Tuesday, May 21, 2019

Managed Services in a Month - 5-Week Course Starts May 28th

Managed Services in a Month - Applying the Book - Newly Revised

Instructor: Karl W. Palachuk

- Five Tuesdays - May 28 - June 25, 2019 -- Register Now

- All classes start a 9:00 AM Pacific

You're guaranteed to learn something that will make or save you the price of admission!

This course will cover the process outlined in the book - to build your managed service practice in a month. In this case, five weeks. :-)

Managed Services in a Month is the best-selling guide to turning your "computer consulting" business into a recurring revenue machine!

This course is designed to walk you through the process outlined in the book. AND your registration includes a free copy of the book in the format of your choice.

Updated Information on Tools, Cloud Services, Per-User Pricing, Creating Bundles, and MORE!

For more information on the book, see www.managedservicesinamonth.com.


It's not too late! YOU can get into Managed Services -- in a month.

Even if you decide not to become an MSP (managed service provider), this course will help you establish some great best practices when it comes to running your I.T. business.

Whether you're a new "Computer Consultant" or an experienced Managed Service Provider, you need to create successful processes that will propel your company forward. Nothing is more critical to making profit than having the right processes and procedures in place!

You will learn


  • Computer Consulting in the 21st Century
  • What’s Different About Technology Consulting Today?
  • Cloud Computing in the Small Business Space
  • The Managed Service Model
  • New Consulting Business vs. Existing Business
  • Managed Services in a Month
  • Integrating Cloud Services
  • Making A Plan
  • Starting Fresh with No Clients to Convert
  • Create A Three-Tiered Pricing Structure
  • Bundling Services
  • Per-User vs. Per-Device Pricing Models
  • Putting Your (New) Business Together
  • Weed Your Client Garden and Finish The Plan
  • Write a Service Agreement; Have It Reviewed
  • Overcoming Objections
  • Desktops and Managed Service
  • Executing the Plan
  • Client Sit-Downs
  • After The Sale
  • Key Points to Remember for Profit
  • Running Your New MSP Business
  • The Right Tools for the Job
  • Your Standard Offerings (Your Catalog of Services)
  • Building an Action Plan that works
  • and MORE!



Includes five weeks of webinar classes with related handouts, assignments, and "office hours" with the instructor.

This course is intended for business owners and managers. It is particularly useful for the Service Manager or Operations Manager.



A Few Details . . .


  • Each course will be five one-hour webinars
  • There will be handouts and "homework" assignments
  • If you wish to receive feedback on your assignments, there will be instructor office hours
  • Class webinars will be recorded and made available to paid attendees only.
  • All calls start at 9:00 AM Pacific Time

Questions? Email concierge@smallbizthoughts.com

:-)

Saturday, May 18, 2019

Free Webinar - Design and Sell Recurring Revenue Programs that Work - June 4th

Design and Sell Recurring Revenue Programs that Work


Albert Einstein said that “Compound interest is the eighth wonder of the world.” Recurring revenue is a lot like compound interest. Join me for this webinar - How to Design and Sell Recurring Revenue Programs that Work - for an exclusive, educational and entertaining look at the world of recurring revenue.

June 4 @ 11 a.m. PST

Sponsored by Virtiant
Register Now

I have been a consultant since 1995 and I can honestly say that recurring revenue changed my life and changed my business. More than one person has told me that recurring revenue saved their business when the economy turned south.

BUT you can't just sell a flat fee contract think you're going to make money. Like everything else, you need to do it right! There's magic in building bundles that sell. And there's magic in creating the right 3-tiered price list.

There are also some pitfalls you need to avoid. You can't sell a service based on one business model and then deliver a service based on another.

Join me for a webinar jam-packed with tips, tricks, and best practices!

June 4th
11 AM Pacific / 2 PM Eastern
Register Free


Learn More about Virtiant at Virtiant.com


:-)

Photo Credit: Photograph by Orren Jack Turner, Public Domain, https://commons.wikimedia.org/w/index.php?curid=925243



Friday, May 17, 2019

Cloud Services in a Month - on Amazon

Today I approved the final, final printing proof for Cloud Services in a Month.

That means, with luck, that you'll be able to order it on Amazon next week. You can order the paperback today at www.smbbooks.com.

Find out more about the book at www.cloudservicesinamonth.com.


Please be patient with Amazon. We have no direct connection with them. In other words, they don't buy books from us. Our books are distributed by Ingram Books, the largest book distributor in the world. Amazon orders through them.

With a new book, Amazon almost never keeps stock. But the book is POD - publish on demand. So it's never really out of stock. They just have to order one and have it drop shipped to you.

After a book has been up a while, this all works very smoothly. But with a new book, it can take a bit of time before they start ordering as they should.

- - - - -

Update: The paperback is available at Amazon here:
https://www.amazon.com/dp/1942115547

and the Kindle edition is available here:
https://www.amazon.com/Cloud-Services-Month-Successful-Business-ebook/dp/B07RRWYHFB/

The paperback is "back ordered" until Monday.

- - - - -

Anyway - Thank you all for all your support.

Please visit www.cloudservicesinamonth.com to learn more.

:-)

Tuesday, May 14, 2019

SMB IT Pro Conference - Adelaide in October - Join me!

First of all, for you Americans: It's really NOT that expensive to get to Australia.

I just did Travelocity Searches from some U.S. cities for the period October 22-29. Remember, you lose a day getting there and gain one coming back, because you cross the International Date Line.


  • New York area airports start at $1,270
  • Chicago area airports start at $1,478
  • LAX starts at $1,098

Remember the exchange rate: Once you get to Australia, everything is 25% cheaper!


The SMBiT Professionals Annual Conference has become one of my absolute favorites. It is focused completely around the IT Pro, not around vendor presentations.

Plus, it's a lot of very friendly folks, with an over-abundance of Microsoft MVPs.

Friday-Saturday
October 25-26, 2019

Plus I'm SURE some of us will find an excursion on Sunday. Which may involve large plates of meat and some amount of beer in a local Octoberfest.

Here's the official promo into:

SMBiT Professionals 2019 Conference
There's strength in numbers. Join us!

We live in an age where information is available anywhere, anytime, always. Mainstream IT services have moved beyond break fix and Managed Services models. Where are the new frontiers for the modern IT business? How can we harness the new technologies currently available and coming in the future to enable the modern IT business to move into the new future of IT services? The SMBiT Professionals Conference 2019 will assist you in growing your business in fast moving and constantly changing environment.

