Monday, December 31, 2018

The Concept of "Team" in the Gig Economy

As the New Year rolls over to the new year, I am struck by the amazing team I work with.

I also had an amazing team ten years ago, but it was very different. Back then, my team consisted of twelve people and about half a million dollars in payroll. I had an office staff, technicians, graphics designer, dedicated programmer, and lots of administrative assistants.

Fifteen years before that, I managed a team of more than twenty-five people, broken into three primary responsibility roles. Each individual team consisted of specialists who excelled at one thing

Today I have one employee on payroll. My administrative assistants are outsourced. I work with two accountants, both outsourced. I have two web programmers and two graphics people - both outsourced. When needed, I hire specialty programmers, voice over talent, layout designers, and UI designers. And, of course, I outsource some instructors for our five-week classes.

Today my team is about . . . twelve people. But total expenses and payroll are under $50,000.

I also have a life coach, who doesn't "work for me" per se. But she helps me make good decisions.

Finally, I have three different unofficial advisory boards in the mastermind groups I belong to. These are all unpaid. But we help each other out, keep each other in line with our stated goals, and brainstorm about the future.

I loved the days when I saw my team every day. I loved walking into the office with a new scheme to change the business or develop a new product. Work would be delegated quickly and everyone buzzed around making stuff happen. And my team loved being my team. It was a great time.

Today I am probably more productive and certainly more "lean" than ever. Most members of my current team have never met each other in real life. In fact, there's a few *I've* never met in real life. But it works.

It's important to think of your team as a team - whether they're local or remote. You need to conceptualize them as a team in order to maintain a picture of the Big Picture. You also need to recognize that most members of your remote team don't see themselves that way. They see you as a client and only know your business in terms of your interaction with them.

You need this centralized vision in order to maintain your branding to the outside world. And choosing outsourced resources is just as important as choosing employees. You need to remember to hire based on your overall culture and fit with the branding you want the rest of the world to see.

I firmly believe that most IT consultants will find themselves down-sizing their teams while taking on more clients in the years ahead. We really are the masters of automation, if we choose to be.

If you haven't broken out of a business model that emerged fifty years ago, maybe 2019 is the year to consider how "else" you can run your business.

:-)

Sunday, December 23, 2018

Mark Your Calendar for My 10th Annual State of the Nation Address for SMB IT

Mark Your Calendar for My 10th Annual State of the Nation Address for SMB IT Professionals


January 16th, 2019
9:00 AM Pacific Time

Register here.
Free of course.

No politics. Just a quick look at 2018, 2019, and some advice for moving ahead.

- - - - -

For those of you who missed the first nine years . . .

This is a webinar focused on YOU and on our industry.

I give my summary of the year just passed and my ideas for what we face in the year ahead.

After that, I present a 100% business-focused discussion of the challenges and opportunities in the year to come.

2018 was a great year for small business IT. On one hand, 2019 looks like it will start with some economic turbulence. On the other hand, there's a vast amount of opportunity in emerging technologies.

As I look forward to the year ahead, I am committed to helping IT service providers build successful businesses that look to the future of technology and guarantee their success moving forward.

I've mentioned in recent presentations that I wish was ten years old again. There's more opportunity in technology today than at any time in the last hundred years! To take advantage of it, you need to embrace some new business techniques and abandon some strategies that have been very successful in the past.

It's time to leave the past in the past.

I am going to focus on the most important things you need to do to build a profitable business - and lock in a very successful 2019!

Join Me!


10th Annual State of the Nation Address for SMB IT Professionals
January 16th, 2019
9:00 AM Pacific Time

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Saturday, December 22, 2018

New 3-week Class: Tune Up Your Employee Onboarding Process

Employee Onboarding – Mini Class

Want a great way to kick off the new year? Tune up you employee onboarding process.

Many companies don’t have a formal employee onboarding process. Why do you need one? Well, for starters, it makes you look more professional to potential employees and new employees. It also gives them confidence that your company is legit. After all, if you fumble around and don’t seem to know what you’re doing, that might scare off a lot of good people.

We’re in an interesting environment right now. Almost any employee you hire will have come from another managed service business. They will probably know about ticketing, PSAs, remote monitoring, and even standard operating procedures. So if your onboarding process is sloppy or haphazard, you’ll have a tough time keeping new employees. Remember – first impressions are very powerful.

Most importantly, a good onboarding process helps you get the best out of your employee “investment.” It takes a lot of time and effort to hire the right person. You might as get your money’s worth.
A smooth onboarding will promote you company culture, build your team, and prepare your new employees to get to work faster.

And, let’s be honest, a simple checklist can go a long way to make sure you did everything the right way with regard to taxes, payroll, employment laws, and all the other “stuff” you need to take care of.
Even if you have some kind of employee onboarding process, it might be time for a tune-up. Join us for this three-session mini class that’s guaranteed to be full of tips and tricks you can put to work right away!

And of course we’ll answer all your questions.

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Tune Up Employee Onboarding Process – Instructor: Karl W. Palachuk
– Three Days: January 9, 23, 30 (2019)

– Note: No class January 16th due to my Annual State of the Nation address.

– All classes start a 9:00 AM Pacific
– All classes are recorded
– Classes are generally 30-60 minutes

This class is FREE for Small Biz Thoughts Community members. Members: Go to the Classes section and check out the Tune Up Your YouTube mini-class. Follow instructions to register for the webinar portion of the class.
:-)

Join Me for one (or more) of the 2019 ChannelPro SMB Forums!

ChannelPro will hold events in FIVE cities next year. I plan to be at all of them.



A free, live event in a city near you!

RESERVE YOUR SEAT TODAY!



Who Should Attend?  
  Local area IT integrators, consultants and Managed Service Providers

Why Attend?  
  The ChannelPro 2019 SMB Forum features an all-star cast of top industry experts, a unique interactive format that puts you in direct conversation with them, and a fast-paced, information-packed agenda covering topics you care about:

Sales Tip Shootout!—Which sales expert is the best of the best? Decide for yourself as three leading sales consultants vie for your votes while providing concrete advice on challenges that channel pros face every day, from landing appointments and overcoming objections to cross-selling services and beyond.

Peer to Peer: Winning in Cybersecurity—Join ChannelPro's Colleen Frye as she talks one-to-one with three of your channel pro peers about proven best practices for launching a security practice, selling security services, and more.

IoT Playbook: Getting Started in the Internet of Things—If you're like most channel pros, you know how big the Internet of Things will soon be but don't know how to make your way into that market. We've got the answers you're looking for!In these three fast and furious mini-sessions, IoT authority Benson Chan will offer actionable advice on what services to start with, the skills you'll need to deliver those services, and the most successful techniques for finding prospects and closing deals.

