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Monday, January 26, 2026

“Agentic AI”: Hype vs. Reality for MSPs

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 Let’s talk honestly about “agentic AI.” No doubt you’ve seen vendors pitching it as the next big thing for managed services and IT consulti...
Friday, January 23, 2026

We Can't Afford Every Client

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  We Can't Afford Every Client -  Lessons Learned, episode 58   Once I started turning almost all work over to technicians, I quickly ...
Thursday, January 15, 2026

The ASCII Group Appoints Ted Roller as Chief Community Officer

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 Washington, D.C. – January 14, 2026 – The ASCII Group, North America’s original and vendor-neutral community for Managed Service Providers ...
Wednesday, January 14, 2026

Pia Unifies Community and Strategic Alliances Under New Chief Community Officer Role to Accelerate Ecosystem-Led Growth

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 TAMPA, Fla. — January 13, 2026 — Pia, the leading AI-led help desk automation platform for managed service providers (MSPs), today announce...
Tuesday, January 13, 2026

The AI Gold Rush Will End Like Airlines: Great for Users, Terrible for Operators

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I've been thinking a lot about airlines lately. Not because I'm traveling more, but because every time I use ChatGPT or Claude or an...
Friday, January 09, 2026

Combining Everyone's Best Habits

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  Combining Everyone's Best Habits  - Lessons Learned I often tell the story of how one of our technicians, Dan, changed the way we en...
Thursday, January 01, 2026

The Adventure Begins - Small Biz Thoughts Powered by Business of Tech

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  About the adventure: Small Biz Thoughts Powered by Business of Tech I’ve known Dave Sobel so long, I can’t remember when I met him. We h...

MSP Radio Acquires Small Biz Thoughts and IT Service Provider University

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So this happened . . . This is the official press release. Stay tuned for an additional blog post. -- -- --  MSP Radio Acquires Small Biz Th...
Wednesday, December 31, 2025

Make 2026 the Year Your Business Gives You the Life You Deserve

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If you're not signed up for the monthly Relax Focus Succeed newsletter, please do so right now: relaxfocussucceed.com/newsletter Your Bu...
Friday, December 26, 2025

Good Owners are Not Necessarily Good Managers (or Employees)

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Good Owners are Not Necessarily Good Managers (or Employees) - Lessons Learned Episode 56 Over the years, I’ve witnessed or been involved ...
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