Nestled among the serenity of beautiful beaches and rolling hills, Adelaide is a hive of multiculturalism with a pumping arts and live-music scene, and a burgeoning small-bar scene. In October, the hills are alive with the sounds of German Oktoberfest. For the lovers of the outdoors, Adelaide is a perfect location for a lazy stroll on the beach or a rugged run or bike ride in the beautiful Mt Lofty Ranges. A quick trip to the north or to the south brings you to some of the best wines in the world from the Barossa Valley and McLaren Vale regions.

If you are looking for the right conference to attend in 2019, the SMBiT Professionals Conference 2019 in Adelaide should be on your calendar.


For details of Sponsors, Speakers and Accommodation see http://www.smbitpro.org.au/smbit2019/

To book Accommodation directly go to http://bit.ly/SPA-SMBiT1019/

You will need to meet your own costs for flights, accommodation and ancillary expenses.

Location
Stamford Plaza Adelaide
150 North Terrace
Adelaide


I hope to see you there!

https://membership.smbitpro.org/event-3303333

:-)




Sunday, May 12, 2019

Cloud Services in a Month - Available NOW!

I just posted the final PDF version of Cloud Services in a Month - 396 pages!!!

There are two ways to download this book right now:

Option One: Buy Now for only $49.95

  • Browse to www.smbbooks.com
  • ZIP file includes the book in PDF format and all the downloads (Excel spreadsheets, marketing flyers, checklists, etc.)



Option Two: Get it FREE in the Small Biz Thoughts Community

  • If you are an SBT Community member, just go download the ZIP file now
  • Visit www.smallbizthoughts.org and browse to the "Books" section
  • ZIP file includes the book in PDF format and all the downloads (Excel spreadsheets, marketing flyers, checklists, etc.)

Note on the Community: One of my pledges is that all of my books will be available in the community at no additional charge. This is the second new book I've posted this year (along with The Nonfiction Book Publishing Plan, co-authored by Stephanie Chandler).

Just the books inside the SBT Community are worth more than the cost to join. Find out more at https://www.smallbizhthoughts.org.

-- -- --

Cloud Services in a Month is a step-by-step, no-nonsense guide to building an extremely profitable cloud service business for the SMB (small and medium business) market. Filled with practical advice based on the author's experience over more than a decade, this guide is the playbook you will use for success in the Cloud.

Based on more than a dozen years selling and delivering millions of dollars of Cloud services to my clients. In this book, I share exactly how I did it.

I also give you all the details you need to build a Cloud Five-Pack™ - The custom bundled offering of services you will market, sell, and deliver to your prospects and customers. Chock full of additional assets such as spreadsheets, checklists, processes, and more, Cloud Services in a Month includes everything you need to hit the ground running – even if you’re not a Cloud expert.

Whether you have a time-and materials, professional services, or managed services practice, Cloud Services in a Month reveals how to incorporate Cloud services into your existing solution stack and up-sell and cross-sell the Cloud with your existing services in 30 days.

-- -- --

Table of Contents:

Author’s Preface
I. Everyone’s a Cloud Service Provider
1. Tip Toe into the Clouds?
2. My Company’s Move to the Cloud
3. Cloud Computing in the Small Business Space

II. Right Sizing Your Offering
4. One Size Does Not Fit All
5. Assessing Client Networks
6. Placing the X
7. Money-Making Homework - Network Assessments

III. Create a Cloud Service Offering
8. Sneak Peek: The Cloud Service Five-Pack
9. Server Lite
10. Plan Changes and Updates
11. Transactions, Customers, and Clients
12. Managed Services and Cloud Services

IV. Migrating to the Cloud
13. One Service at a Time
14. Managed Service Tools and the Cloud
15. Storage Migration
16. Email Migration
17. Microsoft Office
18. Money-Making Homework - Migration Plans

V. Backups, DR, and Continuity
19. Basic Backups
20. Cloud and BDR Backups
21. Business Continuity

VI. Running Your New CSP Business
22. The Right Partners for the Job
23. Your Standard Offerings (Your Catalog of Services)
24. Staff Requirements for Cloud Services
25. Selling Cloud Services
26. Final Thoughts: Cloud Services in a Month

VII. Resources: Checklists and Documentation
27. Cloud Readiness Checklist
28. Robocopy Samples
29. Client Onboarding Checklist
30. New User Welcome Package
31. Monthly Maintenance for Cloud Services
32. Cloud Documentation Sample
33. Removing Clients from Cloud Services

Appendix A: Alphabet Soup Cheat Sheet
Appendix B: Products and Resources Mentioned
Keeping Up With Karl
Index

Buy Now - only $49.95

Download Free in the SBT Community

Also available on Kindle from Amazon

:-)

Friday, May 10, 2019

Reminder: "Cloud Hangout" today at 11AM Pacific

Reminder to members of the Small Biz Thoughts Community:

Special event for the month of May!!! 

Members Only “Cloud Hang”

Here’s what we’re up to: I’m going to turn on the camera and microphone and just hang out on Zoom. I’ll answer any questions you have. Or if you just want to chat about cloud services or your offering, I’m happy to talk about that. Any member who shows up between 11 AM and Noon (Pacific) is welcome to join us.

You can come with an agenda or without. I just want to make myself available to all members.Of course I hope some of you will be working your way through Cloud Services in a Month – so I’m happy to talk about the book, the philosophy, the handout, etc. Other than the general topic of “Cloud,” I’m not setting any limits on what we discuss.

Potential topics include:

  • Cloud Services in a Month (the book)
  • Pricing plans
  • Building your bundle
  • Working with vendors
  • How does M365 fit into all this?
  • Storage options
  • Transitioning clients to bundles
  • . . . Or whatever else you need

Note: I won't have slides, advertising, or any kind of promotion. This is just a value-add for members.

Here how to join us: Go to the Webinars/Meeting section and look for the “Members Only Cloud Hang.”

Members Access Here

You’ll need to register on Zoom. The password is on that page.

Strictly limited to Members Only. If you want to attend, you need to be a member.

Here’s the schedule:
Friday May 10, 11:00 AM (Pacific)
Friday May 17, 11:00 AM
Friday May 24, 11:00 AM
Friday May 31, 11:00 AM

Note: These meetings are NOT going to be recorded. If you want to be part of the Hang, you need to show up live.

If this works, we’ll do more stuff like this.

Non-Members: You can join for $999 USD. This includes one year of membership at no additional charge. See https://www.smallbizthoughts.org

:-)

Tuesday, May 07, 2019

Episode 1 - The Killing IT Podcst

Well, after more work than you'd think, there's a new podcast in town: The Killing IT Podcast.

More Info and First Episode here: killingit.smallbizthoughts.com

I am joined by co-hosts Ryan Morris and Dave Sobel for a fun, irreverent, and thoughtful look at the industry we're in and where it's going.

In a month no one will care that it takes effort to jump-start the iTunes feed. But to get that process started, I produced a tiny Episode .9 a few days ago.