MSP Pain Point Clinic: Having trouble getting your pricing right, hiring good technicians, or getting your clients to pay on time? Managed services consultants Karl and Manuel Palachuk have the cures you need to those and other operational pain points. Join them as they help members of our audience tackle real-world business challenges live and on stage!

Hardware Tech Trends: Let ChannelPro's Matt Whitlock take you on tour of the latest trends in SMB hardware while you explore a selection of this year's hottest new laptops, tablets, and more.
Get Ready for Managed Everything—If endpoint management and cloud-based email are the only subscription-priced services you offer, you're missing out on a wide world of additional as-a-service recurring revenue opportunities. Our panel of experienced MSPs will prove it too in this fast-paced panel discussion of real-world opportunities in hardware-as-a-service, communications-as-a-service, disaster recovery-as-a-service, and other cloud and non-cloud solutions.

GEAR AND CASH GIVEAWAYS

And more!

If you're looking to break into managed IT services, or to grow your IT business to the next level, this event is perfect for you. The event is free to IT pros, and you are encouraged to bring your staff with you so you can all benefit from the learning and networking during the event.

Reserve your seat today!

- March 6 in Atlanta

- May 2 in Chicago

- September 5 in San Jose

- October 3 in Toronto

November 6 in Newark
 
My brother and I are planning a really fun and educational presentation. Join us!

:-)

Thursday, December 20, 2018

Binge Watch: 6-Episode Series on Making More Money with Take Control

Well, another big project is "in the can" as we posted the final video podcast in a series today.


Today's podcast over at SMB Community Podcast is: Go To Market with Remote Support Service.

This SMB Community Podcast is the sixth in a six-part series on improving your business and making more money with SolarWinds MSP's "Take Control" product, featuring Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP.

Dave makes an excellent point that you can move away from fear-based selling that is so common with security products. With Take Control, you can engage clients and prospects with a product that they’ll want to buy. As Dave says, no one likes to be sold, but people love to buy! Show them a cool tool that they will want to have in their company. It’s a great way to get started with SolarWinds Take Control!

If you haven’t seen the entire six-part series, you can binge watch today at SMB Community Podcast.

Podcasts in this series include:

1. What to Look for In a Remote Support Tool

2. Making Money – Break Fix vs. Managed Services

3. Implementing Your Cloud Services Bundle

4. Take Control – A New Hope for Security

5. Manage the Customer Experience/Manage the Customer Relationship

6. Remote Control as the Ultimate Sales Tool

:-)



ASCII Announces Keynote Speakers and Content for 2019 ASCII IT Success Summits

Woot!

My friends at ASCII asked me to pass this along.

Note: All of these event dates are in my weekly newsletter calendar. Now you know who the speakers are:

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Keynote Speakers and Content Announced for 2019 ASCII IT Success Summits

Bethesda, Maryland – December 20, 2018 -- The ASCII Group, the leading and oldest membership-based community of independent North American MSPs, VARs and solution providers, is pleased to announce the line-up of speakers for its 2019 North American ASCII IT Success Summits. The agenda for the Summits reflects an enhanced focus on education, providing attendees with strategies and best practices on how to grow their IT companies while best servicing their customer base. The events will be highlighted by more MSP-led education sessions and speakers in 2019, bringing even more value to attendees.

Keynote Speaker - Adam Steltzner, Technology Is Not the Obstacle: Described as “Einstein brilliance meets Johnny Cash cool”, Adam Steltzner helps companies harness the power of curiosity to spark innovation and collaborative leadership across their entire organization. From aspiring rock star going nowhere fast to a history-making PhD rocket scientist, Adam Steltzner is recognized as one of NASA’s leading – and most unique – innovators. For nearly a decade, Adam led and inspired the breakthrough team that invented the ingenious “sky crane” landing system that so spectacularly landed the Mars Rover, Curiosity, on the Martian surface 300,000,000 miles from Earth in 2012. Next, Adam will lead NASA’s Mars 2020 Project that will gather core samples of Mars for scientific discovery.

Additional MSP peer education speakers include:
Leo Bletnitsky, LBA Networking - MSP Merger Concerns? Learn What NOT to Do!
Mergers and acquisitions are one way to fuel growth but you need to tread lightly. Much of what is being touted when evaluating partnerships is numbers, but there is so much more to it. This session will detail specific questions you need to ask as part of any merger or acquisition evaluation. Leo has been involved in two mergers in his career – one was incredibly successful and the other failed miserably. With nearly 25 years in the IT industry, the lessons learned will certainly help your next business evaluation.

Robert Boles, BLOKWORX - Security Business Service Transformation
Our industry continually adapts, and as we have evolved into a managed services provider role, the ability for each of us to offer deeper levels of service as it relates to cyber-security will become the standard in the near future. How can MSPs make this transition into a Managed Security Services Provider (MSSP) role and effectively present the value to their clients. With over 20 years in providing IT services, fellow member, Robert Boles has successfully made this business transformation.  This session will help define, deliver and breakdown different strategies on how MSPs can successfully make this transition.

Rayanne Buchianico, ABC Solutions - Key Financial Red Flags MSPs Miss
Rayanne has been working with MSPs for over 15 years, helping them gain better clarity on their finances. With so many moving parts and constant change in our industry, it’s hard for MSPs to stay focused on the financial side of their businesses. By leveraging key MSP “sanity check points”, you can quickly see if there is a problem that needs investigating in your business. The session will help you better understand how balance sheet accounts work with the P&L and provide valuable insight into your business and key metrics you should be tracking.

Angel Rojas, DataCorps Technology Solutions - Approaching the Home Services Market: HVAC/Plumbing/Electrical

With a US market size of $60 billion, there is a healthy amount of money to be made in this vertical. In this session, we’ll cover the keys to serving the Home Services Market. It might seem trivial, but HVAC, plumbing and electrical companies have unique needs that, if not understood ahead of time, will absolutely kill the deal after the fact. When approaching this market, you need to be prepared and understand what is unique about it. DataCorps has had great success with the home services vertical and enjoys a niche in this industry that is made up of excellent, great-fit, value-oriented clients.

The Success Summits are the leading conference in the channel, and bring together over 1,500 IT solution providers and MSPs, innovative technology vendors, and key industry thought leaders in a two-day format. With nine events across the U.S. and Canada, the series will focus on areas that will help MSPs advance and move their businesses forward through the power of community and its offerings.

