Scheduling with Your Service Department
We're not talking about scheduling client jobs. These are the bigger-picture things you need to do every week, every month, and every quarter. Examples include
- Quarterly employee reviews
- Weekly staff meetings
- Staff training
- Client patch management
- Client monthly maintenance
- Client quarterly business reviews
- and more!
I mention two book here:
The Power of Focus by Jack Canfield
Running the Service Department (volume 3 of the Managed Services Operations Manual)
More information on the Managed Services Operations Manual at http://www.sop4smb.com.
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