But the real Episode One is now live.

Please give it a listen and put any comments or questions in the form at KillingIT.smallbizthoughts.com.

We do have a Facebook page at
https://www.facebook.com/killingITPodcast/
(or you can talk about us on Facebook with the tag @killingitpodcast.

Enjoy!

:-)




Wednesday, May 01, 2019

3-part mini class: Weeding Your Client Garden

One of the most important things you can do for your company is to Weed Your Client Garden from time to time. Just like a real garden, you need to trim your client base from time to time.

This seems very counter-intuitive to many people. But you have to get rid of clients who cannot grow with your company, as well as those who are difficult to work with, unprofitable, or don't fit your culture. In this three-part mini class, we'll look at several scenarios for growing your business by "weeding" out some of your clients.

This weeding is not random. It's not brutal. And you absolutely will not lose money. Some people hear my advice on this strategy and think I'm getting rid of clients you need to survive. Just the opposite is true. I'll show you how to find those clients who are costing you money, wasting your time, and holding you back.

We'll walk through the math of cutting out clients as well as various strategies for growth. Weeding your client garden is ALL ABOUT growing your business and making more money.


This class is FREE for Small Biz Thoughts Community members.

Only $99 for non-members.

Weeding Your Client Garden
Instructor: Karl W. Palachuk
- Three Days: May 9, 16, and 23
- All classes are recorded

- All classes start at 10:00 AM Pacific
- Classes are generally 30-60 minutes

Members: Click Here to Register Free

Non-Members: Add this item to your cart.

More information on the Small Biz Thoughts Community is available at by Clicking Here.

Note: This is a live class. Once it is finished, it will only be available at no additional charge to members of the Small Biz Thoughts Community.

:-)

Tuesday, April 30, 2019

Special event for May - Members-Only "Cloud Hangout"

We have scheduled a special event for the month of May!!!
. . . Along with the release of Cloud Services in a Month . . .

Small Biz Thoughts Community Members Only - Cloud Hangout

Here's what we're up to: I'm going to turn on the camera and microphone and just hang out on Zoom. I'll answer any questions you have. Or if you just want to chat about cloud services or your offering, I'm happy to talk about that as well.

This will be the last four Fridays in May: 10th, 17th, 24th, and 31st.

Any SBT member who shows up between 11 AM and Noon (Pacific) is welcome to join us.

Member Go Here

You can come with an agenda or without. I just want to make myself available to all members. Of course I hope some of you will be working your way through Cloud Services in a Month. So I'm happy to talk about the book, the philosophy, the handout, etc. Other than the general topic of "Cloud," I'm not setting any limits on what we discuss.

Here how to join us: Go to the Webinars/Meeting section and look for the Members Only Cloud Hang.

You'll need to register on Zoom. The password is on that page.

Strictly limited to Members Only. To find out more about the SBT Community, go to https://bit.ly/sbtinfo

Note: These meetings are NOT going to be recorded. If you want to be part of the Hang, you need to show up live. If this works, we'll do more stuff like this.

(If it doesn't work, we're just pretend it never happened, and we'll never mention it again.)

:-)

Monday, April 29, 2019

Cloud Readiness Checklist V3 - Free Update

I've had a Cloud Readiness Checklist available - for free - since 2010. I updated it about five years ago. And again this month.

Of course you can buy the new book - Cloud Services in a Month - and get the checklist there. But you can also download the newest version for FREE at SMB Books.

Here: http://www.smbbooks.com/Karl-s-Cloud-Readiness-Checklist-p/cloudchecklist.htm


Karl's Cloud Readiness Checklist was designed for technology consultants to use when evaluating whether their clients are ready for cloud services. It's also a great starting place for designing cloud service offerings that are just right for your clients.

This checklist is FREE for the taking. No credit card required. (Yes, you get on our mailing list. But you might just like that. If not, nuke it. We're not easily offended.)

The checklist has two parts. First: What products and services are you ready to offer in the cloud?

and Second: Evaluate whether a specific client is ready for cloud services.

And, yes, there's a whole lot more than bandwidth to consider. In fact, with most hosted services, bandwidth is almost an irrelevant consideration.

Anyway, download the checklist today. You can always fine-tune it for use in your business.

:-)

Saturday, April 27, 2019

ID Agent Roadshow

I got a note from ID Agent about their May events. Check out one near you.

I do have to say, every time I see these guys present, it makes me want to get back in the MSP business. I love the concept of using this tool to educate clients.

From ID Agent:

We're headed your way! All our events in May

Learn how to leverage data found on the Dark Web to close deals and upsell to existing customers in a city near you!

We'll be attending all of the below events next month and we would love to speak with you face-to-face! Check out the list of events and promo codes to see where you can learn about expanding your cybersecurity offerings and increasing your recurring revenue.

All Our May Events: https://kaseyaconnect.com/


Kaseya Connect Global
May 6 - 9 | Las Vegas, NV
Join us in Sin City to discover new ideas and tools that you can use to build, sell, and influence the adoption of cyber technology to protect your customers.

IoTSSA Roadshow
May 14 | Columbus, OH 

IoT Security Services Association (IoTSSA) is a community of IT Channel Partners at the forefront of security knowledge, education and service delivery. Our Vice President of Business Development will be on-site to demonstrate how your clients' passwords are on the Dark Web -- and how to use that actionable knowledge to sell your security stack.

Register with promo code ID AGENT to get your free pass, a lifetime membership to Topgolf and free breakfast, lunch and happy hour reception.

CharTec UnHerd
May 14 - 15 | Austin, TX

This 2-day event gives MSPs like you the ability to get all the information you need in one place, personally connect with the top experts in the industry, form lifetime relationships that will help you year-round, and gain the confidence you need to succeed in your business.

ASCII Success Summit
May 15 - 16 | Charlotte, NC

This event is geared to help MSPs grow their business, offer additional services, help their customers transition to the cloud and increase monthly recurring revenue opportunities. Register now to find out why ID Agent is consistently awarded by ASCII attendees for Best Educational Presentation, Best Revenue Generator and Best Partner Involvement.

To take advantage of a free VIP package, use promo code IDAGENT when registering.

Datto Roadshow
May 16 | Dallas, TX

Join us for this showcase designed exclusively with MSPs in mind to learn how to take advantage of enterprise-grade technology and exchange with your peers about the best tools and resources to accelerate your business.

Datto Roadshow
May 30 | Washington D.C.

The Datto team is headed out on the road again to showcase their enterprise-grade technology developed for YOU, the MSP, and your SMB clients. At this half-day event, speak directly to your peers, learn about exciting product updates, and all of the new tools and resources available to you.