“As ASCII celebrates its 35th anniversary, we are proud to provide an environment where MSPs can learn from each other, discover new ways to leverage technology, and network with leading channel vendors,” said Jerry Koutavas, President, The ASCII Group.  “Members leave the events with new ideas to grow their business and new partnerships with today's top vendors.”

The Summit series is designed for qualified industry IT professionals, and is targeted towards those looking to increase revenue and enhance their current business model. MSPs and solution providers interested in attending the Summits can visit www.asciievents.com.

For more information, follow ASCII on Twitter @asciigroup and #ASCIISUCCESS.

About The ASCII Group, Inc:

The ASCII Group is the premier community of North American MSPs, VARs and solution providers. The group has over 1,300 members located throughout the U.S. and Canada, and membership encompasses everyone from credentialed MSPs serving the SMB community to multi-location solution providers with a national and international reach. Founded in 1984, ASCII provides services to members including leveraged purchasing programs, education and training, marketing assistance, extensive peer interaction and more.  ASCII works with a vibrant ecosystem of major technology vendors that complement the ASCII community and support the mission of helping MSPs and VARs to grow their businesses. For more information, please visit www.ascii.com.

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Tuesday, December 18, 2018

All new MSP Toolkit simplifies security awareness program delivery for ASCII members

My friends over at ASCII sent this press release and asked me to pass it on.

- - -


The ASCII Group and InfoSec Institute Partner to Provide Members Essential Business Tools
All new MSP Toolkit simplifies security awareness program delivery for ASCII members

MADISON, Wis., Dec. 14, 2018 - Managed service providers (MSPs) and managed security service providers (MSSPs) can now easily and efficiently administer security awareness training for their clients thanks to a new MSP Toolkit developed by InfoSec Institute.

InfoSec Institute, the leading provider of information security education and workforce security awareness solutions, today announces a partnership with The ASCII Group, offering a tailor-made MSP Toolkit for ASCII MSP members seeking an efficient way to manage their clients’ security awareness training needs.

The MSP Toolkit is built upon InfoSec Institute’s SecurityIQ platform. SecurityIQ makes it easy to provide security awareness training that engages employees and motivates them to detect, avoid and report security threats like phishing.

“It speaks volumes when a company such as Infosec Institute works hand-in-hand with the ASCII MSP community to design necessary resources,” said Jerry Koutavas, president at The ASCII Group. “The MSP Toolkit incorporates the best practices and implementation strategies our members are seeking. This is a welcome addition to an already strong offering by the company and its ability to help MSPs in the ongoing battle against the fraudulent practice of phishing.“

The MSP Toolkit features:

  • Clear step-by-step guidance illustrating critical steps and recommended best practices for implementing the process. 
  • Automation tools equipping MSPs with easy-to-build security awareness training programs to deliver the right content to the right learner at the right time.
  • Delegated administration enabling centralized management of multiple clients’ security awareness programs. 
  • Automatic report generation for tracking and sharing training performance.  
  • Customizable learning experiences using more than 300 modules, including critical training in phishing, suspicious hosts, ransomware and password security.

“ASCII is the trusted leader in the IT and security MSP community, and we’re thrilled to offer our MSP Toolkit to its more than 1,300 members,” said Mike Nobers, director of Global Channel Sales for InfoSec Institute. “Our goal when developing the MSP toolkit was to provide our partners guidance on creating a great security awareness program and delivering it efficiently and effectively with our platform.”

ASCII members already using the toolkit give it positive reviews.

“Our partnership with InfoSec Institute has been invaluable in helping us deliver accessible, engaging and effective cybersecurity awareness education to our clients. The MSP Toolkit allows us to use the SecurityIQ training platform to its fullest potential,” said Vanessa Reimer, manager of Corporate Administration and Communications at CarefreeIT.

“We have a trusted partner in the education space for technical training. The training is well-received by our clients and strikes the right balance of engaging and educational. It provides a well-rounded offering in terms of cybersecurity services. The MSP Toolkit provides a structured method of engaging with our clients and takes the guess out of proper process and procedure,” said William Chan, founder and president of Syzygy 3, Inc.

Learn more about InfoSec Institute’s MSP Toolkit

InfoSec Institute recently announced Gartner positioned it as a Challenger in the 2018 Magic Quadrant for Security Awareness Computer-Based Training. Additionally, the company is also recognized as a 2018 Best Security Awareness Computer-Based Training as Reviewed by Customers.

###

About InfoSec Institute

InfoSec Institute fortifies organizations and their employees against security threats with award-winning security and privacy education. Recognizing cybersecurity is everyone’s job, we provide skills development and certification training for IT and security professionals while building the entire workforce security aptitude with awareness training and phishing simulations. InfoSec Institute is also a Training Industry “Top 20 IT Training Company” and the Security Training & Education Program Gold Winner in Info Security Products Guide’s Global Excellence Awards.

About ASCII Group, Inc.

The ASCII Group is the premier community of North American MSPs, VARs and solution providers. The group has over 1,300 members located throughout the U.S. and Canada, and membership encompasses everyone from credentialed MSPs serving the SMB community to multi-location solution providers with a national reach. Founded in 1984, ASCII provides services to members including leveraged purchasing programs, education and training, marketing assistance, extensive peer interaction and more. ASCII works with a vibrant ecosystem of major technology vendors that complement the ASCII community and support the mission of helping MSPs and VARs to grow their businesses. For more information, please visit ascii.com.

Gartner Disclaimers

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

About Gartner Peer Insights 

Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 70,000 verified reviews in more than 200 markets. For more information, please visit www.gartner.com/reviews.

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:-)

Friday, December 14, 2018

Channel Partners CPExpo - Registration Open for April 2019

Got a memo today.

The last Channel Company event ended this week. So it's time to register for 2019!

I've registered already. Hope to see you there.

- - - - -

Here's the 411:



April 9-12, 2019
Mandalay Bay
Las Vegas

REGISTER NOW

What to Expect at #CPExpo 2019

We're heading to Mandalay Bay this Spring with one goal in mind — help you drive your business forward. To do so, we've packed the agenda with opportunities for you to network with peers, learn from the best in biz and explore the hottest innovations.

Here's what's happening April 9-12 in Las Vegas...


