tag:blogger.com,1999:blog-22311364.post4140646799110303413..comments2024-03-27T21:40:39.130-07:00Comments on Small Biz Thoughts by Karl W. Palachuk: Microsoft's Emergency Room Reform PolicyKarl W. Palachukhttp://www.blogger.com/profile/10854725002875547297noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-22311364.post-22968648929020530382008-07-07T11:34:00.000-07:002008-07-07T11:34:00.000-07:00I think you've hit the nail ded on when you descri...I think you've hit the nail ded on when you describe the fiasco of going through support and the quality.<BR/><BR/>I also think that it was accurate in describing the IT industry as an abusive group of runny nosed individuals that abused the system. <BR/><BR/>I've had to Call Microsoft less than 4 times in 10 years for a critical down scenario, each time it was worth the call for them and us. Of those I've been fortunate enough to just use my incident pack as a Microsoft Partner, but I have always also sold my customers on the level of commitment Microsoft had behind us partners with the critical down support. <BR/><BR/>I'm sad to think that I will start to exclude this in my marketing to clients as a reason to pick both a) the partner over a non partner and b) Microsoft over the Red Hat Linux because of the commitment to support their product working all the time no matter what at no additional cost.<BR/><BR/>Keith Benedict<BR/>Working World - Worry Free IT<BR/>Brantford, Ontario, CanadaKeith Benedicthttps://www.blogger.com/profile/16350024027248657672noreply@blogger.com