-----

:-)

Monday, April 22, 2019

Rayanne Delivers Again - Amazing Course on Positioning Your IT Firm for Growth or Sale

Rayanne Buchianico is consistently one of our most popular instructors. I just uploaded the handouts for Week One of her new course . . . and it looks amazing!

The course is

Position Your IT Firm for Growth or Sale 

It starts tomorrow (April 23rd). Here's a look at the handouts so far:


Our classes always excel with the number of handouts we have. But we rarely have 20+ pages of handouts on one day.

As you can imagine, the class hits the ground running! No wasting time here.

Rayanne Buchianico is an Accounting Professional and QuickBooks Advisor. Rayanne has been an MSP - managed service provider - for many years and advises MSPs on how to get the most out of their QuickBooks and PSA integrations.

This course includes five weeks of webinar classes with related handouts, assignments, and "office hours" with the instructor. It is intended for business owners and managers. It is particularly useful for the Owner or Operations Manager.

Course Info:

As your business matures, you want to take control of profits and your financial house. You invested the time to set up your chart of accounts, align income with COGS for easy measuring, and organize your reports and service desk. You have the information you need; this course teaches you how to use it.

Topics for this class include:


  • Create KPIs specific to your company
  • Benchmark against your peers
  • Detailed cash flow management and measure debt against income
  • Measure service-level profits and improve profitability
  • Identify red flags in your business, make changes before they become problems
  • Prepare your company for growth, sale or merger
  • Use margins to price your services for profit
  • Income Tax Planning and Projections
  • Action plans for success
  • ... And More!

Only $259




:-)

Tuesday, April 16, 2019

Position Your IT Firm for Growth or Sale - New Class Starts April 23rd

Position Your IT Firm for Growth or Sale

Taught by Rayanne Buchianico, Author and Coach

- Five Tuesdays - April 23 - May 21, 2019 -- Register Now

- All classes start a 9:00 AM Pacific

As your business matures, you want to take control of profits and your financial house. You invested the time to set up your chart of accounts, align income with COGS for easy measuring, and organize your reports and service desk. You have the information you need; this course teaches you how to use it.

This class provides unique content from a unique teacher! Rayanne is a managed service provider from Tampa, FL. She is also an accountant and an Intuit Certified ProAdvisor. In addition to her MSP business, Rayanne helps I.T. consultants to take control of their finances and understand their own business at a deeper level.

Topics for this class include:


  • Create KPIs specific to your company
  • Benchmark against your peers
  • Detailed cash flow management and measure debt against income
  • Measure service-level profits and improve profitability
  • Identify red flags in your business, make changes before they become problems
  • Prepare your company for growth, sale or merger
  • Use margins to price your services for profit
  • Income Tax Planning and Projections
  • Action plans for success

... And More!

Delivered by Rayanne Buchianico, Accounting Professional and QuickBooks Advisor. Rayanne has been an MSP - managed service provider - for many years and advises MSPs on how to get the most out of their QuickBooks and PSA integrations.

Includes five weeks of webinar classes with related handouts, assignments, and "office hours" with the instructor.

This course is intended for business owners and managers. It is particularly useful for the Owner or Operations Manager.






A Few Details . . .

  • Each course will be five one-hour webinars
  • There will be handouts and "homework" assignments
  • If you wish to receive feedback on your assignments, there will be instructor office hours
  • Class webinars will be recorded and made available to paid attendees only.
  • All calls start at 9:00 AM Pacific Time and again 4:00 PM Pacific Time

Questions? Email concierge@smallbizthoughts.com

Monday, April 15, 2019

Cloud Services in a Month - Presales Open!!!

Cloud Services in a Month - Status Update

Writing - Done ✅

Beta Reader feedback - Done ✅

Assigned to Professional proofreader - Done ✅

Assigned to Layout (interior) - Done ✅

Final cover - Due this week. Maybe today.

Indexing - Waiting on final layout

Kindle Edition - Waiting on all of the above

Printed Edition - Waiting on all of the above

Audio Edition - Waiting on all of the above

Belarusian language edition - Not anticipated for this work.


Pre-Order Now at SMB Books
Only $44.95
(Price goes to $49.95 on May 1st)


Notes

1. If you are a member of the Small Biz Thoughts Community, you will receive this book at no additional charge inside the Community.

2. You are a member of the Small Biz Thoughts Community if you've gone to SmallBizThoughts.org and paid to be a member. More details at bit.ly/sbtinfo.

We are in great shape to deliver this book in PDF format by the end of April.

-- -- --

Once again - Thank You to everyone who has supported me over the years. I trust you will find this book to be another tool in your tool set for the 2020's and beyond.


Pre-Order Now at SMB Books
Only $44.95
(Price goes to $49.95 on May 1st)

TOC:


Pre-Order Now at SMB Books


Reminder: Mother's Day is just around the corner!

:-)

Sunday, April 14, 2019

"Driverless" Lyft Report

If you follow me on Facebook, you may have seen that I signed up to try Lyft's Driverless Car experience in Las Vegas last week. Here's the report on that.

When I took my Lyft to the hotel in Vegas, I was offered the opportunity to use their "Driverless" option. That's in quotes because there are TWO technicians in the front seat. One is the driver and the other appears to be there to explain everything to the riders.

After a few regular Lyft rides, I was informed that the driverless option is only available from and to certain areas. Rides to and from airport are not eligible. I think I finally got the driverless option on day five - from the Fremont Street Experience to our hotel.

First thing I noticed: This is the ugliest BMW you will ever see.

Second: This is definitely a test environment. Massive display of digital information on the screen (you're not supposed to take pictures). As you can see, Aptiv is running the driverless test and data collection.

Third: No drinks allowed. As dude explained, the rear passengers are sitting on top of two super computers. I think we have different definitions of what that phrase means.

The Ride started with the driver (Jordan) actually driving the car. He wound around until we were well out of the Fremont Street craziness. Once we hit Las Vegas Blvd, he switched the car to driverless mode.

The car kept pace with traffic and smoothly stopped all by itself. NOTE: All the higher end BMWs do this. So nothing new there.

This car also started by itself when the lights turned green or traffic in front started to move. On the display, you could see indicators for whether there were cars on the left, right, and in human blind spots. Theoretically, it can change lanes by itself. We did not see that.

At one point, we were behind one of those mobile sign trucks. These are basically moving billboards. They go slower than normal traffic in order to maximize their visibility. Jordan didn't want to stay there, so he took control and changed lanes. That was the only "abrupt" move in the experience.

After a few minutes, the driverless control took over again.

When we got to our hotel, Jordan took over again and drove us to the hotel front door.

Observations: 

1) This is not much of a proof of concept. I know for a fact that I can buy a car off the lot that's more "driverless" than this experience.