3-day Expo Filled With 275+ Key Vendors

Get down to business with top suppliers, master agents and distributors including Avaya, CallTower, Fuze, Jive Communications, Netsapiens, Tech Data, Telarus and Verizon. VIEW THE FULL LIST


Four In-Depth Conference Tracks

Continued education is key to success. What you've learned in the past isn't always relevant in the future. This year's conference focuses on business strategy, cloud and colo, marketing and technology and revenue and supplier portfolio. EXPLORE SESSIONS


Multiple Networking Opps

It's the #1 reason you come to #CPExpo, so we have events including: Opening Reception, Alliance of Channel Women Networking Event, Millennial Meetup, First-Time Attendee Reception and you can count on lots of after-hours parties, too! VIEW THE AGENDA


100+ Channel Experts and Leaders

We're bringing you some of the top-rated experts in the industry including IDC Rearch Fellow's Michelle Bailey, Turbonomic's Mor Cohen and Bowman William's John Davenjay. SPEAKERS LIST


Business Success Symposium

It's time to invest in yourself and your employees. Why? Because success is a team effort. Our pre-con equips your team with the tools it needs to seize new opportunities.

Want in on the action? Register today to join 6,200+ channel pros and to take advantage of best rates.

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:-)



Thursday, December 13, 2018

New Podcast: Building Customer Service Excellence in Your RMM

This morning I posted a new SMB Community Podcast with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. It's the fifth installment in a six-part series entitled Remote Control Deep Dive: Build and Grow Your Business.

In the series, we're talking about how to get the most out of your remote control tools - and make more money.

In this episode, we touch on many features of the Take Control tool designed to help you improve and manage the Customer Experience with your technology consulting business. Some of these features are built in (and configurable/customizable). Others come into play as a result of agreements or policy decisions you make with the client.

As we mentioned in another podcast, you can use the Take Control app to help the client create terms of service. This is great for setting expectations with your primary contact as well as with end users.

Plus lots more good information.

Available as either a video or audio download.

Check it out today at www.smbcommunitypodcast.com or on iTunes. Just look for SMB Community Podcast.

The topics in this podcast series include:

- What to Look for In a Remote Support Tool
- Making Money - Break Fix vs. Managed Services
- Implementing Your Cloud Services Bundle
- Remote Control – A New Hope for Security
- Manage the Customer Experience/Manage the Customer Relationship
- Remote Control as the Ultimate Sales Tool

Tune in next Thursday for Episode Six . . . Remote Control as the Ultimate Sales Tool.

:-)

Report from NexGen Conference and Expo - with HarryBBB

NexGen is always a great event. And for the last two years, it's been the last big event of the year.

My overall feeling about this event was that it was relaxed. Vendors were relaxed because the next thing they get to do is go home and enjoy the holidays. And pretty much the same thing was true for attendees.

The keynote speaker, Nancy Giordano, was excellent. She have a lot of great information about newer technologies and trends. Maybe I enjoyed it a lot because I've been preaching this message for a year now. The future is coming - fast - and you better be prepared for it.

And of course that's the actual focus of of the NexGen conference and expo.

Harry Brelsford and I managed to take half an hour to participate in a discussion about future technologies, the flow of business, SOPs, and some tips about 2019 for your small business IT consulting. View the program on YouTube.

The recording here is from the folks at Northwest Digital News, Kevin Hunter and Kyle Torgerson.

I hope you'll find it interesting. And I think it's a really good fit with the forward-looking nature of the NexGen conference.

If you want to keep up on events at the Channel Company, follow this link:
https://www.thechannelco.com/events

Note that the 2019 events calendar is on a link there. Also note that NexGen is moving to October in 2019. Get on their list and don't miss it!

:-)

Tuesday, December 04, 2018

Great Marketing Info: Tune Up Your YouTube Channel!

Starts Thursday. FREE to Small Biz Thoughts Community members.
Only $99 for others.

Introducing the all new
Tune Up Your YouTube Channel – 3-Week Mini Class.

Following up on the very popular mini-course on maximizing your Client Roadmap Process, this class is focused entirely on using YouTube effectively.

If you don’t have a YouTube channel, we’ll show you how to set it up right. We’ll talk about the graphic sizes you need for background images, how to set up playlists, and much more.

Most people don’t take advantage of all the features of YouTube, and therefore don’t get the great results they should. We’ll walk you through the process of posting your videos so you maximize visual appeal, keywords, and links back to your web site or other social media. With a checklist, of course!

If you don’t post a lot of videos, that’s okay. I'll give you a checklist for posting so you don’t forget to take advantage of all the options.

We will also walk you through the process of telling Google (YouTube’s owner) which Internet properties are yours so that you can link to them from your YouTube channel.

Finally, we’ll walk you through the process of using a video in your Google advertising. This boosts your video performance dramatically at almost no cost. And of course we’ll answer all your questions.

Three Days. All classes start a 9:00 AM Pacific
  • December 6
  • December 13
  • December 20

This class is FREE for Small Biz Thoughts Community members. Members: Go to the Classes section and check out the Tune Up Your YouTube mini-class. Follow instructions to register for the webinar portion of the class.




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Free Webinar: Five Greatest Challenges of Larger MSPs and Growing MSPs

Please check out my next FREE Webinar:

The Five Greatest Challenges of Larger MSPs and Growing MSPs

Wednesday, December 19th
9:00 AM Pacific / Noon Eastern



Most small business start out with one or two people and often stay at the one-two-three level for many years. But we've seen a great deal of growth among IT providers in the last few years.

As more and more MSPs grow their revenues to $1 million, $2 million, $5 million, and more, they also face some major challenges.

Join me for a look at the Five Greatest Challenges faced by growing MSPs. December 19th.

I've worked directly with dozens of IT companies, and indirectly with hundreds more. I've managed teams with millions in payroll. And I've seen the problems, challenges, and mistakes that keep them from achieving their best results. Plus, I've collected data on the challenges of thousands of MSPs worldwide.

I grew my first MSP business to just about one million ($960,000 revenue to be exact) with twelve employees before I sold it.

The largest team I've worked with was at HP's Roseville, CA plant. I managed the internal software support team there. I had 25 technicians on my team. We supported 5,000 desktops with a total of about 7,000 machines.

And as a coach I've worked with companies ranging from very small to just over fifty employees. I've helped companies grow significantly. And I've refused to work with a lot of companies that don't have what it takes to grow their businesses they way they say they want to.

The point is: I have experience working with IT consulting businesses of all sizes. And I can tell you, there are some challenges common to businesses that start to grow. You are familiar with your own challenges, but might be wondering whether everyone else goes through the same thing - And how to get through to the other side.

Join me for a look at the challenges of growing your IT company beyond the invisible (psychological) barriers at $1 million, $2 million, $5 million, $10 million, and beyond.

Most companies above $1 million/year in revenue are a lot less profitable than they should be. But that's not one of the five big challenges! It's just a result.

Join me to learn the five biggest challenges of growing your business - and the five changes that will get you un-stuck.

Sign up today and join me live on December 19th.

