Tuesday, December 02, 2008

Erick Simpson on Spectacular Service Delivery

Please join our SMB Conference Call
Wednesday, December 3rd, 9 AM Pacific

Erick Simpson
Author / Trainer
Managed Service Provider University

Topic: Designing and Implementing a Spectacular Service Delivery System

Erick Simpson is one of our perennial favorites on the SMB Conference Call. This time he's going to talk about his latest book
The Best I.T. Service Delivery Book Ever!

Erick started us down the road to managed services with his great book The Guide to a Successful Managed Services Practice.

Then he wrote a great sales book called The Best I.T. Sales & Marketing Book Ever!

Somewhere in the middle, Erick and the folks at MSP University developed a huge amount of training materials for I.T. consultants of all sizes.

Now comes The Best I.T. Service Delivery BOOK EVER!

Join us to discuss the most important elements in building a great service desk. Erick will talk about different models and how they each require a different focus.

Of course we'll cover real-world examples service delivery, checks and balances, etc.

Whether you manage only yourself, or a large staff of technicians, this will be a valuable conversation to tune into.

Listen in and find out more.


Find out more on the SMB Conference Call page.

Tell all your friends and colleagues!

Register for the next free SMB Conference Call at

or at the SMB Conference Call Page.

Mark Your Calendar Today!

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