2) Apparently, they have sensors embedded in street light controls all up and down LV Blvd. My assumption is that they are testing two way communication more than the actual driverless technology.

3) More than once, the explainer guy (who's name I did not catch) used the term Lidar, and explained that their cars will soon be able to communicate with one another as well as the traffic controls. So, once again, I suspect they are working on a bigger picture than simple driverless technology. Las Vegas is one of the most cutting edge "smart cities" and this could take them to a new level.

According to my Lyft app, this ride was 5.72 miles and took 31 minutes. If it had been a regular Lyft ride, I suspect we would have taken a different route. But their test is on LV Blvd.

My guess is that we were driverless about 2/3 of the time. It was perfectly safe. And not particularly cutting edge.

For those who think that driverless cars won't happen in your lifetime, please note how much money is being pumped into this stuff. There are many layers beyond the simple robotic control of the automobile. And companies are working on next-generation technologies that are complementary with driverless cars.

"The future is already here – it's just not evenly distributed." - William Gibson

:-)

Monday, April 08, 2019

Done - Cloud Services in a Month

Well, it's done!

Or at least the first 99%. The writing is done. Now on to the technical details.

Producing a book is about 50% creativity and 50% technical details and "all the little crap." As of this moment, the details and technical stuff has begun.

NOTE: If you are a member of the Small Biz Thoughts Community, you will receive this book at no additional charge inside the Community.

Here's the schedule at this point:

  •  My goal is to have the book available in PDF format by the end of April.
  • ith luck, it will be available in Kindle format (on Kindle) by the end of May.
  • If we're really, really luck, the book will be available in print by the end of May.
  • An audio book version will be out by the end of the year. That's all I'm going to promise.
Order before April 30th and we'll send you both the PDF and the paperback when they are available!
Order Now - only $39.95

Note: The price will go up to $44.95 on Tax Day (April 15th).
And the final price of $49.95 will be effective May 1st.

-- -- --

All community members will be able to download the PDF version of Cloud Services in a Month as soon as it's finished. I hope that's by the time of our Final Friday meeting. But I promise it will be done by the end of the month.

-- -- --

As always, I am very grateful to have a community that supports my efforts. I have every reason to believe this book will be successful

Thank you!

:-)

Tuesday, April 02, 2019

Update Your Org Chart with a Tech Admin

I'm working hard to finish my next book and just finished a chapter looking at staff requirements for IT consulting in the 2020s. It struck me that some of us have quietly slipped into relying on a type of employee that many people don't even know exists: The Tech Admin.

I think it's time for you to update your organizational chart to include this person. You'll need a job description. Eventually you'll use that to write a job ad. And that flows into your quarterly goals and quarterly evaluations.


I have long advocated that an administrative assistant be your first hire. Most people try to hire a technician first, thinking that they will pay for themselves the fastest. But an admin costs a lot less and frees up the owner a lot more.

An admin will be able to sort the mail, send out invoices, make deposits, prepare newsletters and marketing mailings, and a lot more. Basically, an admin will be able to take a bunch of $15/hour work away from the owner, allowing the owner to focus on $150/hour work!

So What's a Tech Admin? 

A Tech Admin is someone who does less of the office admin work and more of the technology-related work. For example, my tech admins update Wordpress sites, edit videos, clean audio recordings, tweak my ClickFunnel pages, manage my social media reposting, and even create some graphics.

The defining factor: They embrace technology and can do a wide variety of tech-related tasks. As a rule, they have training in all the standard "admin" skills such as Word, Excel, and QuickBooks. But they have also learned Photoshop, WordPress, and other basic technology.

A Tech Admin will probably never become a technician in your service department. But she will be able to edit video and post it to your YouTube channel, manage your ConstantContact database, managed your Social Media presence, set up all of your clients on Hosted Exchange Mailboxes, create all those VOIP auto attendants, manage all client accounts in [Sherweb, Intermedia, Rackspace, AppRiver, etc.].

A Tech Admin is an administrative assistant who is not afraid of technology and would rather manage your cloud-based services than type your letters. It's someone who will do amazing things for your company in the $15 - $25 per hour range, and will be more productive than a technician at these things.

As our businesses have morphed, we have turned over some very basic administrative jobs to technicians and service managers. These really need to be done by a Tech Admin - someone dedicated to this kind of work. You will save money and get a better job in the long run.

There is nothing technical about setting up Office 365, cloud storage, anti-virus, spam filtering, and many other cloud services. Let the technicians install Office, configure the storage, deploy the AV, and set up the filtering. But don't pay technicians to do administrative work.


Where Do You Find a Tech Admin?

This is surprisingly easy. Start with a VA - virtual assistant. As we've been training technicians to do administrative chores, the average virtual assistant has been learning that the best jobs for them are all those chores with a technical component. For about ten years, a type of VA called a Techie VA has emerged.

Virtually all VA's you find via Google search or on Upwork (www.upwork.com) are actually Tech Admins. So while you've been busy doing what you do for a living, a whole industry has popped up that is ready to take over a lot of your work - and do a better, faster job than your current staff.

You can also "grow your own" Tech Admin, but that's going to take more of your time. You'll need to find someone looking for an admin job who has a lot of technical aptitude. You will probably be able to find someone closer to that $15/hr range. But you'll need to train them on a lot of the technical stuff.

For many technology companies, it's probably better to find a VA who already does a lot of technical stuff and is willing to learn your specific routines. If you don't have good, documented processes, this is an employee who will help you move in that direction. Expect to pay closer to the $25/hr range. Also expect to commit to ten or twenty hours a week - or prepay for ten or twenty hours at a time.

If you really need someone in-house because they need to do other chores around the office, you will probably need to plan on more training. If you are ready to turn over tasks to remote assistants, there will be less technical training.

Either way, expect to add the Tech Admin slot to your org chart. Whether you do it sooner or later, I promise you this slot will be part of your org chart eventually. I recommend you jump in now.

:-)

Thursday, March 28, 2019

Erick Simpson's Best Books and Training - Now at SMB Books!

I am extremely pleased to announce that we have made a deal with Erick Simpson - one of the founders of the Managed Services business model - to distribute his best books and training materials over at SMB Books.

In fact, we have a special section just for Erick's Stuff!

AND we've got a special new price. Each of these books is currently available from us at only $39.95. And the bundle of all four is only $139.95!

Here's what we've got:

Guide to a Successful Managed Services Practice - What Every SMB IT Service Provider Should Know

The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization's value. Leverage Erick Simpson's successful Managed Services concepts.


Best I.T. Sales & Marketing Book Ever! - Selling and Marketing Managed Services

Following up on the success of The Guide to a Successful Managed Services Practice - What Every SMB IT Service Provider Should Know...; the definitive book on transitioning a reactive IT business model to proactively-delivered Managed Services, Erick Simpson's The Best I.T. Sales & Marketing BOOK EVER! focuses squarely on one of the most challenging aspects of running a successful I.T. practice - growing through effective sales and marketing.


