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Friday, March 06, 2026

SOPs - The KPE Way

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SOPs - The KPE Way  - Lessons Learned, episode 61 In Episode 60 of this series I mentioned that we had “our way” of doing things and we impr...
Monday, March 02, 2026

ACES Conference 2026: Built to Scale

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If you work in the Apple-focused MSP and consultant space, there’s a specific challenge that doesn’t get talked about enough: growing past t...
Friday, February 20, 2026

Building Technicians Rather than Finding Technicians

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Building Technicians Rather than Finding Technicians     - Lessons Learned, episode 60   Here’s an age-old question: Is it better to “...
Friday, February 06, 2026

We Need a Real Data Center

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We Need a Real Data Center   - Lessons Learned, episode 59   In 2006 I bought a friend’s company. Well, essentially, I acquired his co...
Thursday, February 05, 2026

Business of Tech Plus Content Now in the Small Biz Thoughts Community

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For those who haven't noticed yet, Business of Tech Plus content has started appearing in the Small Biz Thoughts community resource libr...
Monday, January 26, 2026

“Agentic AI”: Hype vs. Reality for MSPs

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 Let’s talk honestly about “agentic AI.” No doubt you’ve seen vendors pitching it as the next big thing for managed services and IT consulti...
Friday, January 23, 2026

We Can't Afford Every Client

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  We Can't Afford Every Client -  Lessons Learned, episode 58   Once I started turning almost all work over to technicians, I quickly ...
Thursday, January 15, 2026

The ASCII Group Appoints Ted Roller as Chief Community Officer

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 Washington, D.C. – January 14, 2026 – The ASCII Group, North America’s original and vendor-neutral community for Managed Service Providers ...
Wednesday, January 14, 2026

Pia Unifies Community and Strategic Alliances Under New Chief Community Officer Role to Accelerate Ecosystem-Led Growth

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 TAMPA, Fla. — January 13, 2026 — Pia, the leading AI-led help desk automation platform for managed service providers (MSPs), today announce...
Tuesday, January 13, 2026

The AI Gold Rush Will End Like Airlines: Great for Users, Terrible for Operators

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I've been thinking a lot about airlines lately. Not because I'm traveling more, but because every time I use ChatGPT or Claude or an...