Note: Let me fast-forward to the last slide. I'm not trying to sell you coaching. I probably don't want to be your coach. I only take 1-2 coaching clients per year. I can refer you to a coach. But it's not me.

I just want to help you to become even more successful so you'll tell everyone else to buy all my books, take all my classes, and join my community.

-- -- --
Wednesday, December 19th
9:00 AM Pacific / Noon Eastern



After registering, you will receive a confirmation email containing information about joining the webinar.

:-)

Sunday, December 02, 2018

ALL Managed Services Operations Manual Books Now Available in the Community

Ta-Daaa!

It's finally done. I just posted Volume Four of the Managed Services Operations Manual in the Small Biz Thoughts Community. This is the audio book version.

That means you can download the entire 4-volume set in the SOP series as audio books.

. . . And that takes us to more than a dozen books you can download as audio programs or PDFs.

The audio programs each include the related checklists, SOPs, and other downloads that you would get if you purchased the books separately.

- - - - -

Please Note: I really want people to join the Community so they can interact, ask questions, attend classes, etc. But I know that some people just want to make sure they will get their money's worth.

Well . . . downloads in the Community now exceed $4,500 . . . and will soon top $5,000.

And we're not stopping. The web site is growing and growing. Traffic is skyrocketing. And Ruben and I are monitoring to make sure it all keeps working. So far, things are smooth.

If you're still unsure about the SBT Community, click this button to watch the intro videos:


I also have a bunch of Community videos on my YouTube Channel at www.youtube.com/smallbizthoughts.

Membership has really started to grow. Stay tuned for announcements about some major changes coming soon. I'll be launching a quick monthly newsletter in the next week. There you can learn about the special Community Members Only deals for 2019.

Most of the "deals" really consist of "Available to members at no additional charge." As membership grows, we can afford to shift the business model to be more and more focused on providing additional benefits.

Note to Members:

Within the Karl's Korner forum, there are codes to get 20% off anything you need at SMB Books. And a code to get a massive discount on the 5-week classes.

But remember that 100% of everything you find in the Community can be downloaded at no additional charge.

Dig in and grow your business today!


:-)

Saturday, December 01, 2018

Make Someone's Life Healthier - Join Small Biz Thoughts

For just over a year now, we have been making regular contributions to provide clean drinking water to families in Cambodia. It's amazing what you can do for a few pennies here and there. We provide these contributions through a program called B1G1 - Buy One Give One.



As of December, we are adding another "giving" option. Whenever someone joins the Small Biz Thoughts Community, we are donating money to feed orphaned children in Thailand. Specifically, we'll donate enough for 50 meals.

We also commit to a minimum of 60 meals per month. You can see our giving stories at B1G1 by clicking in on the image. We also display them to the right on our blog site. As you can see, we have over 100,000 giving "impacts" in the last 15 months or so.

In the big picture, we are all one world. And I think we need to make it better in the ways we can.

If you want to contribute more to these causes, or see how you can get involved with B1G1, please follow that link.

. . . And if you want to join the Small Biz Thoughts Community - we'd love to have you!


Thursday, November 29, 2018

New Podcast: Successfully Implement Your Cloud Service Bundle

This morning I posted a new SMB Community Podcast with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. It's the third installment in a six-part series entitled Remote Control Deep Dive: Build and Grow Your Business.

In the series, we're talking about how to get the most out of your remote control tools - and make more money.

Here, Dave talks about the role SolarWinds MSP's Take Control tool can play in implementing your cloud service offering - AND your policies around privacy and access to client machines.

Available as either a video or audio download.

Check it out today at www.smbcommunitypodcast.com or on iTunes. Just look for SMB Community Podcast.

The topics in this podcast series include:

- What to Look for In a Remote Support Tool
- Making Money - Break Fix vs. Managed Services
- Implementing Your Cloud Services Bundle
- Remote Control – A New Hope for Security
- Manage the Customer Experience/Manage the Customer Relationship
- Remote Control as the Ultimate Sales Tool

Tune in next Thursday for Episode Four . . . A New Hope for Security!

:-)

Wednesday, November 28, 2018

Join Me at The Last Big Event of the Year - NexGen 2018 (free)

I just got off a prep call for the big NexGen Conference and Expo.

I am pleased to be speaking at NexGen twice in a few weeks.
December 10-11 in Anaheim, CA

Join Me!



The link up above has my discount code embedded. So when you follow that, you'll be able to register for FREE. Public disclosure: I don't get anything if you register with my code - except the everlasting love and appreciation of the organizers. :-)

This is a great event, and you should attend. You'll find lots of great information on new opportunities as well as today's best practices in managed services and cloud services.

There's lots of good, juicy information here: https://events.thechannelco.com/events/nexgen-conference-and-expo/about

If you use this link to register, my code is built in: https://www.eiseverywhere.com/331635?discountcode=SmallBiz

If you look around the site and then register, enter code SmallBiz to get in for FREE!

In addition to being the last big even of the year, this event really stands out with their focus on making money with emerging technologies. Last year at this event I saw the first presentation in our space about the click-by-click practical aspects of making money with IoT opportunities.

Check out the agenda.

Also, I'm speaking! Please come see me:

December 10 at 12:05 PM: Designing and Selling Recurring Revenue Programs That Work

December 11 at 2:45 PM: Cloud Is No Longer Optional--So You Might As Well Make Money

I promise you'll love this event. Please register, and use my code to get in free.

Chances are pretty good that this is your last event of the year. Join me live!

:-)

Friday, November 23, 2018

New Amazing 3-week Mini Class: Tune Up Your YouTube Channel

I just posted an announcement in the What's New section in the Small Biz Thoughts Community:

Introducing the all new Tune Up Your YouTube Channel – 3-Week Mini Class.

Following up on the very popular mini-course on maximizing your Client Roadmap Process, this class is focused entirely on using YouTube effectively.

If you don’t have a YouTube channel, we’ll show you how to set it up right. We’ll talk about the graphic sizes you need for background images, how to set up playlists, and much more.

Most people don’t take advantage of all the features of YouTube, and therefore don’t get the great results they should. We’ll walk you through the process of posting your videos so you maximize visual appeal, keywords, and links back to your web site or other social media. With a checklist, of course!

If you don’t post a lot of videos, that’s okay. I'll give you a checklist for posting so you don’t forget to take advantage of all the options.

We will also walk you through the process of telling Google (YouTube’s owner) which Internet properties are yours so that you can link to them from your YouTube channel.

Finally, we’ll walk you through the process of using a video in your Google advertising. This boosts your video performance dramatically at almost no cost. And of course we’ll answer all your questions.