Best I.T. Service Delivery Book Ever! Hardware Warranty, Break-Fix, Professional and Managed Services

The third publication in Erick Simpson's best-selling Managed Services Series, The Best I.T. Service Delivery BOOK EVER! covers all aspects of delivering I.T. and technical services to end-customers through 4 types of service delivery models Hardware Warranty, Break-Fix, Professional and Managed Services. This comprehensive resource details best practices for service delivery, including a description of each service model and strategies for maintaining or maximizing each model, as well as migrating from one service model to another.


Best NOC and Service Desk Operations BOOK EVER! For Managed Services

The Best NOC and Service Desk Operations BOOK EVER! reveals how to build, staff and maintain a NOC and Service Desk effectively and profitably, along with best practices and techniques to increase efficiencies and net profits for these critical business service delivery business units.


Erick Simpson is the co-founder of one of the first "Pure Play" MSPs in the industry, and creator of the MSP Mastered™ Methodology for Managed Services business performance improvement.

He is a strategic technology business growth and transformation specialist and one of the most prolific, recognized and sought-after business improvement and transformation experts, authors and speakers in the industry.

Erick has contributed to numerous industry publications and events and authored over 40 business improvement best practice guides and 4 best-selling books.

With over 30 years of experience in the IT industry as an Enterprise CIO, MSP, Strategic Coach and
Consultant, Erick is a Business Process Improvement Expert with hundreds of successful IT Solution
Provider, MSP, Cloud and Security practice business transformation consulting engagement outcomes.

Visit the Erick Simpson Page at Small Biz Thoughts!

And learn more about Erick and his services at www.ericksimpson.com.

:-)

Wednesday, March 27, 2019

Join me at Sherweb Accelerate 2019 - October 10-11

Just got an email announcing Accelerate 2019. Here's the skinny:


Are you looking for new and competitive ways to grow your cloud business? Join us at ACCELERATE 2019, SherWeb’s annual cloud summit. This two-day event is being held on October 10-11, 2019 at the DoubleTree By Hilton Hotel in downtown Montreal.


5 Reasons to Attend:

• Hear key thought leaders, business and IT professionals share their industry insights

• Dive deep into sales and marketing strategies, emerging trends and challenges shaping the IT industry

• Explore IaaS, UCaaS, Cloud PBX, Office 365 bundling and more, and learn how to build your best offer around your managed services

• Expand your business network and go one-on-one with SherWeb experts

• Have fun in the beautiful city of Montreal

This is where you want to be for meaningful learning, networking and growth.

Register before May 17 and save $400 on your registration fees!

The SherWeb Cloud Summit is open to all, whether you are a SherWeb partner or not.

Official Site:

http://info.sherweb.com/accelerate.html

:-)

Monday, March 25, 2019

New Mini Class April 10th: Build an Excellent Client Onboarding Process

3-part mini class: Build an Excellent Client Onboarding Process

The 3-part mini classes over at Small Biz Thoughts have been very popular. In fact, the most popular so far has been on building a great employee onboarding process. So I thought perhaps you'd love one on creating a great Client Onboarding Process.

As always, this class is 100% FREE to Small Biz Thoughts Community Members and only $99 for non-members.

What could be better than adding a new client? Doing it consistently the same every time, building your culture, and setting a very high standard for your new relationship! That's what an onboarding process does for your company.

Any of us can set up a new workstation - but we would each do it a little differently. In the same way, each of us can onboard a new client a little differently from the rest of us. The problem is that we sometimes set up our own clients differently each time.

We don't control the experience.

That means we don't control the effect of a new client on our culture, nor the client experience and expectations going forward. If you want to create consistent high quality, a process is the answer! You can't control people, but you can control your processes.

Class includes a detailed Client Onboarding Checklist that you can customize for your clients and your business.

– – –

Client Onboarding Process Class – Instructor: Karl W. Palachuk

– Three Days: April 10, 17, 24

– All classes are recorded
– All classes start at 9:00 AM Pacific
– Classes are generally 30-60 minutes
– Includes a GREAT Client Onboarding Checklist for Managed Services, Cloud Services, or Break/Fix

Register Now - only $99


This class is FREE for Small Biz Thoughts Community. Community members.

$99 for non-members.

Members: Click Here to Register Free

Non-Members: Add this item to your cart.

Note: This class is only $99 here. This is a live class. Once it is finished, it will only be available at no additional charge to members of the Small Biz Thoughts Community. More info here: bit.ly/sbtinfo.

:-)


Thursday, March 21, 2019

Webinar: How to Thrive Amid the M&A Frenzy

I am VERY excited about this webinar (and whitepaper) in association with IT Glue.

March 28th
9AM Pacific / 12 Noon Eastern.

Register Now


How does the current merger and acquisition (M&A) frenzy affect your business? Regardless of which side of the action you’re on, there are various opportunities at hand for you to take advantage of in order to build a thriving business.

To learn how you can avoid getting caught up in market pressures, join our webinar featuring IT Glue’s VP of Product, Luis Giraldo, and me. This is your opportunity to gain a new perspective on M&A, alongside techniques and strategies for running an efficient business regardless of what your competitors are up to.



Register to tune in live!

(Or to get the recording.)

Bonus: Attend the webinar LIVE to gain exclusive access to the official M&A Frenzy Whitepaper.

- - - - -

Are you interested in being a buyer? A seller? Just staying out of the way and focusing on your business? Whichever you choose, we think you'll love this webinar. We cover what goes on in an M&A deal, and how it affects you - even if you're just trying to survive during this period of "frenzy."

During this webinar we’ll tackle:

  • M&A is hot! 
  • What exactly does that mean for your MSP?
  • Opportunities you might be missing due to the M&A frenzy
  • Other means of driving profit: did you know documentation is profitable?
  • How to compete when some companies are not trying to make a profit
  • Survival techniques (SOPs and Culture)

Plus lots of time for Q&A.

Register Now - Free

:-)

Tuesday, March 19, 2019

A Note to Our Friends in the UK and EU about Brexit and Our Supply Chain

I feel absurdly "corporate" having to write this notice. I will repeat it in my newsletter.

This note applies to all our our friends in the European Union and, to a lesser extent, the UK.

If the British Parliament does nothing, Britain will "crash out" of the EU on March 31st. As a result, our printers and shippers will be governed (to the best of our knowledge) by the trade rules of the World Trade Organisation.

Of course, any agreements or individual rules or laws by any affected nation will supersede the WTO rules. Right now, we are proceeding as if there will be no change and that Britain will Brexit with a crash.

