tag:blogger.com,1999:blog-22311364.post9125352965955641024..comments2024-03-29T02:13:29.411-07:00Comments on Small Biz Thoughts by Karl W. Palachuk: SOP Friday: The Tech on Call for The Day - Managing Daily Work FlowKarl W. Palachukhttp://www.blogger.com/profile/10854725002875547297noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-22311364.post-16002141146446188132015-08-14T11:39:35.652-07:002015-08-14T11:39:35.652-07:00That is exactly what I'm saying.
I know it&#...That is exactly what I'm saying. <br /><br />I know it's hard to believe, but this is really easy. And unless the client's server just crashed, they'll be 100% okay with it. The key to success is to make sure the client knows that someone will look at it very quickly.<br /><br />BUT you also need to practice asking the question, "How soon do you need this?" We tend to assume that everything's urgent. But if you have built a reputation of responding in a timely manner, clients will be comfortable telling you that it can wait until 4PM or even next Tuesday.<br /><br />Try it.Karl W. Palachukhttps://www.blogger.com/profile/10854725002875547297noreply@blogger.comtag:blogger.com,1999:blog-22311364.post-43935450469669304652015-08-14T11:21:29.974-07:002015-08-14T11:21:29.974-07:00How about when clients are used to calling in and ...How about when clients are used to calling in and speaking with this person, but since he is "tech on call for the day" he will have to tell the client that he can not resolve their issue and only create a service ticket. Is this what you are saying?Chris Pelon, MCP, MSBShttps://www.blogger.com/profile/16129968935360660146noreply@blogger.com