Three Days. All classes start a 9:00 AM Pacific


  • December 6
  • December 13
  • December 20

This class is FREE for Small Biz Thoughts Community members. Members: Go to the Classes section and check out the Tune Up Your YouTube mini-class. Follow instructions to register for the webinar portion of the class.



:-)

Advert: If you're going to pay $99/month for all these great classe, why not just pay $99/month and get all the content inside the SBT Community? Seriously.


Tuesday, November 20, 2018

Capterra Survey Reveals Risky Technology Decision-Making Among Small Businesses

Capterra sent over this press release and graphic. All this emerging technology is our future. What do you think?

-- -- --

Capterra Survey Reveals Risky Technology Decision-Making Among Small Businesses

Skepticism for AI, Chatbots, Digital Marketing and IoT Highest Among Trending Technologies

ARLINGTON, Va. November 20, 2018 - Capterra, the leading online resource for business software buyers, today released findings from its latest survey of more than 700 small and mid-size business leaders across vertical markets to understand how they manage technology investments, and the technologies they consider necessary for business now and in the future. The survey results highlight the strong appetite among SMB leaders to use the latest technology but with equal concern about making the right investment decision.

“Small businesses are in a precarious position: They must find and deploy technology that will keep them competitive against their peers and large enterprises,” said Lauren Maffeo,
Senior Content Analyst at Capterra. “Companies that wait five to seven years to adopt a new technology may never catch up to competitors that started sooner. Yet, small businesses have minimal margin for error when choosing the best technologies for their business needs.”

Technology is widely regarded among SMB leaders as a competitive advantage as well as a business challenge. Almost half of survey respondents (47%) factor technology trends and advancements into their strategic planning. For the second year in a row, choosing the right technology for their business is deemed a top business challenge among SMB leaders, with 19 percent saying it is their No. 1 challenge . In addition, one third of survey respondents said they are “solely responsible” for making technology purchasing decisions at their organizations.

“One of the biggest threats in the small business leader’s buying journey is making a technology investment decision in isolation,” adds Maffeo. “Shopping in a silo can prevent leadership from understanding what it takes for teams to get new technology up and running. They may not have the time, resources, or patience to adequately research and compare options. Small business leaders who make decisions alone may also lack expertise in the technologies they’re buying and have organizational ‘blind spots.’ All of these factors make communication with colleagues and industry peers essential during the buying process.”

Understanding the factors that contribute to these risks and opportunities is an important part of determining the right business strategy. These, along with insights into small business leaders’ sentiment towards today’s trending technologies, are revealed in Capterra’s latest survey:

Despite Consumer Demand, Small Businesses Hesitate to Invest in Chatbots
Chatbots, or conversational user interfaces, are becoming increasingly popular thanks to the personalized experiences they offer consumers. In fact, nearly 65 percent of U.S. millennials say they want to use chatbots when engaging with brands. However, less than 30 percent of small businesses in vertical segments such as Retail, Services, Construction, and Manufacturing are incorporating chatbots. Banking and Financial Services leads in chatbot adoption with 35 percent of SMB leaders indicating they are deploying chatbots. This presents a
significant gap – and potential lost business opportunity – for SMBs that don’t invest in chatbots technology.

Small Businesses are Overlooking Benefits of AI to Support Business Functions
AI continues to be the definition of hype for small businesses. Capterra’s survey found that fewer than one in five small business leaders use AI, yet many more acknowledge that it’s critical for their businesses. This mindset puts small businesses at risk of not investing in cloud software that incorporates AI. Small businesses should prioritize AI-enabled software when choosing among options for functions such as accounting, communication, CRM, and file storage and collaboration.

Small Business Leaders Are Investing in Digital Marketing and the IoT, But Don’t Yet Recognize Their Full Value
More than half of SMBs surveyed use digital marketing today. However, their perception of how essential it is to their business is much lower in every segment, minus Retail. This is because digital marketing is a term so broad that it can mean everything and nothing. Digital marketing is an evolving segment thanks to advancements in AI and analytics. Software features like sentiment analysis can help small business leaders tailor their marketing strategies based on audience segmentation.

Similarly, 47 percent of leaders surveyed say they’re currently using the IoT, yet only one in three (34 percent) say the IoT is critical for them to do business. In addition, more than one in five respondents (21 percent) have business staff handle their IT matters, which likely includes managing or supporting IoT solutions. This scenario introduces risk to small businesses since the IoT leverages business and customer data. It thus must be handled carefully from a breach and privacy perspective. Before making any IoT investments, business leaders must establish plans for IoT governance, data ownership and ethics, security, and architecture. Investments in the IoT will fail without a foundation to build on.

No two small businesses are alike, but understanding the latest technologies disrupting businesses big and small, and how to evaluate them for your own organization, is essential to helping small businesses grow. The full survey results can be viewed in today’s accompanying blog post, “Which Disruptive Technologies of the Future Should Your Small Business Adopt?”

Capterra conducted this survey among more than 715 U.S.-based business leaders in the U.S. between July-September 2018 with between two and 249 employees, and less than $100 million USD in enterprise-wide annual revenue. Respondents were required to be involved in purchasing technologies for their organizations and hold the role of Manager or above within their companies.

About Capterra

Capterra is the leading online resource for business software buyers. Founded in 1999, Capterra features validated user reviews and independent research across hundreds of software categories. From Accounting to Yoga Studio Management, Capterra covers it all. Each
month, Capterra helps more than three million buyers find the right software. Capterra is a Gartner company. For more information, visit Capterra.com.

:-)

Monday, November 19, 2018

Community Update - Fifteen Hours of Audio Plus Live Classes Added

I just posted a six minute Community News update video. Check it out:




Visit the Small Biz Thoughts Community at https://www.smallbizthoughts.org.

Here's the quick summary of content we've added this month:


  • Stay Focused on Your Business (audio program, 2017)
  • Managed Services Operations Manual, vol. 3 (audio book) 
  • Service Agreements Improved Managed Services (audio training)

Plus we are in the middle of the very popular Mini-Class Client Roadmap Deep Dive. Week One is recorded and ready to download in the Community. Week Two will be Wednesday, November 21st. 

I've gotten a number of questions about the Mini-Classes. So let me clarify. First, the mini-classes are for sale to non-members at $99 each. They are 100% free to Community members. 

Second, all mini-classes are recorded. They are available for immediate download. So, if you want to review the older classes, you can download them immediately as a member. If you are not a member, you cannot buy them anywhere at any price. Membership has its privileges.

The next mini-class (in December) is on Tuning Up Your YouTube. As always, guaranteed to be great content. If you're a member, you may also want to download the last mini-class: Local Advertising for ITpreneurs. This is a truly amazing class by Mark Smith from ChannelPro. I promise you'll learn something really cool in the first hour.