To the best of our knowledge, here's how Brexit will affect book purchases from Small Biz Thoughts and SMB Books (www.smbbooks.com):


If you are in the UK:

- If you order directly from us, we will print books in England and ship them within England. We do not know how shipping prices will be affected, but book delivery will continue as normal. Expect delays at least through the end of April.

- If you order from Amazon or other online stores: You should see no changes, although there may be delays as Amazon and others determine their supply chain changes. Our best guess is that book delivery will continue as normal.  Expect delays at least through the end of April.


If you are in the rest of the EU:

- If you order directly from us, we will print books in Germany and ship them within the EU. We do not know how shipping prices will be affected, but book delivery will continue as normal. Expect delays at least through the end of April.

- If you order from Amazon or other online stores: You should see no changes, although there may be delays as Amazon and others determine their supply chain changes. Our best guess is that book delivery will continue as normal. Expect delays at least through the end of April.


Supply Chain Note

Wherever books are printed, our attempt will always be to minimize taxes and import fees. Having said that, paper, ink, glue, and other materials related to book production may cross international boundaries more than once in the production of books.

As a result, the cost of production will be affected. Supply chains may move, affecting costs again. In the best case scenario, we expect the changes to come in waves as various pieces of the supply chain figure out the best processes for supplying quality merchandise at a reasonable price.

We are in the odd position of having no control over any piece of the production except the final cost. So . . .


We Are Freezing Prices

We will probably lose money on certain purchases during the transition to a more stable business environment, but we simply cannot change prices every week in response to whatever is going on in the market. 

Therefore, we are freezing prices on all books in the EU and UK until everything settles down. I expect this will be at least four or five months. 

Once we believe things have settled down and we know what our new cost of production and shipping will be, we will adjust prices. In a perfect world, they will stay the same. But I certainly can't promise that.

Note also that we have no control over Amazon's pricing or shipping policies. Freezing our pricing at the print level affects one piece of their pricing model. Everything else is in just as much flux as the rest of the supply chain.


Consider an E-Book

Whether it's Kindle, Audible, or a PDF from our web site, please consider an electronic version of the book. While some taxes for online purchase might change, the product will remain exactly the same, and delivery will continue to be instantaneous.

As always, I thank you for your support over the years. This is just another little bump along the way.

If I can ever be of assistance, please let me know.

Cheers to all!
- Karl W. Palachuk
- President, Great Little Book Publishing Co., Inc. 
   dba Small Biz Thoughts

:-)

Saturday, March 16, 2019

Never Lose Money on a Project Again - Class Starts March 19th

Highly Successful Project Management

Taught by Karl W. Palachuk, Author and Coach

- Five Tuesdays - March 19 - April 16, 2019 -- Register Now!

- All classes start a 9:00 AM Pacific

This course will cover the most important aspects of project management for small business. It is intended for computer consultants, VARs, and managed service providers. Whether you sell projects on a Time-and-Materials basis or flat fee, it is critical to manage them successfully. Successful projects are more than simply profitable. Successful projects make you look good. They make the client more productive and potentially more profitable. They help you build a positive relationship.

Tuition includes the book in PDF format along with all associated downloads.

This course is intended for consultants who are new to project management as well as those who have been running projects for years and would like to take a serious step up to a the next level of professionalism and profitability.

This is an intensive webinar course over a five week period. All assignments are voluntary, of course. But if you want feedback on assignments, please complete assignments during this course and email them to the instructor.

Topics to be presented include:


  • Different kinds of project management; What’s best for this job?
  • Tools to Use for managing your projects
  • Documentation at all stages
  •  - Pre-Discovery Process
  •  - The Discovery Process
  •  - Documentation and Communication
  • After the Project
  • Checklists of all kinds
  • Project Planning, Quoting, and Selling
  • Why Projects Go Wrong
  • The Scope is Everything
  • Closed Loop Project Management
  • How an Ant Eats an Elephant
  • Managing Projects in Your PSA
  • Microsoft Project
  • Client Training
  • The Evaluation Process
  • Managing Time / Managing Employees
  • Outsourcing Options
  • Creating Repeatable, Successful Projects
  • Building an Action Plan that works



Overview of the Course

  • Week One:     Introduction / Setting the Stage
  • Week Two:     Project Planning, Quoting, Selling
  • Week Three:   Closed Loop Execution
  • Week Four:     Repeatable Success
  • Week Five:      Implementing Your PM Process


Includes five weeks of webinar classes with related handouts, assignments, and "office hours" with the instructor.

This course is intended for business owners and managers. It is particularly useful for the Service Manager or Operations Manager.

Only $259




A Few Details . . .

  • Each course will be five one-hour webinars 
  • There will be handouts and "homework" assignments
  • If you wish to receive feedback on your assignments, there will be instructor office hours
  • Class calls will be recorded and made available to paid attendees only.
  • All calls start at 9:00 AM Pacific Time

Questions? Email sales@smallbizthoughts.com 

Friday, March 15, 2019

Six-Part Video Series - Tune Up Your Service Board

Just finished posting part six of a six-part series on tuning up your service board.

Here's a quick summary:

Part 1 = How Tickets Get Into the System

Part 2 = Creating the Most Useful View of Your Board

Part 3 = The Flow of Tickets Based on Statuses

Part 4 = How to Make Sure Tickets Don't Get Lost

Part 5 = Make Sure Ticket Are Closed - Properly

Part 6 = Once Your Board is Set up Properly, You Need 
Processes to Keep it Working


Theoretically, YouTube will play each of these in order if you start with the first one. But I can't guarantee what they do, so here's the whole series you can click on individually.

Many people buy a service board and then don't get the amazing value they could - and often for some very simple reasons. They might have too many statuses to choose from, the flow of tickets through their system is poorly defined, or they don't have good practices to make sure it all works properly.

No software will make your company run more smoothly unless you configure it, fine-tune it, and keep an eye on your processes. So don't just invest in the software: Invest in your process as well.


Video #1:


As always, feedback is welcome.

:-)

Friday, March 01, 2019

Move Yourself and Your Clients to Managed Service – 3 Week Mini Class

This post is for everyone who is having trouble getting your break/fix clients over to managed service.

I did a webinar yesterday with Zyxel and LOTS of people had questions, including several on this exact question. How do I get my break/fix client to sign a managed service contract??? 

I also just completed a "Community Meeting" in my membership community last week in which we spent time on this very topic.

So I've decided to create a 3-part mini class on moving YOU and your clients to managed services. This class is 100% focused on getting you and your clients into the managed service model.

Please note: You have to change. You can't ask your client to change but keep giving them old stuff. If they're happy now, why would they change?

There are several reasons that B/F clients don't want to sign your managed service deal.

