tag:blogger.com,1999:blog-22311364.post5602766869637046311..comments2024-03-27T21:40:39.130-07:00Comments on Small Biz Thoughts by Karl W. Palachuk: SOP Friday Adding a New Machine to Managed ServicesKarl W. Palachukhttp://www.blogger.com/profile/10854725002875547297noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-22311364.post-32283963439352422552012-07-16T16:18:28.745-07:002012-07-16T16:18:28.745-07:00On the last point: Correct. There's an extra c...On the last point: Correct. There's an extra charge. Again, the explanation is that the client really gets three hours labor for that.<br /><br />As for spare machines that show up: 1) If it's monitored, it's automatically on the MSA at our standard rate. So if a retired machine shows up on the monitor, the client gets a bill. 2) If not monitored and not part of MSA, 100% of the work on that machine is billable at contract rate. <br /><br />Obviously we work hard to discourage this.Karl W. Palachukhttps://www.blogger.com/profile/10854725002875547297noreply@blogger.comtag:blogger.com,1999:blog-22311364.post-11700756042453657472012-07-15T17:08:05.056-07:002012-07-15T17:08:05.056-07:00Hi Karl,
Thanks for another great article.
We cu...Hi Karl,<br /><br />Thanks for another great article.<br /><br />We currently require clients to keep workstations added to the MSA under management until the end of the term. We only remove them under extenuating circumstances like layoffs, where the client guarantees the workstation won't be reactivated for at least six months. The theory was to prevent clients from adding and removing systems repeatedly, which obviously has an associated administrative cost on our end. But we have had some push-back on this policy recently as it's not actually written into our MSA, so I'm looking at alternatives currently.<br /><br />But how do you handle "spare" systems located at a client site that aren't normally used?<br /><br />And just to clarify... when your client adds a new workstation, you're just charging the normal monthly fee, but they just won't always get a full month, depending on the date it was added. Correct?<br /><br />Cheers,<br />Geoff.Geoff A.http://www.sentryon-it.comnoreply@blogger.com