The Unbreakable Rules of PSA
- IT Service Delivery in the 21st Century
A Few Details . . .
- Each course will be five one-hour webinar / teleseminar phone calls
- There will be handouts and "homework" assignments
- If you wish to receive feedback on your assignments, there will be instructor office hours
- Class calls will be recorded and made available to paid attendees only.
- All calls start at 9:00 AM Pacific Time