Tuesday, Nov. 20th we will post the audio program Perfect Profitable Projects – Audio program with Karl W. Palachuk and Matt Makowicz. This lengthy program originally sold for $400. Now it is exclusively available to members in the Small Biz Thoughts Community - for free.

If you get bored over the long Thanksgiving holiday, download a dozen hours of audio programming and enjoy!

I highly encourage you to bookmark and follow the "What's New" Blog for the SBT Community.

And if you're not a member, start with the video above. But you can a lot more information here.


:-)

Still Ignoring HIPAA? How about a $200,000 fine and being banned for life?

My friend Mike Semel is the premier authority on compliance issues in the U.S. He just posted this alarming article on the EMR (electronic medical records) and HIPAA web site.

https://www.emrandhipaa.com/mike/2018/11/15/a-hipaa-life-sentence-and-so-many-lessons/

I'll let you read the original article rather than reprint the whole thing here. But please heed the lessons.

Doctors who think they are exempt from HIPAA are fooling themselves.

Medical data companies who think they are exempt from HIPAA are fooling themselves. And criminally liable.

Technology consultants who ignore HIPAA are fighting with fire. Signing Business Associate Agreements are just the start. You need a real plan for compliance, and you need to document both remediation and ongoing compliance.

In this incident Mike discusses here, a medical transcription company breached the medical records of over 1,650. Their customer, Virtua Health, paid a $ 418,000 settlement for violations of both HIPAA and the New Jersey Consumer Fraud Act.

. . . and Tushar Mathur, owner of the medical transcription company, was fined $200,000 for HIPAA violations and consumer fraud - and agreed to a permanent ban on managing or owning a business in New Jersey.

I'm sure that's not something they expected!

Remember that local, state, and federal agencies can all enforce HIPAA compliance. They're taking this seriously whether you are or not.

While Mike's article is focused on buyers of consulting, the lessons are important for you as well. In many ways, it amounts to the ultimate "best practice" list for technology consultants. Check it out.

- - - - -

Mike Semel is the President and Chief Security Officer of Semel Consulting, focused on HIPAA and other compliance requirements; cyber security; and Business Continuity planning. He is a Certified Business Continuity Professional through the Disaster Recovery Institute, a Certified HIPAA Professional, Certified Security Compliance Specialist, and Certified Health IT Specialist.

Mike is also a forum leader inside the Small Biz Thoughts Community.

:-)

Friday, November 16, 2018

New Best Practice: 3-Week Mini Classes Take Off

Once again, we've stumbled onto an unfilled need in the IT community!

When I kicked off the Small Biz Thoughts Community, one of the things we promised was a series of 3-week "Mini Classes" on various topics. The goal is that each class will have these features:

  • 100% immediately usable content
  • Focused on your business success
  • with a Community component (opportunity to interact with other members)
  • 30-60 minutes per class
  • Including show-and-tell of the technology we're discussing
November 2018
So far, classes have included:

Client Roadmap Process Deep Dive (current class)

Local Advertising for ITpreneurs

Maximizing LinkedIn

and I've just scheduled the all new class for December:

Tuning Up Your YouTube Channel

All classes are 100% FREE to Small Biz Thoughts Community members. Just go to the Classes section at smallbizthoughts.org.

December 2018
- - - -

At first, we thought we would just give these classes away as extra value to Community members. But then I started getting requests from non-members to attend.

So I offered the most recent class to the public at $99 - a great price. We got a LOT of signups! So we've decided to open all these classes to the public.

. . . with a catch.

Ideally, you'll sign up for every class. They'll be hugely valuable. And you'll sign up again and again. Over time, you'll get used to paying us $99 every month for a great class.

At some point, you're going to realize that the cost of the Small Biz Thoughts Community is only $99. You get all those awesome mini-classes AND about $4,000 worth of additional downloads. Plus forums, discussions, and an almost-overwhelming amount of information.

I love capitalism. And I believe you can spend your money any way you want. But I think the wise way to go is to join the Small Biz Thoughts Community and ramp up your success to the next level.

Feedback welcome, as always.

:-)

Thursday, November 15, 2018

New Podcast: Break-Fix vs. Managed Services

I just posted a new SMB Community Podcast with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. It's the second in a six-part series entitled Remote Control Deep Dive: Build and Grow Your Business.

For six weeks, we'll be talking about how to get the most out of your remote control tools - and make more money.

The latest post is all about how to make more money, whether you focus on Break/Fix or Managed Service. It's over on the SMB Community Podcast site.


Episode 1 is What to Look for in a Remote Support Tool.


Available as either a video or audio download.

Podcasts in this series include:

  • What to Look for In a Remote Support Tool
  • Making Money – Break Fix vs. Managed Services (this one)
  • Implementing Your Cloud Services Bundle
  • Remote Control – A New Hope for Security
  • Manage the Customer Experience/Manage the Customer Relationship
  • Remote Control as the Ultimate Sales Tool


Tune in next Thursday for episode three!

Tuesday, November 13, 2018

Reminder: All new class - Cloud Services in a Month - Starts November 20th

Cloud Services in a Month - Applying the Book

- Five Tuesdays: November 20 - December 18, 2018 -- Register Now

- All classes start a 9:00 AM Pacific

Based on the forthcoming new book Cloud Services in a Month, this course will give you the information, forms, processes, and motivation to move full force into providing Cloud Services. Much of the focus is on designing and developing a package of services you can sell to every single client. As I like to describe it: The core technologies that every client needs.

Tuition for this course includes the ebook version of the book upon release: Cloud Services in a Month! That includes all the downloads from the book as well.

You will learn . . .
  • Everyone's a Cloud Service Provider
  • Tip Toe Into the Clouds?
  • The Latest Tools and Options 
  • Cloud Computing in the Small Business Space
  • Right Sizing Your Offering
  • What is the Cloud?
  • Assessing Client Networks
  • Money-Making Homework - Network Assessments
  • Create a Cloud Service Offering Sneak Peek: The Cloud Service Five-Pack
  • The Absolute Basics
  • Plan Changes and Updates
  • Transactions, Customers, and Clients
  • Price Strategies
  • Managed Services and Cloud Services
  • Building a Bundle that Works
  • Break/Fix and Hybrid Models
  • Create A Three-Tiered Pricing Structure
  • Migrating to the Cloud One Service at a Time
  • Managed Service Tools and the Cloud
  • Storage Migration
  • Email Migration
  • Microsoft Office
  • Money-Making Homework - Migration Plans
  • Backups, DR, and Continuity Basic Backups
  • BDRs
  • Business Continuity
  • Running Your New CSP Business - The Right Tools for the Job
  • Your Standard Offerings (Your Catalog of Services)
  • Staff Requirements for Cloud Services
  • Client Onboarding 

... And More!

