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Tuesday, May 05, 2026

Is Your Past Experience, or History?

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I am always intrigued by the different ways people deal with the events in their lives. Some people seem able to simply ignore the past and ...
Thursday, April 30, 2026

Follow the Money: Understanding Financial Motivation in Business Relationships

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A surprising number of frustrating business conversations turn out to be incentive problems. A customer asks for a technology solution that ...
Thursday, April 23, 2026

Acquisition Risk Modeling for MSPs: What I Learned by Getting It Wrong

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  In 2008, my MSP was in a strong position. Evolve was a generalist IT services provider — servers, infrastructure, the bread and butter of ...
Thursday, April 16, 2026

The Narrowing Path for the Generalist

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There's a widening gap in the managed services market that's easy to miss if you only follow the topline numbers. Industry revenue k...
Friday, April 10, 2026

Why I Don't Do RFPs - and Why Most MSPs Shouldn't Either

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Requests for Proposals exist for a very specific purpose, but they are almost always used far outside of that context. At their core, Reques...
Friday, April 03, 2026

What Happens When AI Lies about Service Delivery?

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Good service should not be a hallucination. There’s an old (probably apocryphal) story about the service manager who was frustrated and told...
Friday, March 20, 2026

Moving to My Second PSA

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 Lessons Learned from Moving to My Second PSA One of the biggest decisions an IT consultant can make are the choice of a ticketing system/PS...
Friday, March 06, 2026

SOPs - The KPE Way

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SOPs - The KPE Way  - Lessons Learned, episode 61 In Episode 60 of this series I mentioned that we had “our way” of doing things and we impr...
Monday, March 02, 2026

ACES Conference 2026: Built to Scale

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If you work in the Apple-focused MSP and consultant space, there’s a specific challenge that doesn’t get talked about enough: growing past t...
Friday, February 20, 2026

Building Technicians Rather than Finding Technicians

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Building Technicians Rather than Finding Technicians     - Lessons Learned, episode 60   Here’s an age-old question: Is it better to “...