First of all, there are many myths about managed services. What it is. What it means. What's included. etc.

Second, many IT consultants aren’t really offering managed services. They are trying to shift the invoicing model without shifting the business model.

And third, it’s almost impossible to move clients directly from break/fix to managed services.

There are lots of smaller reasons. But those are the main ones.

In this class, we will:
  • Debunk the myths of break/fix and managed services
  • Show you (and help you calculate for yourself) why break fix will keep you struggling
  • Define very clearly what we mean by managed services
  • Lay out a maintenance program that makes sense to B/F clients
  • Show you the “Managed Services Two-Step” that moves YOU from B/F to to managed services
  • Show you the “Managed Services Two-Step” that moves your clients from B/F to managed services
And of course, we’ll have homework that will help you move in the right direction AND lots of time for questions.

– – –

B/F to MS Mini Class – Instructor: Karl W. Palachuk
– Three Days: March 11, 18, and 25

– All classes are recorded

– Classes are generally 30-60 minutes

This class is FREE for Small Biz Thoughts Community members.
Only $99 for non-members - still a great deal!



Tuesday, February 26, 2019

Mini-Microsoft Inspire Inspired Event: IAMCP Party - SoCal

My friends in the SoCal IAMCP (International Association of Microsoft Certified Professionals [or something like that]) are holding a big party - and you're invited.

The SoCal chapter is the largest and probably the most active IAMCP chapter. Among their regulars is Justin Slagle from Microsoft. And they've decided to put on a major Microsoft event.

October 24th
Irvine, CA

Info and registration at: iamcpparty.com


My friend Reza described this event as a "mini-Microsoft Inspire type of event."

Speakers include big time Microsoft  execs such as


  • Gavriella Schuster -Worldwide Corporate Vice President, Microsoft
  • Brent Combest - US General Manager, Microsoft
  • Beth Cavanaugh - National Partner Sales Director, Microsoft


. . . plus many other great speakers.


Oh yeah. They're also giving away a Car (Robin Robin’s style)!

If you register in the next few days (by the end of February) using code IAMCP49, you will save $200 from the listed attendee price.

The base price is only $249. But you'll bring that down to $49 if you register NOW.

More info at https://iamcpparty.com.

:-)

Tuesday, February 19, 2019

It's Not Too Late to Move from Break/Fix to MSP - Webinar Feb. 28th

Join me.

If you've been on the fence for years, I'll bet that hurts a lot. Let us help.

Free Webinar: Move from Break/Fix to MSP - Feb 28th

It is absolutely NOT too late to become a Managed Service Provider!

Join me February 28th at 11 AM Pacific for a free webinar on making the move to managed service.


Join me and Zyxel for a free webinar on making the move to managed service.

Register Now

Making the move from “break/fix” customer support to a service contract model is a way to increase profit and improve customer relationships. In this webinar, I show you how to make the move from Break/Fix to Managed Services.

All attendees will receive a copy of my book Managed Services in a Month as well as my new condensed 10 page guide. And, every attendee will receive a $10 Amazon gift card. Plus one lucky attendee will win a $1,000 gift card!

Zyxel has some pretty cool new products, and we'll also learn about Zyxel's Nebula Cloud Management Solution from Shawn Rogers, Market Development Manager for Zyxel Communications, Inc.

Please join us for a great event!



:-)

Tuesday, February 12, 2019

CompTIA Webinar - The Gap: Women in Cybersecurity - Feb 19th

I am registered. You should check it out!

Got a note from Kathleen over at Comptia:
"The apprenticeship programs from the Dept of Labor are a great resource for our community and the IT security community to leverage. If you are looking to hire tech talent, especially in cybersecurity, then you need to hear this information." 

The Gap: Women in Cybersecurity
February 19, 2019 1:00 PM
1pm Ct / 2pm ET

Participants can register herehttps://www.comptia.org/events/view/the-gap-women-in-cybersecurity

Opportunities abound in the cybersecurity arena yet only 14 percent of the current U.S. workforce in cybersecurity is female. We will review the current state of the gender gap in cybersecurity and hear from Jennifer Carlson with the US Department of Labor to discuss how to get more women into this field through apprenticeship programs.

During this webinar we will review how to begin an apprenticeship program, how to increase the visibility of your current program, and how to engage with programs that are available today. Don’t miss out on this informative and educational session that is designed to shine the light on the gender gap in IT security and how you can be part of the solution.

Participants can register here: https://www.comptia.org/events/view/the-gap-women-in-cybersecurity

Side note: This will be a topic of discussion at the joint AWIT/IT Security meeting at the Comptia Community Forums in March. (AWIT = Advancing Women in IT.)

See you there.

:-)

Saturday, February 09, 2019

Live in Atlanta - Making Money in 2019! - March 5th

Live in-person meeting of the Small Biz Thoughts Community

Unique content, not available anywhere else.

Only $99  for non-members! (Free to members)

We are not holding “Roadshows” in 2019. Instead, we are holding a handful of Community Meetings. These are meetings filled with content and 100% focused on improving your IT Consulting business.

Each meeting starts with a keynote presentation by me. After that, we will enjoy content from several special guests, including Amy Babinchak, Harry Brelsford, Jennifer Fields, Joshua Liberman, Amy Luby, Manuel Palachuk, Erick Simpson, and others.

Topic:
Making Money in 2019

Details on the SMB Roadshow web site.

Don’t be left behind.

Members – Please register so we have an accurate count. You’ll find a code in the SBT Community Forums (Karl’s Korner / Freebies, Deals, etc.) that takes the price from $99 to Free.

Community Members: Grab your discount code here.

Everyone: Atlanta – March 5th – Register here

Watch the Invitation Video!




Register now – in Association with ChannelPro.
Your registration includes FREE access to the ChannelPro SMB Forum March 6th!

AGENDA
8:30 AM Gather and Networking
9:00 AM – The day begins!


  • Karl’s Keynote – Welcome to the Exponential Century
  • Amy Babinchak – Technical Skillsets You Need for the 2020’s
  • Manuel Palachuk – Agile – The New Method and Metrics For Service Delivery
  • Jennifer Fields – Power Marketing – List Building, Telemarketing, and Implementation
  • Harry Brelsford – Five Steps to Implementing Analytics in an MSP Practice
  • Erick Simpson – Get a Grip on Your Business
  • Community Leaders Panel / Community Meeting


We plan to finish around 5 PM.

NOTE: There’s a ChannelPro cocktail reception afterward.


Meeting Space Info:
Atlanta Marriott Century Center/Emory Area
2000 Century Boulevard NE
Atlanta, GA 30345

Gather at 8:30 AM for registration and networking. Seminar starts at 9:00 AM sharp!

:-)