In the last post I talked about our general experience with Zenith. The two natural comparisons that arise are:
1) How does Zenith compare to Kaseya?
2) How does Zenith compare to Microsoft?
Of course these are very different roles. So we'll do apples to apples and oranges to oranges.
First Z and K. Next time Z and M.
Zenith vs. Kaseya
The basic roles as we use them:
- Zenith provides remote monitoring of servers.
- Kaseya provides remote monitoring of servers and workstations.
- We use Kaseya for scripting specific jobs across multiple clients.
- Zenith does remote labor on client machines.
- Zenith does troubleshooting and will fix items once we authorize it.
- Kaseya has eliminated free training. So it's sink or swim, or pay for learning to use their tool. This was not the case when we first signed up.
- Overall, Kaseya is one of the most arrogant vendors we've ever dealt with. They have a real "You need us more than we need you" attitude.
- Zenith provides free training, extensive documentation, as well as ample marketing material, sample contracts, etc.
- Zenith's customer service is excellent in every regard. Sometimes it is a bit slow to get a response by email, but then you get three responses at once because they always cc each other.
- We bought Kaseya licenses through the ASCII group (www.ascii.com), so we got a discount. Don't know what the current price is. Talk to your rep because pricing is based entirely on their mood and your attitude.
- Zenith is $37 per server per month, last I checked. I think it's about $7 per desktop per month.
|Kaseya is not as expensive as you think.|
Everyone phreaks out because someone paid $30,000 for 250 licenses.
OK. Think about that. That's $120/license. Over three years, that's still $120/license. So that's $3 per month per license.
Even if you paid $150 per license, that's less than $5 per month for the first three years.
And it gets cheaper after that because you're just paying for maintenance.
Kaseya is the most affordable remote monitoring, patch management, and remote support tool available.
- Zenith built their business on having a backend support system.
- Kaseya has recently added this option.
Our bias, when we first bought Kaseya, was to buy the best. Kaseya was the best. Their product was complete while everyone else was playing catch-up. Now Kaseya is playing catch-up to Zenith on the back office feature.
Who knows what the future holds, but right now we expect to turn over more jobs to Zenith.
We rely on Kaseya for remote monitoring and patch management because we own the server and control the entire process. We rely on Zenith for regular maintenance, solving interesting problems, and doing chores across a group of servers.
We put both Zenith and Kaseya on servers and Kaseya only the desktops. Why? Because the service we need on desktops is extremely basic, Kaseya does everything we need, and Kaseya's cheaper.
I sure hope you weren't looking to make a quick decision based on my observations.
This is obviously a mixed review.
If I could change one thing about Zenith it would be the price. But I can't really ask that because I see it as a service with people behind it. And that being the case, I don't know how they do it so cheaply.
If I could change one thing about Kaseya it would be their attitude. Their sales incentives encourage sales people to rip consultants off for thousands of licenses before they've signed a single service agreement. Support and customer service take this level of love and carry it along in everything they do.
The final analysis is this: Do both! Figure out how to make money using these tools, and use each to it's fullest advantage.
Buy 100 licenses of Kaseya on payment terms. Go through ASCII or someone else to get the best price. Use it, use it, use it. Then slap down a deposit with Zenith and figure out all the things they can do to make your work go away. After you've got them both doing as much as they can, fine tune.
If we absolutely had to do one today? Tough call. It would be a long debate. But I think the nod would go to Zenith because of their proven ability to do the labor side. And that, ultimately, reduces our costs.
Next up: Zenith vs. Microsoft
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