table of contents - at

  • Four books
  • Over 1,300 pages
  • Plus downloadable white papers, checklists, and Excel spreadsheets
This is a truly comprehensive guide to Managed Services, Standard Operating Procedures, and best practices.

Don't miss out!

The price goes up when it's available through Amazon, Barnes and Noble, and everyone else.

-- Thank you for your support.


  1. For those of you who have not followed Karl's series of posts on standard operating procedures, this book set compiles all of them in one place for you. They are worth their weight in gold in the way they can transform your thinking and the way you manage you business and your clients. Consider this an essential addition to your best practices library. I predict that one day it will be considered a foundational reference for the IT consulting community on a par with The E-Myth Revisited.

  2. Thank you, Bob. That is very kind of you to say. I don't think we're anywhere near that, but I hope this will be a use resource.

  3. Anonymous11:59 PM

    Hi Karl, I have just stumbled across your approach and think its awesome that you have packaged it into a box set.

    I wanted to know if its still at all possible to purchase a copy at the reduced rate. Feel like I've really missed out on the great deal above :( . Also I am Australian based so wanted to make sure it applies to any other region / country in the world and also will hard copies be able to be posted?

    1. This comment has been removed by the author.

  4. Arghh - had a day of sick and missed the $99 offer!

    1. .. and lost the ability to spell "off", apparently

    2. This comment has been removed by the author.


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