PLUS lots more. This class is filled with great advice and tips on running your I.T. company and moving into the world of recurring revenue with cloud services.

Delivered by Karl W. Palachuk, blogger and author of the very popular "SOP Friday" posts at http://blog.smallbizthoughts.com.

Includes five weeks of webinars with related handouts, assignments, and "office hours" with the instructor. All classes are recorded for download.

This course is intended for business owners and managers. It is particularly useful for the Service Manager or Operations Manager.

Only $259


- - - - -

A Few Details . . .

  • Each course will be five one-hour webinars
  • There will be handouts and "homework" assignments
  • If you wish to receive feedback on your assignments, there will be instructor office hours
  • Class webinars will be recorded and made available to paid attendees only.
  • All calls start at 9:00 AM Pacific Time 

Monday, November 12, 2018

Managed Services Operations Manual - vol 3 Now Available in the SBT Community

What a great week in the Small Biz Thoughts Community!

We're continuing to add content all the time. This update News Broadcast goes into some detail, but here's the quick list for the last week.

- Added the audio program Service Agreements Improve Managed Service

- Added volume 3 of Managed Services Operations Manual – on managing the service department

- Signed up 15 people for the new 3-part class on getting the most out of the Technology Roadmap Process

Watch the video:


There are now three out of four books from the 4-part SOP series available as audio downloads in the SBT Community. So if you've signed up at a member, go download them now at NO additional charge.

If you're not a member, sign up and download them. ;-)

Also: It looks like the new Mini Class is very popular. We have ten members signed up (no additional charge) and a handful of folks have paid the $99. I've emailed out the information needed to access the Zoom meeting Wednesday. If you're signed up and don't have the info you need, contact us.

Members access the class here.

Non-Members buy the class here.

Here's what we're doing in the class:

First - Handouts. I've posted a brand new 14-page Technology Roadmap Questionnaire. It's a much better deep dive into the client's business than the older questionnaire. I've also posted a four-page white paper on how to get the most out of the Client Roadmap Process.

Second, here's what we're doing in each of the three classes:

Week One is an overview of the process and a deep dive into the questionnaire itself. Why do we ask these questions, where do they fit, and why do it in this order. We'll also talk about why you shouldn't worry about finishing all questions. You probably won't, and that's great. I'll explain in class.

Week Two, we'll talk about the using the Roadmap Questionnaire to close new clients. It's a very smooth transition from the 68-Point Checklist and a network assessment to a discussion about the client's business more broadly. We'll also touch on the first Roadmap meeting after you sign the client.

Week Three covers the ongoing, never-ending conversation you'll have with your clients about their technology. You'll see how we use this to get the client to engage in the overall health of their network, to make good decisions, and completely sidestep the sales process going forward.

Get sticky. Make clients love you. Improve their technology. And eliminate ongoing "sales" while selling lots of great stuff.

It's not quite magic. But it's pretty close.

:-)

Thursday, November 08, 2018

New Podcast: What to Look for in a Remote Support Tool - with Dave Sobel

I just posted a new SMB Community Podcast with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. It's the first in a six-part series entitled Remote Control Deep Dive: Build and Grow Your Business.

For the next six weeks, we'll be talking about how to get the most out of your remote control tools - and make more money.

Here, Dave talks about the core features of the SolarWinds MSP's Take Control tool.

Available as either a video or audio download.

Check it out today!

Future topics in this podcast series include:

- Making Money - Break Fix vs. Managed Services
- Implementing Your Cloud Services Bundle
- Remote Control – A New Hope for Security
- Manage the Customer Experience/Manage the Customer Relationship
- Remote Control as the Ultimate Sales Tool

Tune in next Thursday for episode two!

:-)

Wednesday, November 07, 2018

The ASCII Group Announces 2019 Dates and Cities for IT Success Summits

Thanks to Alysia over at ASCII for sending this press release.

I highly encourage you to add these events to your calendar and plan to attend an ASCII event in 2019. Always a great event.



Bethesda, Maryland – November 7, 2018 -- The ASCII Group, a membership-based community of independent North American MSPs, VARs and Solution Providers, is pleased to announce the upcoming dates and cities for its 2019 IT Success Summit Series.

Started in 1999, the Success Summits bring together nearly 1,500 IT solution providers, dozens of technology vendors, and key industry leaders in a two-day format that incorporates extensive peer networking, education and training. With events in nine markets across North America, the series will focus on areas that will help MSPs advance and move their businesses forward, through the power of community and its offerings.

 “As ASCII enters its 35th year in 2019, we reflect back on our original mission which still rings true today – bringing together IT business owners and helping them to grow by leveraging the power of our group. The discussions that take place, the connections that are formed, these are the true pillars as to why the ASCII community has been a mainstay within the channel,” said Jerry Koutavas, President, The ASCII Group.

“This past year, we saw record-breaking participation - over 75 channel-focused vendors participated in at least one of our regional Success Summits! This is a testament to the overall health of the IT channel and reaffirms the value of MSPs in today’s economy. Vendors are seeing real results by partnering with ASCII members and other IT providers to enable end-user success,” said Shannon Mayer, VP Channel Development, The ASCII Group.

With an emphasis on peer-to-peer knowledge sharing, the Summits are designed for qualified IT professionals and MSPs.

2019 Summit Cities:
Orange County, CA February 20 – 21
Dallas, TX March 27 – 28
Washington, D.C. April 24 – 25
Charlotte, NC May 15 – 16
Chicago, IL June 26 – 27
Denver, CO July 24 – 25
Toronto, Canada August 21 – 22
Newark, NJ September 25 – 26
Boston, MA October 24 – 25

Keynote speakers will be announced at a later date. For more information on ASCII’s IT Success Summits, please visit www.asciievents.com. Follow ASCII on Twitter @asciigroup and #ASCIISUCCESS.

About The ASCII Group, Inc:

The ASCII Group is the premier community of North American MSPs, VARs and solution providers. The group has over 1,300 members located throughout the U.S. and Canada, and membership encompasses everyone from credentialed MSPs serving the SMB community to multi-location solution providers with a national reach. Founded in 1984, ASCII provides services to members including leveraged purchasing programs, education and training, marketing assistance, extensive peer interaction and more.  ASCII works with a vibrant ecosystem of major technology vendors that complement the ASCII community and support the mission of helping MSPs and VARs to grow their businesses. For more information, please visit www.ascii.com.