tag:blogger.com,1999:blog-22311364.post1319385115111756336..comments2024-03-27T21:40:39.130-07:00Comments on Small Biz Thoughts by Karl W. Palachuk: Do Unto Clients as You Would have Vendors Do Unto YouKarl W. Palachukhttp://www.blogger.com/profile/10854725002875547297noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-22311364.post-63468827837138914742022-07-20T11:09:32.446-07:002022-07-20T11:09:32.446-07:00Thanks for the note, John. I agree with your point...Thanks for the note, John. I agree with your point - and that is a very legitimate area of anger/frustration. In all relationships, parties need to be sensitive to the difference between "what you do" and "how you do it."Karl W. Palachukhttps://www.blogger.com/profile/02996369956333956993noreply@blogger.comtag:blogger.com,1999:blog-22311364.post-15083024860517599262022-07-20T07:33:35.999-07:002022-07-20T07:33:35.999-07:00I think you're missing the point, a lot of peo...I think you're missing the point, a lot of people try to defend Kaseya's practices as normal, but they are not. People are not angry for three year contracts and respect those(dare say even love those). The problem is their renewal terms. Kaseya has changed terms for products mid-contract where monthly contracts, or yearly contracts renew into three year engagements. If an MSP would do that to clients, they'd have very angry clients, especially if its only stated in a "change of terms" document and buried under all sorts of legalese. <br /><br />If I sign a three year contract, I expect it to be a three year contract. If I sign a yearly contract, I expect it to be a yearly contract. If I sign a monthly contract, I expect it to be a monthly contract. Not a monthly contract until they change the terms with only a small notification, and no change in pricing. John Demayonoreply@blogger.com