The Portal includes a bunch of stuff on Autotask, of course. But it also includes great discussions about business, technology, strategy, and surviving in a changing world.
A recent poll on the Autotask Community asked the question What Keeps You From Installing SBS 2008? After a month of responses from a community with 22,000 users, here are the results (from those motivated enough to respond):
|- We're Upgrading as Servers are replaced||49.2%|
|- No good reason to upgrade||15.6%|
|- We don't know the new product||12.5%|
|- The general economy||11.7%|
|- We don't plan to sell SBS 2008||8.6%|
|- We want to learn how virtualization works with SBS before we sell it||2.3%|
In a recent user group meeting, I accidentally went ballistic on a friend who is not selling SBS 2008 into his client base. His argument is, essentially, that his clients are not asking for the new operating system.
Of course not.
It's not their job to know about or ask about the new O.S. That's your job as the consultant!
"The clients aren't asking for SBS 2008."
Did your clients ask for dual core or quad core processors? Did they ask for 64 bit processing? Did they ask for the Internet?
I'm sorry to have to break it to you, but . . . it's not your clients' job to know about technology. That's why they pay you $100 or $120 or $150 per hour!
Clients are NEVER going to ask for new technology. They would be happy to wrap the world in plastic, stop the grandfather clock, and never change anything forever.
When it comes to technology, many people believe that no change = saving money. So they use old technology that's "good enough."
If you have clients clinging to Office 97, you know what I mean. They will spend any amount of money to chase errors in Excel or Access rather than spend LESS money upgrading to a modern SQL program -- or finding a hosted alternative.
The Good News is that about half the people are upgrading as servers are replaced. This makes the most sense, in my opinion. Especially with SBS 2008, you'll want new fresh hardware. And it's kind of a shame to use a server for less than three years and throw it away. So, in the natural course of things, they'll get a new server.
And with fresh hardware comes the newest, coolest technology.
Some of the reasons for not adopting will naturally disappear (the economy, lack of familiarity with the product).
The one I don't understand is the 16% who say "No good reason to upgrade." It seems to me that any server more than 36 months old is a good reason to upgrade.
As I tell my clients, a three year old server is probably the slowest machine in the office. When it was new, 1.5GHz was fast. 2 GB RAM was common. 3 GB was max. Now we can put 8 or 12 in the new machine with Quad Core 3 GHz processors.
Performance is a good reason to upgrade.
Oh. Did I mention that the fans and power supplies have been running 24/7 for three years? And those hard drives have been spinning for more than 26,000 hours without a break?
A three year old car is a bargain to operate.
A ten year old car is marginal.
A twenty year old car is a money sieve.
A one year old server is a bargain to operate.
A three year old server is marginal.
A five year old server is a money sieve.
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